SUMMARY:

• An accomplished SAP Functional Consultant with more than a decade of business process knowledge and more than six years of SAP consulting for various SAP implementations, with expertise in ISU meter - to-cash processes within customer service, billing, work, and defect management.
• A strategic planner with a proven track record of implementing solutions to reduce costs, streamline workflow, increase efficiency, and boost productivity.
• A resourceful decision maker who analyzes requirements to define scope and project-oriented workflow.
• An articulate communicator and respected team leader who implements technology solutions and continuous process improvements while motivating others at all levels to optimize performance in order to ensure the highest level of quality and customer satisfaction.

AREAS OF EXPERTISE:

• SAP CRM Analysis
• SAP for Utilities Analysis
• Strategic Planning
• Risk Mitigation
• Team Training & Leadership
• Effective Issue Resolution
• Technical Project Management
• Integration & Batch Testing
• Pre-Sales & Go-Live Support
• Process Optimization
• SAP Role Testing Quality Assurance
• Articulate Communication

TECHNICAL SKILLS:

SAP Applications: SAP CRB ( Confidential 6.0), CRM 6.0, & 7.0 / LSMW | Databases: Oracle 9.0, MS SQL Server, APSE | Languages: Basic 6, LINUX (UNIX), MS VB, ABAP, ASP.NET | Productivity Software: ABAP, SQL, MS Office (Word, PowerPoint, Excel, Visio) | SAP Web Services: SAP MBUS Meter Interface | Work Management: Confidential SCH/ Confidential MOB / SYCLO | Quality Assurance: HP ALM Training Software: U-Perform | Testing Software: SAP SECATT (Creating SAP Mass Transactions), HP Quality Center (Defect Test and Project Benchmark Reporting)

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

SAP Batch Analyst

Responsibilities:

• Optimize the batch cycle and eliminate process issues by simulating batch testing runs in a mock SAP environment followed by integration testing and the initiation of daily, weekly, and monthly transactions scheduling before go-live.
• Identify and successfully execute processes in order to define and mitigate potential and existing issues by conducting daily analysis in Confidential using job selection (SM37) and application logs (SLG1).

Confidential

SAP Senior Testing Analyst

Responsibilities:

• Configured and managed various business scenarios involving three separate but soon to be integrated systems
• SAP mobile, two- Confidential scheduling, and SAP Enterprise Central Core ( Confidential ).
• Used HP ALM to create a cross-functional unit and integration testing environment and documented all test scripts to reflect the designed business process scenarios touching
• Ensured the highest level of quality while transitioning the project team from blueprint to realization to user acceptance testing.
• Successfully managed UNIT testing through to integration testing by creating All Business Master Data including service orders and scripts within SAP client systems.

Confidential, Voorhees, NJ

SAP-ISU Customer Service Center of Excellence Team Member

Responsibilities:

• Conducted analysis and break-fixes to enhance customer service (CS) processes, including web self-service Confidential, IC web updates, service order notifications, and Master Data validation.
• Led a cross-functional team to support critical meter-to-cash process needs, including complex interfaces with non-SAP systems such as Confidential (Work Management) and custom Web Self Service ( Confidential ) platforms.

Confidential

Billing Analyst

Responsibilities:

• Maximized efficiency and minimized costs by analyzing and defining scope issues within SAP, conducting requirements analysis of all processes, managing logical SAP solution options, and communicating scope changes with PMO and the business to support a smooth go-live process.
• Provided Acquisition & Mergers Data Migration support for new locations by region by conducting short analysis of Meter Reading Data, which led to long-term meter data migration repair.
• Optimized SOX & PUC Tax reports by proposing enhancements and functional design recommendations to synchronize FICA reporting and eliminate meter month-end reporting gaps.
• Eliminated gaps in the reconnect process through design enhancements, provided live technical support for all business users during post go-live support, and created and rolled out ad hoc job aids and scripting updates to streamline new processes.
• Enhanced billing processes by providing Defect Management solutions for CSR and Field Support personnel using Confidential Mobile.

Confidential

SAP Device & Billing Consultant

Responsibilities:

• Defined, configured, tested, and implemented a full conversion to an integrated Net Weaver SAP reporting and billing solution to introduce SAP to the organization.

Confidential

SAP Device & Billing Consultant

Responsibilities:

• Created automated end-to-end processes for customer service, billing, and web-based “self-service” business processes so Fortis could transition to provide support for Confidential customers in-house.

Confidential

SAP Billing Consultant

Responsibilities:

• Led a team to integrate customer contracted volumes, customer profiles, real-time pricing, and deregulated hub pricing, which included performance testing and post go-live reporting.

Confidential

SAP CRM Functional Analyst

Responsibilities:

• Reduced backlog of critical production defects in areas such as device management, billing and customer service within a live production environment.

Confidential

Consulting Project Analyst

Responsibilities:

• Verified significant energy efficiency gaps for newly constructed buildings in order to recommend solutions for improvements.