SUMMARY:

• 15+ years of professional experience of IT industry including 8+ years’ experience in SAP SDOTCwith cross functional experience in MM, LE, and FI.
• Worked on the completion of three full life cycle implementations in SAP R/3 for different industry solutions as per the ASAP methodology, phases of Project Preparation, Business Blueprinting, Realization, Final Preparation, Go - live and support.
• In-depth knowledge of SAP CRM Sales (Leads, Opportunity, Quotation, Sales Order Management), Configuration of Interaction center and customization of Web UI.
• Experience and expertise in Middleware monitoring between ECC and CRM to replicate master data, customizing objects and transactional data.
• Web UI configuration: such as creating role configuration keys, creating navigation bar profile and relevant navigation bar settings Work center management, creating logical links, and direct links and business roles.
• Configured Master data includingBusiness partners, Products, Organizational Model and worked on customization of Partner/Text/Date determinations, Actions, Status profiles, Transaction types, Item Categories.
• Extensive knowledge in SD- Sales & Distribution (Delivery, Billing, Invoice, conditions and sales orders) MM- Material Maintenance (Purchasing, Quotes, Shipment, Inventory management, stock movement).
• Base Customization: Organizational Model, Business partner, product master (set types), status profile, Date profile, Text determination procedure, Partner determination procedure & Action profile.
• Sales: Account and contact management, Activities management, Sales order contract management and pricing.
• Interaction Center: Problem Management, Interaction Record, and Middleware: Data replication & re-alignment, RFC Setup, IDocs, BDocs & batch processing.
• Testing: Expertise in SAP CRM manual testing, preparing test cases, test scenarios and executing them in HP quality center.
• Developed functional specs for multiple RICEF objects and identified RICEFW objects to meet the client specific requirements.
• Worked on the enhancements of SAP transactions by writing the user exits to enhance MV45AFZA, MV45AFZB, and MV45AFZC.
• Functional expertise: Pricing, Billing, Shipping, Transportation, ATP, Credit Management, Account Determination procedures, Text Determination, Partner Determination, Output Determination and Bill of Materials (BOM).
• Proficient in customizing different Sales orders such as standard sales order, Rush order, Cash sales, return order and Consignments.
• Pricing Experience: Configuration of Condition Types, Condition Tables,AccessSequences, Pricing Procedure, Condition Records, Special Pricing Functions such as Condition Exclusion and Analysis/Update of Pricing.
• Billing Experience: Configured Billing documents based on Billing Types and Item Categories, customized invoices.
• Extensive experience on working with SolMan and Rev-Trac to transport moves from one environment to another.
• Experience in Interfaces using ALE/IDoc, RFCs, BAPIs and BADI.Worked on EDI/IDocs to communicate with 3rd party vendor.
• Proactive team builder and top performer in time-sensitive situations with the proven ability to identify requirements, acquire business processes and convert resources into working solutions.
• Highly motivated, quick learner with excellent communication and self-organizing skills, high adaptability to new work environments and a strong team player with experience working with multiple projects across locations.
• Adept at bringing order to chaotic timelines. Strong oral, written communication along with strong presentation skills.

TECHNICAL SKILLS:

Enterprise Software: SAP R/3, 4.0 B, 4.6B, 4.7, ECC 5.0 / 6.0, SAP CRM 5.0/6.0 /7.0 EHP1, CRM Web UI

Methodologies: ASAP methodology, Solution manager.

Testing tools: SAP Solution Manager Test Workbench.

Programming/Scripting: HTML5, CSS3, C#, Entity Framework, ASP.NET MVC.

Database: Microsoft SQL Server, Microsoft Access, Oracle.

Development tools: Visual Studio 2010/2012, SQL Management Studio.

Operating Systems: Windows 97/98/XP/Vista/ Windows 7/ Windows 8.

Office Applications: Microsoft Office Suite, MS Access, MS Project.

