PROFESSIONAL SUMMARY:

• Over 7 years of experience in IT working with Cloud Technologies such as Salesforce.com and ERP technologies such as SAP R/3 (Sales & Distribution).
• Over 4 years of experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Comprehensive experience in all stages of the Software Development Life Cycle (SDLC) in both Agile and Waterfall models
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of enterprise applications.
• Experience in implementing SDLC in Sales cloud, Service cloud and Marketing Cloud.
• Expertise in implementation using Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Developed SOAP and REST web services classes to enable integration between Salesforce and other external systems.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, Sharing Rules and Approval Processes.
• Technical Knowledge about Salesforce Lightning schema builder, process builder, app builder, components and lightning connect
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes, Page layouts, search layout.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships and lookup relationships.
• Experience with Salesforce CPQ as a tool to integrate the Sales Cloud with CLM and SAP ERP and tested the end to end process of Quote to Cash.
• Experience in Data Migration using Import Wizard and other integration tools like Info Sphere, Apex Data Loader .
• Experienced in integrating the salesforce with other ERP systems for Finance and Logistics Execution
• Expert in preparing functional and technical design documents and worked closely with testing and UAT team .
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Extensively used CI/CD tools (Jenkins 2.0)
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Involved in full life cycle SAP implementation and production support.
• Experience in integration of SD with MM/PP/FICO modules.
• Worked on Blueprint design for SD Functionality and implanted SAP using ASAP methodology.
• Good oral and written communication abilities.
• Organized, Independent worker with strong time-management skills.

TECHNICAL SKILLS:

ERP Software: Salesforce, SAP ECC 6.0 (SD/LE/MM)

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Email Templates, Formulas, Validation RulesApex Triggers, Workflows and Approvals, AppExchange, Eclipse IDESalesforce.com Force.com IDE, Apex, Data Loader, Web Services, Meta Data API.

Other Tools: MS Excel, IBM-SPSS, SAP-BEx (Business Explorer) Analyzer, SAP Business Objects, Tableau, R, Jenkins 2.0, HP-ALM

Programming: Java/J2EE, C, SAP-ABAP, HTML

Operating Systems: Windows 2003/XP/VISTA/7

Databases: Oracle 11g, SQL Server, PL/SQL

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Salesforce Analyst

• Analyzed the business requirements and performed the Gap Analysis by identifying the gaps between the business requirements and standard functionality.
• Preparation of design documents, functional specification and technical specification in each phase of application which involves meeting of business users and developers.
• Creating packages and migrating them between Sandboxes and Production environments for final implementation using Change Set.
• Worked on Salesforce1 mobile application and created the required use cases in mobile application.
• Retrieved the customer master data from legacy system and migrated to salesforce system using apex data loader.
• Developed various Apex Classes, Triggers, Controller Classes and methods for functional needs in the application compatible with lightning and setting the developer console check points in Apex Code for troubleshooting the process.
• Integrated SFDC with KBMax a 360 Degree visualization app for product configuration using SOAP webservices.
• Implemented the Salesforce Sales Cloud involving leads, accounts, contacts, opportunities, forecasts and reports.
• Implemented the Salesforce CPQ and integrated with the opportunities to evolve the system into a full-fledged Quote to Cash process.
• Integrated third party app Conga Composer to create documents mainly quotation and order for customer reference and approval.
• Analyzed the CPQ requirements and wrote functional technical specification to integrate it with KBMax system a third-party application.
• Worked with cross functional teams like CLM and KBMax developments teams to fully utilize the Salesforce CPQ functionality which is highly customized unlike the Sales Cloud system.
• Analyzed the business requirement for manual drawings once a Quote is created and integrated CPQ system with Service Cloud to immediately raise a case on behalf of customer.
• Implemented Salesforce Service Cloud associated with cases to stream line the requests for engineering department and technical service department.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Created test scripts for different processes involving sales cloud and service cloud processes.
• Implemented customizations using Visual Force, Integration, SOQL and Force.com API.
• Implemented Web-to-lead and Email-to -lead to track and solve leads from the website.
• Performed the unit testing, integration testing and regression testing for SFDC sales and service clouds and Salesforce CPQ using Lean Testing and TFS.
• Retrieve all metadata and Apex Classes from a Salesforce org and push to a Github repository hosted on Bit Bucket using ANT.

Environment: Saleforce.com platform, Apex, Visual Force, Sales Cloud, Service cloud, Salesforce CPQ, SOAP & REST web services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Management, Case Management, Eclipse IDE Plug-in, Service Desk, Team Foundation Server, Lean Testing.

Confidential, Mason, MI

Salesforce Analyst

• Preparation of Functional and Technical specification documents after performing detailed analysis of requirements gathered and analyzing the scope of customization required by closely working with Business analyst, Business User and architect.
• Implemented the CRM in Agile Environment by participating actively in daily standups, three-week sprint, Demos, Sprint planning and Dev Estimation while using HP-ALM to maintain sprint stories.
• Performed Regression test using automated testing tool QTP, Fitnesse and Selenium
• Developed modules for the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to Salesforce.com
• Analyzed the total inbound phone calls, emails, faxes and emails traffic per certain time to check the viability of future CRM design in Salesforce environment
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Developed Lightning apps using lightning Components and made them compatible with salesforce1 mobile app.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce.
• Designed, and developed Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Generated SOQL, SOSL Queries for maintenance of multiple objects and well versed with governor limits to maintain standard practices.
• Developed custom UI using CSS, HTML, Visualforce components and used JQuery, Java Script for front-end validation.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Created test scripts for different processes involving sales cloud and service cloud processes.
• Tested the Salesforce CPQ integration with SAP-ERP system for sales team.
• Created different Workflow rules and Approvals for various campaign processes.
• Retrieve all metadata and Apex Classes from a Salesforce org and push to a Github repository.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Collaborated with offshore team on different support enhancements and coordinated through Service desk ticketing system.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Sales Force Lightning Components, Sales Cloud, Service cloud, Salesforce CPQ, SOAP & REST web services, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Management, Case Management, Eclipse IDE Plug-in, Service Desk, SAP ECC 6.0, SAP BW, Tableau & HP-ALM.

