Functional business analyst Resume

SUMMARY:

I am seeking to return to functional business analysis after spending several years in graduate school and working in non - profit & sales consulting. The ideal fit for me will provide challenges in problem solving and collaborating across functional areas in order to bring strategic focus, optimization & high levels of customer satisfaction to an organization, adding value with my superior strategic insight, organization, productivity, teamwork & communication.

CORE COMPETENCIES:

Functional Business Analysis
Liaising Business Strategy with IT Development
Requirements Gathering
User Testing
Strategic Planning
Cross-Functional Project Management
Project Life Cycle Management
User Training
Confidential
Process Flow Design
Confidential
Technical & Speech Writing
Speaking & Presentations

TECHNICAL PROFICIENCIES:

Applications : MS Visio MS Project MS Access MS Excel MS PowerPoint MS Word

Programming/Query Languages : Visual Basic SQL

Methodologies: Agile Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

Functional business analyst

Responsibilities:

Self-taught sole developer (Agile) & administrator of CRM financial services database to manage institutional & high-net-worth investors, creating what became the primary departmental information system for over 7 years
IT liaison for all advisor services unit IT projects, managing & documenting business, compliance, internal user & external customer requirements
Successful project management (Waterfall) of migration of legacy CRM database into enterprise MS web-based platform, including data management, user requirements gathering, beta testing, user acceptance testing & training
Designed turnkey audit reporting, resulting in zero audit department follow-up queries
Systems architect for non-profit IT infrastructure planning, procurement & installation

Confidential

Functional business analyst

Responsibilities:

Designed departmental processes from scratch & guided implementation of change for fledgling business unit, completely diagramming departmental process flows
Startup business plan d evelopment for Eastern European Confidential to define mission, messaging, coalitions & funding in political & economic reform
American history think tank planning & implementation of organizational growth through partnering & research packaging

Confidential

Functional business analyst

Responsibilities:

Nationwide s ponsorship management for client Pontiac-GMC, including 200k attendee sporting events & international world championships
Seamlessly i ntegrated marketing programs across events, web & direct mail channels
Coordination of vendors, staff & partners in national p rograms covering all 50 states
Original c ustomer experience market research measuring program effectiveness revealing 50% increase in likelihood of purchase

Copy Writing & Editing

Confidential

Responsibilities:

Authored training manuals for database systems & operational standards across multiple programs
Production of retail merchandise catalog for print & online
Editor & author of non-profit program & fundraising newsletters
Retail, outside & business-to-business sales in wireless sector
Client presentations for program pre-planning, review & expansion

Confidential

Functional business analyst

Responsibilities:

Led restructuring of Capital Projects operations & administration
Reconciled dysfunctional management relationship between State agency & private external partner
Administration & planning of $82mm State Facilities Revolving Fund
Oversaw budget process & expenditures of assigned State agencies, including Secretary of State, Veterans Affairs & State capital building projects
Developed r ecommendations included in Governor’s annual budget proposal to the State legislature

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