PROFESSIONAL EXPERIENCE:

Confidential, Malvern, PA

SAP SD OTC Functional Consultant

Responsibilities:

• Worked with different LOB (line-of-business) including Roofing,Siding, Ceilings and Gypsum in the customer facing role to elicit the requirements and identify the SMART requirements.
• Designed,delivered and supported IT solutions for Confidential business processes while leveraging the best-practices within the application landscape and tailored it to the business specific requirements as applicable.
• Supported IT projects and initiatives,guided business team members in engineering efficient business processes and identified related functional requirements. .
• Responsible for performing/ coordinating processanalysis, solution design, system configuration and support across multiple platforms and cross functional areas. Worked closely with the business users, other IT resources and consultants to meet the required objectives.
• Worked with ABAP consultants to customize V.14 report as per theRoofing business requirement and updating the Functional Specifications (FSD’s).
• Conducted workshops/meetings to gather siding business requirement to implement Norandex Service advantage charges in SAP by creating a new pricing routine which checks the total quantity of all line items on the shipment document. Configured new condition types for Siding pricing procedure including ZFRT, ZXNC and ZNCC.
• Worked with teams from different SAP interfaces including SAP PO, TMS (Manhattan)and Billtrust.
• Ongoing productionmaintenance- Handled support tickets including incidents, change requests, queries and documented theresolution in the Service Now(SNOW) helpdesk ticketing tool.
• Worked on EDI by resolving issues related to failed IDocs, created the partner profiles for the customer and reprocessed the IDocs in BD87.
• Coordinated with ABAP consultants to customize SQL query and T-code query reports including rebate liability report and customermaster report.
• Conducted workshops to gather Roofing business requirement to configure a new condition type ZAPO for the Confidential accelerated Payment Option (APO) program.
• Worked on EDI 810, 850, 855 and was involved in the design, testing and integration of EDI with the existing business process.
• Monitored the scheduling of different batch jobs including Payment Term Refresh job, Billing due list,and updatebillingdocuments (VBOF).
• Change Management-Ensure integrity of the system is intact with application changes. Performed application changes as required to fulfill business requirements in compliance with the policies.
• Worked on customization of pricing procedure for different LOB by configuring new condition types to the pricing procedure for Roofing and Siding based on the business needs.
• Conducted weekly status meeting with the offshore team to determine priorities /update of support activities.

Confidential, GA

SAP SD/MM IS-Retail Functional Consultant

Responsibilities:

• Conducted Workshops to gather business requirements and familiarize client with the SAP environment.
• Worked with ABAP programmers by writing Functional Specifications (FSD’s) for User Exits, Custom Reports, Interfaces, Enhancements and Forms.
• Configured customer master and partner determination. Added customized partners in the customer master record. Analyzed legacy customer records to map properly to the SAP systems and successfully migrated the customer master records using LSMW.
• Conduct daily stand up meeting (Dstum) with business to determine priorities /update of support activities.
• Configured OTC processes including sales order to billing. Configured pricing procedure, condition types, access sequence, and built custom pricing tables.
• Created functional specifications for various RICEFW objects identified during the business blueprint stages.
• Developed various EDI transactions for end-to-end business transaction flow. Worked on EDI testing, IDoc segment and setting up EDI partner profile and Master data. Designed and developed interfaces with SAP and other third party business partners using EDI, BAPI, RFC and IDocs.
• Worked with Technical team to identify the user exits / Functional modules to send data across the legacy system using EDIs and prepare technical specification.
• Performed a complete GAP analysis to identify problems and inconsistencies with the business requirements specification with the existing system during workshop meetings.
• Configured different account groups, number ranges, and field selections for customer master.
• Developed specs for multiple RICEF objects, reports, enhancements to transactions, user exits, BADI’s, BAPI’s and enhanced standard SAP reports
• Participated in design validation, assisted in creating Requirement Traceability Matrix and tying RICEFW objects for the identified gaps.

