SUMMARY:

• Having strong 13+ years’ experience in SAP Sales & Distribution (SD), SAP - Hybris-CRM,), Logistics (MM), which includes 5 Global full cycle implementations and 3 support projects in SAP which involved integration.
• Hands on work experience in Business analysis planning & monitoring, requirement analysis, elicitation, solution validation and assessment, requirement management and communication & enterprise analysis. Business analysis approach based BABOK principles
• Exposure to tools like Microsoft Visio 2010/2013, Bizagi, StarUML, dataload, Celorix, OSMRT (open source req management tools), etc.
• Approaches with high aptitude for interpreting technical documentation as well as authoring or updating documents as needed & possess ability to become a process and subject matter expert.
• Extensive experience interpreting user needs and writing functional specifications for new systems, systems changes and / or system enhancements. Experience in Change management/readiness.
• Can accurately do business/system analysis and translate Business Requirements into system functionality requirements along with process transformations with key stakeholders.
• Can lead teams consists of onshore/offshore model/near shore employees and external vendors (contractors)
• Can produce estimation for deliverables/resources for project planning.
• Can conduct end to end processes impact analysis; identify cross functional and legacy application impacts and engage process owners, as appropriate
• Can drive global solution design leveraging best practise and SAP vanilla functionality i.e. minimize customizations
• Exposure/hands on experience to ITIL process framework in service support & service delivery space.
• Manage / Coordinate implementation, production support, End Of Quarter Support etc.
• Trained in Green Belt Lean Six Sigma, Agile & Waterfall methodology (for Application Delivery & Application support)
• Professional and ethical at handling/interacting with clients (including international clients in Europe, US/Canada, South America).
• Hands on SAP Hybris experience and Integration experience with SAP-CRM.
• Completed Hybris Functional Analyst online training.
• SAP CRM expertise covers modules like Sales, Service, Marketing, Middleware using SAP Application standard Analysts Standard
• SAP ERP (ECC) expertise covers modules SD, LE, cross functional integration experience with LE, MM, FICO, FSCM modules
• Experience in tools like HPQC, HP QTP, Celorix, MS Visio, Worksoft Certify, peregrine (for defect mgmt.), Solution manager (Solman), Charmlite & charm in Solman and recording/documentation tool - Uperform.
• Experience in testing using tools like HP QC (HP Quality Centre), HP QTP, Worksoft Certify, peregrine (for defect mgmt.), and recording/documentation tool - Uperform.
• SAP technical involvement covers-
• Developing and writing functional design for Confidential s objects to delivery complex solutions across SD and LE using routines, user exits, enhancement points, etc including for reports in SAP BI.
• Exposure to design & development of Interfaces (Interfaces using proxy, ALE - Idoc through SAP PI, webmethods, CIC setup - collection and distribution model) in areas of order management, logistics executions involving 3PLs

PROFESSIONAL EXPERIENCE:

Confidential

Consultant

Responsibilities:

• Currently working on Integration project in pre analyse phase collecting requirements.
• Simultaneously worked on multiple projects (Release 1, 2, 3) within tight timeframes and dynamic priorities in a distributed/virtual team spread across 47+ countries. Based on experience, accurately estimated the cost and time to implement functional or Business unit level solutions (in application support/application delivery - implementation / production support)
• Lead teams within SAP SD/CRM space consisting of onshore/offshore/near shore employees and contractors.
• Successful involvement in SAP Application Upgrade from EHP5 to EHP6 throughout lifecycle.
• Support BTG on gathering and documenting Requirements Definition
• Demonstrated ability to effectively work both independently and within cross functional project teams.
• Experience in writing Functional designs for interfaces/wireframes in hybris to SAP CRM/ECC
• Designed, configured order to cash cycles which included design/configuration of order types, delivery types, billing types, item categories, schedule line category & determination, pricing, outputs/other important basic functions, master data like customer hierarchy, etc & MM (STOs, purchase processing, goods receipt, FSCM & product delivery cycles.
• Designed, configured product delivery logistics execution cycles along with lot of integration with 3PL systems using cloud platforms (CIC), webmethods technology.
• Gathered requirements, analyzed & designed Business process documents, configuration documents for business processes, functional design documents for Confidential, SAP interfacing to various target systems which includes Oracle 11i, ACE, Vertex, etc. Also created/maintained docs for Knowledge management. Determined readiness of systems for changes/enhancements along with tracking.
• Used testing tools like HPQC (creating, executing testing/defect/incident logging/management), uperform (for recording/documentation), APSE (reporting tool from HCL-Axon) for unit testing of build, integration testing, UAT, regression testing.
• Worked on service support related to incident management, problem management, change management, configuration management, release management like managed / Monitored support teams (CSC, HCL) Ticket Aging, Backlog, SLA compliance, WWRs, Quality. Metrics etc.
• Worked on Service delivery activities related to capacity management (ROM sizing)
• Handled Defect / incident / change management using tools like HP Quality center, peregrine, HP PPM.
• Created/executed/driven Test automation using Worksoft Certify/HP QTP tool.
• Responsible for transitions to multi-vendors like HCL-Axon, CSC, Accenture.

Confidential

SAP SD Lead

Responsibilities:

• Worked for prestigious clients as outlined below in table both in application delivery/application support (implementation / production support), involved in more than 20+ roll outs
• During the blueprint fit/gap analyst stage conducted workshops involving OTC (SD), P2P (MM) cycles.
• Designed and configured order to cash cycles which included design/configuration of order types, delivery types, billing types, item categories, schedule line category & determination, pricing, material determination, outputs/other important basic functions, shipment types, routes, staging points, shipment cost documents, etc.
• Executed Unit on builds, Integration, UAT and regression testings using Solution manager & Quick test professional (QTP) as tools
• Developed over 20+ outputs & 24+ interfaces relating to order management, delivery processing, transportation.
• Coordinated migration of system changes & Compliance management (SOX & Audit readiness)
• Written functional design documents for Confidential .
• Worked in a distributed virtual spread.

Confidential

SAP SD Consultant

Responsibilities:

• Executed integrated testing and UAT, was responsible raising defects against incidents.
• Written FD for IVL cheque module (AR) for invoice related payments within SAP.
• Responsible for and handling different technical teams and projecting score card of issues to client on weekly basis until closure of contract.
• Worked on service support as well as service delivery activities which included incident management, problem management, change management, business continuity disaster recovery processes, etc using SAP Solman (incident, change management)
• Provided Immediate analysis and response for the problems/issues within SLA as agreed with client using SAP Solution Manager during service support/delivery.
• Handled warehouse management related incidents/process issues, was responsible for successful roll out of warehouses (10+)
• Ran SAP OSS notes for certain problems (as advised by SAP) like ZZSHPCOR, WSLIPS03, etc.
• Delivered Change requests relating to Credit management info structures (S066, S501 & S502), BOM co-relation authorization testing, repacking testing, reason code and description stamping in customized returns order report, etc.

Confidential

Consultant

Responsibilities:

• Enhancements/development of order to cash business processes
• Maintenance of master data/configuration
• Conducted performance and market studies on construction/mining equipments (including competitors’) to study their productivity, technology involved and submitted the feedback) to Machinery Works Product Engineering and Marketing department.
• Interacted with the customers to get their requirements (esp. in mining sector), so as to provide them the correct matching fleet which includes excavators, tippers/dumpers, wheel loaders, etc.
• Prepared technical specification sheets for all construction equipments.
• Prepared technical comparisons for product launches and product introduction. Conducted a market research on Scania tippers for marketing it.
• Forecasting: Worked on a model to forecast the demand in mining market