SUMMARY:

• SENIOR SAP CONSULTING PROFESSIONAL AND TRAINER with broad SAP planning, deployment, and training experience across broad industry segments through 23 years of progressive SAP experience.
• Plan and coordinate business process assessment, implementation, go - live deployment, training, and support of new and upgraded SAP implementations.
• Consult and advise multi-level, cross-discipline teams to successful international deployments, balancing multiple project priorities, stakeholder requirements, multi-site business models, language, and time-zone obstacles.
• Consistent career record meeting deadlines and system requirements in consulting coordination of high-visibility, international, enterprise-wide projects.
• 23 years of SAP experience built on earlier training, customer service management, and sales background.

TECHNICAL SKILLS:

• SAP R/3, 4.7, ECC6
• Blueprinting, Definition, Scope, Testing, Go-Live Coordination
• SD, MM, SCM, Confidential (10.1)
• Training / Documentation Development and Delivery
• LSMW Loading
• Sanctiioned Party List Screening
• Embargo
• Legal Control
• RESITE Training Tool Documentation Preparation
• LMS Use

PROFESSIONAL EXPERIENCE:

Confidential

Functional Team Lead

Responsibilities:

• Instrumental in Deployment of Confidential (Global Trade Services) to existing SAP sites within Confidential globally.
• Participated in Discovery, Blue Printing, Specs
• Wave VII Non-SAP feeder (Cost Point) at MTSI, Suwanee, Georgia.
• I provided ongoing support for live Confidential sites.
• Training
• Testing
• Confidential 10.0 backfill/support for installed base users trouble tickets system updates for hts codes/globally, eccn and itar code updates/globally master data updates/config changes aes for electronic customs filing

Confidential, Phoenix, Arizona

SAP Consultant

Responsibilities:

• Assessed document types and item categories from supplying R/3 feeder system, previously defined for the Foreign Trade module, in partnership with business stakeholders and 5-10 project team members at each site.
• Loaded all master data including 3 million+ parts, raw materials, parts, customer, and vendor data. Maintained current data received from site deployment leads through manual loads, as each new site was added.
• Maintained 24-hour on-call status for testing and go-live, assisted only by Confidential Lead Compliance Officer. Determined test scenarios and helped in the development of testing scenario spreadsheet, in coordination with site deployment teams.
• Supported testing and resolved issues by traveling to 3 sites in China while supporting all other domestic and international sites (including non-English speaking locations in the Czech Republic, Germany, France, Singapore, India, Indonesia, Malaysia, and Mexico) through time-sensitive teleconferences.
• Developed training and PowerPoint presentations, delivering user awareness training to 100+ key business users through live classroom training or Internet meetings.

National Field Service Coordinator.

Confidential, Phoenix, Arizona

Responsibilities:

• Tapped to streamline SAP implementation impeded by knowledge gaps in the SM, CM, and Contract Management functions. Studied sales and field service business processes at corporate headquarters in the UK and Boston to identify requirements and propel field service SAP implementation and training project.
• Manually loaded all existing field service contracts and billed U.S. service work of 100+ customers, including alternative monthly and annual billing rates.
• Coached and trained field service technicians in general SAP system operations and consignment parts and labor hours recording processes.

Confidential, Phoenix, Arizona

Training Consultant

Responsibilities:

• Trained and tested 200 sales people in 30-person classes (twice daily, Tuesday - Saturday) and in one-on-one mentoring sessions. Ensured thorough understanding by testing, meeting contract schedule and performance requirements.
• Developed and revised training manuals, desktop references, and PowerPoint presentations. Prepared RESITE documents and tools that increased training proficiency and productivity through keystroke/screen capture and automated publishing.

Confidential, Phoenix, Arizona

Trainer / Process Analyst / Customer Service Manager / Customer Service Representative

Responsibilities:

• Co-wrote SAP SD processes/procedures manual and training documentation. Developed and presented SAP SD training to staffs at eight national and local facilities acquired after merger with Lifetile.
• Identified and evaluated business processes consulting with SAP representatives and internal programmers in SD module development and testing, as SD implementation and upgrade specialist. Partnered with FI, MM, and PP module subject matter experts to coordinate SD implementation, testing, and upgrades for seamless enterprise integration.
• Contributed to improved production scheduling, order promise, and fulfillment performance, as sales and operational planning (S&OP) implementation team member. Analyzed, planned, implemented, and supported S&OP and available to promise ( Confidential ) processes.
• Provided on-site support of distributors, roofers, and builders in principal customer service role, assisting in the resolution of product application and installation questions or concerns.