Confidential, Oxford, NC

SAP SD OTC Functional Consultant

Responsibilities:

• Worked with Business Process Analyst to gather business requirements and created FSD as per the requirements and coordinated with programmers to develop custom programs and interfaces as per FSD.
• Worked on SD configuration, pricing procedures, condition records, maintenance of credit memo, debit memo and credit for returns.
• Configured partner determination procedure, consignmentorders, return orders and free goods determination using condition technique.
• Configured Sales Order Management, Leads and Opportunity Management, Contracts Management and Quotation Management.
• Configured the Middleware stings in CRM and ECC, Admin Console, Data Loads and Middleware enhancements using BADIs and User Exits.
• Customized the Web UI by creating new business roles, PFCG Roles, Navigation Profile, and Work Centers.
• Worked with training and testing teams to ensure the project teams producing quality deliverables.
• Used SAP Solution Manager Test Management as a central test tool and the new Test Automation Framework for end-to-end business process testing and conducted testing in both SAP and Non-SAP Environments.
• Performed Regression Testing to test effect of a new code on the existing functionality.
• Supported end-users in resolving tickets and identifying possible issues base on real-time business operations.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).Used LSMW extensively to Load the Business Partners, Product, Leads and Opportunity Master Data.
• Worked with offshore team to meet deadlines and provide status updates to the clients.

Confidential, Santa Clara, California.

SAP SD OTC Functional Consultant

Responsibilities:

• Gathered business requirements from system owners, decision makers, and end users to define business, financial, and operations requirements.
• Configured SAP SD system to meet client business requirement, including connection points with FI, MM, and PP modules.
• Worked with team to coordinate regression and validation testing activities with business process owners.
• Contributed to pre-testing phase of development by evaluating proposals in order to identify problem areas, and made appropriate recommendations
• Serves as liaison between business and technical team during Unit testing, Integration Testing, and System testing phases. Transferred documents with external vendors, using email and EDI.
• Built and nurtured relationships with key internal stakeholders as well as external users and lead meetings to analyze and document the business requirements for the client.
• Studied business process changes/requirements and configured (Baseline configuration and Final Configuration) SAP to suit the requirements. This involved integration with FICO, PP and MM modules.
• Studied business process changes/requirements and configured (Baseline configuration and Final Configuration) SAP to suit the requirements. This involved integration with FICO, PP and MM modules.
• Worked on OTC process to configure various sales document types, defining/determining item categories, schedule line categories, customizing copy control (sales document to sales document) and incompletion procedures.
• Worked on EDI 850, EDI 860, and EDI 855. Was involved in the design, testing and integration of EDI with the existing business process.
• Defined pricing procedures to derive accurate discounts using condition techniques based on distribution channel, division, customer hierarchy and product hierarchy.
• Worked on setting up delivery type, defining delivery item categories, setting up copy control functionality, determining the shipping point, and defining delivery blocks for various business scenarios.
• Worked on OTC process to configure various sales document types, defining/determining item categories, schedule line categories, customizing copy control (sales document to sales document) and incompletion procedures.
• Defined pricing procedures to derive accurate discounts using condition techniques based on distribution channel, division, customer hierarchy and product hierarchy.
• Extensively involved in special pricing functions such as Condition Exclusion using exclusion groups.

Confidential, Rockford, MI

SAP SD/MM IS-Retail Functional Consultant

Responsibilities:

• Configured Organizational structure and Business partners including General Data, BP Relationship, Sales Area Data and Field Grouping. Worked on the customization of Organizational Data profile and determination rules.
• Configured new Transaction types for Leads, Opportunities, Quotation, Activities, and Sales Order as per the business requirements and defined copying control for new Transaction types.
• Customized newly configured transaction types by creating Status Profile, Date Profile, Text Determination Procedure, Partner termination Procedure, Organization Profile and Action Profile.
• Customized PFCG Role and Business Role as per the client’s requirements.
• Customized new Business role profile and Navigation bar profile. Customized the Quick create area of the navigational bar by adding New Direct Link group.

