SAP MM Consultant Resume

SUMMARY:

SAP MM analyst pursuing a career as a consultant.
Well - developed communication skills from extensive international travel and educational pursuits.
Ability to work well independently and as part of a team.
Known for developing effective client relations, and providing superior client service and satisfaction.
Involved in 1 full end to end life cycle implementation & 1 support project for different modules in SAP MM
Proven success in providing IT technical support to business users by phone or in person
Fluent in English, Portuguese and Spanish
Excellent interpersonal communication proficiency

TECHNICAL SKILLS:

EMPLOYMENT HISTORY:

Confidential

SAP MM Consultant

Responsibilities:

Work as a shadow consultant to help the senior consultant, participating in the projects for the following clients, Privalia and PepsiCo.
Create the LSMW Master Data file for material and vendors.
Analyze errors in the NFe (eletronic invoice) according to the brazilian law.

Confidential

Regional Sales Manager, San Diego, CA

Responsibilities:

Confidential

IT Service Desk Analyst, Chicago, IL

Responsibilities:

Provide first and second line technical support to internal staff and student.
Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
Receive, log and manage calls from internal staff via telephone and email
Maintain an Asset Database and track changes
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberry, Laptop, PCs and Printer
Troubleshoot basic network issues such as ADSL broadband issues
Escalate unresolved calls to the infrastructure support team
Log all calls in the Service Desk Call Logging system (SCSM)
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Provide basic in-house training in MS Office applications used within the Association (Word,
Excel, Outlook, PowerPoint)
Provide stats for the weekly Service Desk report on call trends
Publish support documentation to assist staff with requests for information & provide staff training if required
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
Blackberry account management and provision
Arrange for external technical support where problems cannot be resolved in house