Confidential

ERP Functional and Test Analyst

• Gathered requirements and developed client-specific solutions by understanding customer’s business and technical environment.
• Performed detailed analysis of technical and business requirements.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visualforce, which support most critical processes and workflows.
• Worked with Process Builder and VisualFlow to improve the scalability and traceability of application.
• Migrated existing Data from legacy systems, in/outbound using Data Loader and Web Services.
• Resolved customer complaints and offered suggestions for improvements and enhancements.
• Participated in the development of software user manual.
• Created Users, Roles, Profiles, Fields and Reports.
• Created custom reports for custom objects mainly based on the customer accounts from the legacy system.
• Created Visualforce pages that could be rendered as PDF's, build dash board components and define email templates.
• Implemented customizations using Visual Force Pages, Integration, SOQL and Force.com API.
• Provided record level and field level security for different objects.
• Developed custom controllers using Apex classes and designed Visual Force pages to add more flexibility and a rich look.
• Designed custom outbound call tool to meet new requirements of business partners by creating custom objects, fields and modifying controllers and Visual force pages.
• Configured Page layouts based on Users and Profiles.
• Created Apex classes, triggers for Data Synchronization, Data Replication, Data Quality Assessment and Customizing services.
• Designed and developed Workflow Rules, Triggers, Validation Rules, Assignment Flow and other Customizations with Salesforce.com.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Sales Cloud, Service Cloud, Reports, Dashboards, Custom Objects, Custom Tabs, Apex Language, Visual Force Pages, Email Services, Security Controls, Approval process, SAP ECC 6.0.

Confidential

SAP support and rollout of a Depot plant.

• Configuration of new Sales document types, Delivery types and Billing types for the Depot plant.
• Testing the sales scenarios from the depot plant which involves CIN (Country India).
• Configuration of pricing procedure, pricing conditions and access sequences.
• Configuration of Stock Transfer Order (STO) process and it’s testing.
• Troubleshot the purchase order configuration in depot plant and resolve the error in procure to pay process.
• Configured Billing Document Types, Billing Plans, Resource related billing, Pro forma Invoices, Credit memo and Debit memo.
• Developed a program to extend the materials and customers in manufacturing plant to the depot plant.
• Tested various customized programs and reports that are used to extend the master data.
• Configuration and testing of Return order process for Depot plant.

Environment: SAP ECC 6.0, SAP SD/LE/MM, Country India Version (CIN) for excise duty and tax calculations, SQL Server, MS EXCEL, Windows 7

Confidential

SAP Implementation & Support Project.

• Worked on order to cash processes including order management, delivery processing, invoicing, and cash application and tested different sales processes during plant rollout.
• Proposed a “TO-BE” after rigorous analysis of “AS-IS” in different sales scenarios.
• Wrote functional specification and developed year-end sales tax report to support the year-end audit process which helped the audit department to complete their process quickly.
• Customer Master Data & Pricing Master Data management and cleansing.
• Created Customer Master, Material Master, and customer groups. Also, experience in creating Material Master for Accounting, MRP, Purchasing, Storage views and the Customer Material Information Record
• Configuration of Material determination, Availability Check, Picking, Packing, Delivery, Transportation planning and scheduling.
• Analyzed the customer master data which is retrieved from SAP tables and used queries in SAP (SQVI) for easy access of complicated data.
• Used HPQC for defect tracking from testing team.
• Created test data to reflect data for positive, negative, boundary etc. testing for maximum coverage.
• Analyzed the working process of intrastat report related to UK sales.
• Involved in billing document configuration for customized order related and delivery related billing processes.
• Validation of a BI reports related to OTC about pricing specialist analysis & return delivery records.
• Worked as a team member in troubleshooting the issues raised in pricing procedures.
• Configured output determination process and worked on the NACE settings.
• Preparation of training documents related to all the sales scenarios for user training & future reference.
• Complete overview of integration testing which includes different process like OTC, PTP and production for Make to Order ( MTO) scenario.

Environment: SAP ECC 6.0, SAP SD/LE/MM, SAP NetWeaver, SAP ABAP, SAP Business Objects, SAP Bex Analyzer, Crystal Reports, LSMW, Country India Version (CIN) for excise duty and tax calculations, HPQC, Service Desk, MS EXCEL, Windows 7 and XP .

Confidential

Business/ Marketing Analyst

• Managed the initial client lead generation program and improved website of the organization using HTML
• Analyzed the marketing data, user data & creating pivot tables using MS EXCEL to advise the viability of the product to the client and helping the creation of Beta version with more developments
• Collaborated with high level management to design customer retention strategies
• Analyzed the marketing data using MS-Excel and generated reports to help the clients about the patent material and its present condition in market
• Created detailed test plan, test scenarios and test cases according to the business requirements

Environment: HTML, JAVA/J2EE, SQL, MS Access, IBM-SPSS, MS Excel, Windows XP/7.