Confidential, NYC, NY

SAP SD LE Functional Consultant

Responsibilities:

• Used organizational units in SAP to model different areas of the company.
• Configured and maintained the organizational structure including sales areas and sales offices.
• Configured partner determination procedures and maintained customer master record for each partner, created and assigned item categories and schedule line categories.
• Built and executed condition technique in material determination.
• Configured outline agreements including scheduling agreements, quantity contracts, value contracts along with assortment modules.
• Configured master determination record, material determination, material listing and exclusion.
• Configured free goods functionality in sales processes, entered master records for exclusive and inclusive bonus quantities.
• Configured important control parameters for item categories and schedule line categories for all sales documents types and maintained copy control settings to influence data flow between sales documents at header, item and schedule line level.
• Shipping and Transportation: Worked on the configuration of Delivery Processing, Delivery Types, picking/packing List, Goods Issue, Transportationprocessing, Routing and Route determination.
• Configuration of Shipping and Transportation activities: Processing Deliveries, Shipping information and Analysis, Delivery Splits, Transportation planning and scheduling.
• Route Determination: Definingroutes, modes of transportation, shipping types, routes and stages, transportationconnectionpoints, transportation groups and transportation zones.
• Worked on the configuration of Shipping Points, Shipping Types and Shipping Conditions.
• Configured Route Determination for the Client scenario by defining the various routes and maintaining the stages.

Confidential, OH

SAP SD/OTC Functional Consultant

Responsibilities:

• Involved in full life cycle implementation from Business Blueprint to post production support for OTC activities.
• Maintained Copying control requirements to ensure proper flow of data and information in Sales and Billing documents.
• Worked on data mapping, transformation and configuration changes required for the new plants.
• Worked on the creation of sales Organizations, Distribution Channels and Divisions. Assigned the newly created Distribution Channels and Division to the Sales Organization depending on the business requirements.
• Defined billing plan types for Milestone and Periodic billing and assigned it to the sales document types and item categories.
• Customized contractsand configured contract related business process.
• Configured billing documents and maintained copy control requirements forbilling documents. Worked on Collective invoices and invoice split.
• Participated in creation of test scenarios for unit testing for all SD business processes and getting the sign - off to move to production.
• Involved in creation of user manual and training key users on customized functionalities of the SD module.

Confidential, Jackson, MI

SAP CRM Functional Consultant

Responsibilities:

• Responsibility for gathering requirements from Business and IT, recommend solutions, writing Functional Design documents and working with other SAP functional Leads to develop BusinessBlueprint, identifying Gaps.
• Enhancements to existing Business transaction types by new adding new fields and validations.
• Developed customizing configuration specs for transaction data Campaign, customer list
• Configuration of campaign process as well as Segmentation and worked on Marketing plans, and budgeting.
• Created the target groups in market segmentation that allowed us to send the mails to the customer through the campaigns.
• Worked on the configuration of Admin Console in Middleware to define, assign the sites, publications and subscriptions.
• Worked on the enhancements of the material in product master replicated from R/3 to CRM.
• Worked on the creation of RFC Destinations in CRM and checked the settings in both CRM and R/3 for the data exchange between the two logical systems.

Confidential, NJ

Senior Software Developer

Responsibilities:

• Gather requirements from various sources, coordinated with team members to discuss the scope of the project.
• Worked as a .NET Web Developer using C#, ASP.NET MVC and Entity Framework and designed GUI using ASP.NET MVC.
• Worked with Relational Database Management systems including MS SQL Server and Oracle.
• Developed database interactions using ADO.NET (Data Adapter, Data Set and Command Objects).
• Developed stored procedures and functions and developed the error handling methodology and data validation for various inputs.

Confidential

Junior Software Developer

Responsibilities:

• Periodical testing of Library Management System.
• Daily Software backups to ensure quickly recovery of the system.
• Maintained library website and provided network support by troubleshooting networking issues.
• Conducted presentations to freshman students regarding the effective use of Online Library Catalog Search Service.
• Evaluated the performance and reliability of Student Record Management Systems.