SUMMARY:

• SAP Basis Administration (AS ABAP, AS Java) training and experience with Solution Manager 7.1 and BSI Tax Factory.
• Experience with SAP configuration in SPRO, and custom ABAP programming, including user exits, enhancements, BDC, WebDynpro, WorkFlow, Adobe LiveCycle Designer, FormCalc scripting, SAPScript and code review.
• SQL Server 2008/2012 administration using SQL Server Management Studio.
• Certified IT professional with experience in troubleshooting, networking, server administration, managing and recruiting technical staff, web development, and application programming.
• Programming in C#, C++, C, Java, Micro Focus COBOL, SQL, ColdFusion 5.0, HTML, XML, JavaScript, ASP, VB 6.0, and Ada95.

PROFESSIONAL EXPERIENCE:

Confidential, Bartow, FL

SAP Basis/ABAP Developer

Responsibilities:

• Support package implementation for ABAP and Java stacks, SPAU/SPDD, Note implementation, audit and license management, system database refreshes, RFC creation, print server administration, password resets, dump analysis, WebDynpro and Workflow administration, upgrade/maintain Solution Manager 7.1 SPS14, installation/upgrades to BSI Tax Factory10, System Landscape Directory(SLD) maintenance, new system installation with Software Provisioning Manager (SWPM), GUIXT troubleshooting.
• Server administration with Windows Server 2008, Windows Server 2008 R2, and Windows Server 2012 R2.
• Database administration using Microsoft SQL Server Management Studio on SQL Server 2008 and SQL Server 2012.
• Write and modify stored procedures, scheduled tasks, jobs, and batch files for file compression and secure ftp.
• Purchase Orders, Invoices, Deposit Slips, Inventory and Material labels, Receiving labels, 1098T’s, and Employee Benefits Enrollment Forms using Adobe LiveCycle Designer versions 8.0 and above along with FormCalc scripting. Forms contained barcodes, multiple pages, records, and content areas, along with each form potentially changing dependent on custom information being brought in from custom interfaces and enhancements.
• Design custom reports in SAP utilizing the ABAP programming language capable of Excel imports/exports, CSV imports/exports, sending batch emails, closing out registers and generating PDF copies of the close out totals, printing labels and forms.
• Configuration changes in transactions SPRO, NACE, and OMLV.
• Review code written by other developers to ensure efficiency, stability, functionality, scalability, and adherence to design conventions of the organization. Provide feedback and refer developers to the results of transaction SLIN.
• Created custom WebDynpro and Workflow replacing paper forms for New Vendor Requests and Stolen/Missing/Vandalized property reports. Applications additionally utilize custom tables, tasks, assistance classes, and business objects.
• Created a customization for Asset Management systems, including new screen layouts as well as scanner upload/download code and migration/query utilities. Also designed an automated backup utility resulting in no data losses in over 2 years for our property auditors.
• Maintenance of SAPScript forms and Smartforms including HR letters/memos and Benefits Confirmation forms.
• Custom report designed to import an Excel file from a 3rd party vendor, generate BDC sessions to create journal vouchers (JVs), and email cost center administrators XML spreadsheets to review.

Confidential, Bartow, FL

Teacher

Responsibilities:

• Perform data migration, troubleshoot issues, install new PC’s, printer installations, display configuration, OS upgrades using Ghost.
• Running and verifying migration scripts with RoboCopy. Verifying domain memberships, mapping drives, moving user profiles, backing up and importing Outlook PST and OST files, troubleshooting issues with protected files, and assisting other technicians with questions regarding migration issues.
• Configuring wireless connections and firewalls, verifying VPN settings, and installing Adobe products.
• Uninstall old machines, and stage them to be wiped. Verifying asset tags for old and new equipment.
• Function as the lead technician on the Confidential pilot install, used to train 12 lead technicians for their installs.
• After the project in Tampa was over, I was brought in as a Bridge Manager to monitor the progress of teams in the Midwest.
• Function as the single point of contact for teams of technicians performing Confidential bank PC refreshes, primarily, in the Baltimore, MD vicinity.
• My supervisory responsibilities included monitoring technician attendance and progress, providing technical and procedural guidance, and recording overall progress using Confidential ’s SharePoint site.
• My recruiting responsibilities included recruiting, interviewing, testing, and coaching of potential technician candidates for Confidential Refresh projects in Ohio, Michigan, Illinois, Wisconsin, and Kentucky.

Confidential

Lead Technician

Responsibilities:

• Installing and configuring Confidential Catalyst 3750 switches, Confidential DL380 PSP Servers, Confidential RAID Arrays, Confidential Anywhere, and network printers.
• Uninstalling legacy servers ( Confidential ), inactive cabling, old shelves, and preparing them for shipping.
• Performing network verifications and troubleshooting on VoIP system, POS system, Confidential system, Kronos time clock, and mobile ordering carts.
• Load balancing the rack/UPS system to reduce load below 70%.

Confidential, St. Cloud, FL

Lead Technician

Responsibilities:

• Setup, label, and stage printers, MICR readers, teller and platform machines, pin pads, and validators for weekend installation.
• Supervise four specialists on a re - imaging and equipment roll-out project for Confidential .
• Resolve escalated issues, and provide first day support during the opening of the new branch.

Confidential, Florida

Independent IT Technician

Responsibilities:

• Maintenance and repair on workstations and servers, including hard drive replace/reimaging, computer/firmware upgrades, driver issues.
• For a special project at Confidential, install FortiNet 60c routers and connect them to Confidential routers.
• Repair home user PCs and laptops, HDD installation and data recovery. Perform refresh for Wells Fargo through Netview.

Confidential, Tampa, FL

Technical Support

Responsibilities:

• Training for Confidential Support Technician role using Confidential Connect and company intranet for troubleshooting information, system specifications, replacement part orders, onsite tech dispatch, and FAQs.
• Position involved providing support to Confidential and Confidential customers using broadband and dial-up connections.