SUMMARY:

• 11+ Years of Experience in SAP with multiple Implementation and Upgrade Projects across a broad range of Industries, including: Utilities, Retail, Insurance, Chemicals, Banking, and Pharmaceuticals
• Strong SAP CRM Functional and Technical Expertise across multiple Modules, including: Marketing, Sales, and Services
• Experience in Team Management and collaborating to deliver High - Quality Solutions within Tight Client Timelines
• Accomplished Professional with expertise in Requirements Gathering, Functional Design and Development, Testing, and Production Support
• Expertise in High-Volume Segmentation and Campaign Management on the SAP CRM HANA Platform
• Hands-on Experience in Defining Technical Specifications, SAP CRM ABAP Development, Debugging, and Performance Tuning
• Experience working directly with Client Teams and Managing Client Relationships
• Completed SAP Hybris Marketing Functional Analyst online training

TECHNICAL SKILLS:

• SAP CRM and SAP IS-U Integration
• External List Management ( ELM )
• High Volume Segmentation on SAP CRM HANA
• Infoset Creation for Marketing Attributes
• Service Contract and Campaign Management
• Modeling of Products with BRFplus Editor
• Modeling of Premise, Service Point, and Meter at the IBase Level
• Web UI Configurations
• F4 Helps, Search Helps, Value Helps, and Dropdowns
• MVC Architecture, GENIL and BOL Layers, and AET
• One Order Framework
• Campaign Management
• Transaction Launcher
• ABAP Data Dictionary Objects ( DDIC )
• Module Pool Programming, FMs, and BADIs
• User Exits and PPF Action Enhancements
• RFC, BAPI, ALE, and IDOCs

EXPERIENCE:

Confidential

Senior Systems Analyst, Nashville, Tennessee

Responsibilities:

• End-to-End implementation of SAP CRM 7.0 EHP3 for Marketing and IC Web Client
• Active participation in implementing SAP CRM for Marketing Team and IC Web Client Portal for Customer Service Call Center
• SAP CRM High-Volume Segmentation for Marketing on the HANA Platform ( 120M volume )
• Expertise in High-Volume Campaign Management and related Custom Enhancements
• Improved ongoing business processes for Marketing and Campaign Management
• Involved in Integration Testing and creation of SQL Queries utilizing the Aginity tool
• Active participant in Agile software development methodology

Confidential

Software Engineering Team Lead

Responsibilities:

• Managed Team of 5 Developers and ensured that the Project was delivered within the Client Timeline
• Provided comprehensive Daily Status Updates to Project and Client Leadership
• Proactively coordinated communication between Onsite and Offshore Resources to ensure the on-time delivery of all Objects and Deliverables
• Actively participated in Requirements Gathering, Deliverable Timeline Planning, and Knowledge Transfer Sessions with Client Team Members
• Provided Post Go-Live Support
• Analysis of Functional Design Documents and preparation of corresponding Technical Design Documents
• Development and Unit Testing of Complex RICEFW Objects
• Functional Testing using HP Quality Center (HPQC)
• Status profile and Action profile configurations
• Analyzed and resolved issued related to R/3-to-CRM Customer Data Replication, High Volume Segmentation, Target Group Management, and other Marketing functionality for Utilities module
• External List Management (ELM) Configuration, Mapping Format Creation, and Enhancement of Standard ELM Functionality
• Configuration related to the Assignment of Email and Direct Mail Communication Mediums to Campaigns
• Custom Field Creation using AET
• Creation of ELM-like custom IBase Mass Upload Component and associated Configuration
• Component workbench Enhancements
• Custom Link Creation in Target Group Options Dropdown Menu within Segmentation Modeler
• ORDER SAVE BADI Implementation
• Error Logging in SLG1 and AL11
• Development of Conversion Programs for creation of documents in SAP CRM
• Performance Tuning using Parallel Cursor, Parallel Processing in Reports, and SQL Traces

Confidential

SAP SD ABAP Developer

Responsibilities:

• Development of enhancements related to Sales Order Processing Framework
• Database Table Design, Development, and Configuration
• Creation of Data Dictionary Objects and ABAP Reports, including Classical, Interactive, and ALV
• Module Pool Programming, Development of Smart Forms and SAP Scripts
• Troubleshooting and Resolving Complex Defects, Production Support and Runtime Error Analysis
• Enhancement of Standard Components / Views and Creation of Custom Components / View
• Created Custom Event Handlers, Context Nodes, Attributes, Plugs, and Windows
• Binding between two Components / Views, such as accessing Service Contracts at the Business Partner-level
• Creation of Search Helps, Value Helps, and Dropdowns in the Web UI
• Business Object Layer (BOL) and Generic Interaction Layer (genIL) Enhancements
• Worked directly with the Client Team to understand Business Requirements and establish Object Development Timelines
• Object Documentation and Knowledge Transfer to Client and End-User
• Creation of Custom Reports for Data Migration, including Reading and Writing data on the Application Server
• Implementation of Parallel Processing
• Master Data Management and Processing
• Batch Job Variant Creation, Report Execution, Monitoring, and Error Analysis in Production Systems