SUMMARY:

• Senior and seasoned consultant with over 9 years of Supply chain functional experience and business analysis experience of which over 6 years is in SAP ECC 4.X/6.0 in SAP SD implementation, support, design, testing & configuration with FICO, WM, MM, PM and other integration areas using ASAP and ACTIVATE methodology. In addition, I have extensive experience in OTC process. Learning more about S4 HANA, Hybris,S4 HANA Enterprise Cloud.
• Worked in industries Cement, Pharma, Beverage, production and manufacturing industries.
• Conducted requirement gathering workshops, conducted FITGAP analysis, documented blueprint and presented proposed solutions to client for feedback.
• Configured OTC process by customized inquiry, quotation, sales order, cash order, rush order, deliveries, transfer orders, post goods issue, billing and release to accounting
• Functional expertise: Pre - sales activities such as inquiry and quotation, and major business activities such as Pricing, Billing, Shipping, Transportation, Availability check (ATP), Credit Management, Partner Determination, Output Determination, Bill of Materials and Variant Configuration.
• Proficient in Shipping Point Determination, Route Determination, Transport and Delivery Scheduling, Backward Delivery Scheduling, Partial and Complete Delivery, Subsequent Outbound Delivery Split and Grouping of Deliveries.
• Expert in the customization of customer master data, material master data, and data sharing among sales organizations.
• Pricing &Billing Experience: Configured Billing Documents based on Billing Types and Item Categories, Customized Invoices. Worked on time related and service related revenue recognition procedures. Expertise in configuring Billing Plans, Rebate agreement and Inter-company billing. knowledge on standard transportation scenarios such as domestic inbound/outbound and international inbound/outbound process.
• Configured sales document types (VBAK, VBAP), item category and schedule lines (VOV6).
• Configured and setup copy control from sales document to delivery and billing document
• Production support: experienced in unit testing, system integration testing, performance testing and user acceptance testing, and regression testing.
• Knowledge of EDI / IDOC .
• Configuration knowledge of SAP Hybris 6.0 E-commerce and understanding of Hybris Billing,S4 HANA, Cloud, Big Data and IoT.
• Configuration knowledge of CRM Base Customization .
• Good understanding of Hybris WCMS, PCM, CS, Report and NG /Back office cockpits & HCM and HAC.
• Familiar with Hybris Billing concepts.
• Undergoing training in SAP Solution Manager for SAP S/4 HANA Implementation in a Nutshell.
• Excellent communication, time management, and interpersonal skills.

TECHNICAL AREAS:

APPLICATION MODULES: SD,CRM,SAP Hybris eCommerce,S4 HANA cloud, Big Data, IoT.

TOOLS: Solution Manager, Excel, HP QC, JIRA, Zendesk.

OPERATING SYSTEM: Mac OS Yosemite, El Capitan, Sierra, Win NT/2K, Win 10 XP/98/95, DOS.

WEB DEVELOPMENT TOOLS: Familiar with JAVA, Front Page.

OFFICE TOOLS: Microsoft Office, Lotus123, Acrobat, NE, Notepad and more

PROFESSIONAL EXPERIENCE:

Confidential

SD Functional consultant

Responsibilities:

