SOLUTION ARCHITECT/CONSULTANT Resume

SUMMARY:

Nearly 20 years of progressive IT experience focused on building, supporting and delivering software and technical solutions.
Direct leadership style dedicated to achieving positive outcomes and to encourage collaboration in the most challenging environments.
Hands - on implementation experience of applications, system architecture, Confidential and process design.
Providing risk analysis and strategic planning recommendations to organizations in Manufacturing, Medical, High-tech, CPG, Retail and Distribution industries.

SOFTWARE SKILLS:

SAP ECC, SAP ERP, SAP R/3
SAP CRM
SAP SCM
SAP Hybris (E-Commerce)
SAP C4C
SAP BW/BI
Salesforce.com
MS Dynamics
MS SharePoint

PROFESSIONAL EXPERIENCE:

SOLUTION ARCHITECT/CONSULTANT

Confidential

Responsibilities:

Assist sales executives with technical responses to pending questions from prospective clients.
Construct project roadmaps to align with client’s strategic goals.
Owned the project and resource planning, scope definition, execution and deliverables implementation.
Prepare Business Cases and Requirements Documents/Specifications (BRD/BRS).
Validate the project scope.
Lead fact-gathering workshops with client subject matter experts.
Perform analysis of existing processes and workflows required to complete business functions.
Map legacy system applications to a SAP-enabled application.
Identify business process improvements and functional gaps.
Capture to-be processes in Functional Design (FDD)/Technical Design Documents (TDD).
Review capabilities offered by software/hardware vendors to meet business requirements.
Build Proof-of-Concept (POC) systems based on SAP software solutions.
Generate budget and submit for Capital Allocation Request (CAR) for funding.
Present end-to-end system designs to executives/steering committee for project approval.
Customize field and table settings to achieve system functionality as designed.
Configure Order-to-Cash (SAP SD - Sales and Distribution) selected areas:
Sales Area
Customer Master
Orders and Contracts
Pricing/Conditions
Rebates
Shipping
Billing
Transportation
Outputs
Configure Order-to-Cash (SAP CRM - Customer Relationship Management) selected areas:
Organizational Management
Business Partners
Territory Management
Pricing
Products/Catalogs
Order Management
E-Commerce (B2B/B2C)
Action Profiles
Claims
Sales Force Automation
Lead Management
Opportunity Management
Quote Management
Marketing Planning
Campaigns
Trade Promotions
Channel Management
Loyalty Management
Incentives & Commissions
Segmentation
Email Response Systems
Call Center/CIC
Installed Base
Incident Management
Service Management
Field Service
Knowledge Management
Warranty
Customer Fact Sheet
Modify technical settings for SAP BASIS and Middleware.
Map legacy system master and transactional data to conform for conversions and interfaces.

Confidential

SAP SALES AND DISTRIBUTION TEAM LEAD

Responsibilities:

Develop testing plans and strategy for Unit, String, Integration and User Acceptance Test phases.
Review, revise and author detailed test steps, test scripts and testing scenarios.
Prepare system environments in anticipation of testing: functionality, data and security roles.
Identify resources to build testing team. Educate users to perform functionality to identify issues.
Track and repair defects/issues/bugs detected during testing and conduct retesting.
Conduct end-to-end testing simulating a production environment (systems, security, functions).

Confidential

SALES AND MARKETING BUSINESS ANALYST

Responsibilities:

Provide post Go-Live/Hypercare support to newly implemented software systems.
Manage support teams to resolve incidents within a defined service level agreement (SLA).
Engage internal and vendor support organizations to resolve escalated systems issues.
Preform post-mortem of failed systems implementations and develop plans to revive projects.
Monitor hardware, database and BASIS settings against SAP benchmarks and provide recommendations to optimize systems
Educate client resources to take ownership of systems for ongoing Confidential and support.

Confidential

SENIOR SUPPORT DEVELOPER

Responsibilities:

Manage executive level communication with stakeholders within the client organization.
Generate project plans, define project timelines, determine staffing allocations, and oversee financial budgets.
Manage process and technical teams from 3-30 individuals onsite and offshore.

Confidential

SENIOR SUPPORT DEVELOPER

Responsibilities:

Grow practice via pre-sales analysis, prospecting and identifying new revenue streams. within existing clients.
Respond to Request for Quote after detailed analysis of client needs and proper risk assessment.
Provide budget and level-of-effort estimates.

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