• Review, Analyze and Evaluate business system and user needs. Work with project team with regards to functional specifications, configuration, and quality assurance scripting and product rollout.
• Responsible to Evaluate, Design, Configure, Test and arrange release of developments for SD module for Brand division in accordance with the business process & Global design.
• PoC for integration with CRM, Hybris and S4 HANA Cloud during white boarding and solutioning.
• Master Data: Configurations including customer master(KNA1, KNB1), material master(MARA,MVKE), combining Sales area elements, condition records for both pricing and outputs.
• Sales development including order types(VOV8), item categories(VOV7), sales area assignment to document types, Schedule lines(VOV6), copy control routines(VTAA,VTFA), user exits for exclusive division determination for new business units.
• Order-to-Cash (OTC): Design and development of various sub modules of Sales and Distribution like Sales, Shipping, Master Data, Billing, SD/FI integration, Pricing, and Output Determination.
• Configured Partner Determination(VOPA), Text Determination(VOTX), Output Determination(VOK2), Routes, LE - Shipping (including Delivery Processing, Picking, Packing, goods Issue & LE Outputs.
• Shipping and Transportation: Expertise in configuring Shipment Cost / Freight, Freight Account Determination and Freight Payment.
• Configured Item Category Determination(VBAP), Schedule Line Category Determination(VBEP), Shipping Point Determination and Customer Materials Info Record.
• Pricing (SD-PR): Configured Pricing Procedure Determination with Condition types(V/06), Access Sequences(V/07), Condition Tables(V/03), Condition Exclusive Groups and Condition Supplements.
• Definition and assignment of billing types, invoice lists, copy controls, output control, billing due lists, rebates, intercompany billing, milestone billing and resource related billing.
• Responsible for Unit testing the configuration and involved in integration testing support for testing preparation & test execution.
• Production support, trouble-shooting and problem resolution covering all SD Functions (Order Management, Shipping, Billing, Master Data).
• Assisting and resolving end user support problems, resolving system defects, and analyzing proposed improvements or changes to the System.
• Knowledge and understanding of SAP CRM integration with SAP SD .
• Worked with ABAP Consultants and utilized ABAP debugger to identify errors in the source code of an ABAP program.

Confidential

Responsibilities:

• Triage the issues and undertake RCA .
• Support all the problems in Clients SAP Systems.
• Worked on support project- issue escalation and SLA depending in severity of ticket
• Support tools like JIRA
• Recorded incidents and issues in tracking tool, and follows through to resolution
• Interfaced with the Production support team
• Engaged other resources when needed with the permission of the PM to ensure that incidents/issues are appropriately resolved.
• Provided feedback to Production Support Manager on technical development processes.
• Ensured appropriate time-tracking standards are followed for recording SLC development activities.
• Analyzing the problem to provide solutions to the user generated tickets
• Resolution of tickets using P2&P3 as per SLA
• Responsible for the tickets and issues relating to SD & MM
• Arranging and coordinating for the knowledge transfer for new joiners in ODC.
• Documentation of end user training manuals and configuration guides
• Create and present to the team knowledge sharing presentations when requested.

Confidential

Responsibilities:

• Gathering the sales & distribution processes information by interacting with key users.
• Configured various Pricing Procedures for different business processes.
• Configured Credit management and assigned credit groups to the relevant Sales document.
• Configured Output determination procedure and assigned to sales, delivery and billing document.
• Configured the Stock transfer from Plant to Plant, SAP Query and Report as per the client requirement.
• Configured the Customer Complaints Like Credit Memo, Debit Memo and Returns
• Also a part of deployment and Post Go- Live support team.

Confidential

Responsibilities:

• Conducted group workshops and one-on-one requirement gathering sessions with super users and management; prepared a detailed document of AS-IS study and developed the detailed TO-BE processes to suit the company objectives.
• Configured inquiry-to-cash process including inquiry, quotation, sales order, shipping and billing information system.
• Configured pricing procedure, condition types, access sequences, and tables.
• Configured and customized transfer of requirements and availability check as per the requirements. Customized requirement types, requirement class, checking groups, and schedule line category for transfer of requirement.
• Configured delivery processing, picking, packing, automatic batch determination, shipping point determination and storage location determination.
• Scoping and planning, Process Design, Configuration, Testing, Deployment, and Post Go-Live Support, TCM Charge calculation.

Confidential

Business Analyst

Responsibilities:

• Reporting to the MD and executing job responsibilities such as achieving targets in the stipulated time.
• Sales Planning, Sales promotion and Advertisement planning, providing inputs for Production planning.
• Supervising brand-positioning, conducting image-building exercises through various events, sales promotion schemes.
• Setting up and managing business operations from scratch with a view to achieve business objectives and ensure top line and bottom line profitability.
• Upkeep of A/c. transactions and recovery of all dues at each dealer point.
• L1/L2 Support for the Confidential administration.
• Involved in the transition and defining the process.
• Allocation of tasks and distribution of the Work queue load to the team members and monitor the progress of the tasks
• Work environment is mainframes and MS Project.

Confidential

Responsibilities:

• Provided voice base support for Installation, Configuration of Microsoft Office
• Software and Windows Operating system related issues for US customers.
• Maintaining Critical-To- Quality parameters like First Time Resolution,
• Customer Satisfaction and Productivity.