CAREER SUMMARY:

• Information Technology professional with 20+ years’ experience, working with Fortune 500 companies, Big Four firms and the Government sector.
• Experienced in large Global and National SAP implementations; Johnson & Johnson, Confidential, Confidential, Confidential, US Postal Office, Confidential, BHPBIlliton, State of North Carolina, State of Georgia, Confidential, Experienced in SAP ERP Global End - to-End Training Solution
• Experience SAP Enterprise Resource Planning (ERP) Basis Support and database management
• Experienced in quality-training materials delivery that proven enhance end-user performance, employee motivation and client satisfaction

WORK EXPERIENCE:

Confidential, TX

SAP Global Training Lead / Data Lead

Responsibilities:

• Implement industry best practices and standards
• Develop and implement Global Training Strategy
• Manage the Global training development initiative for the Retrofit phase, as well as identify the gaps and providing solutions
• Design and create ongoing communication to the business process owners
• Facilitate Data awareness meeting/workshops with management to present data strategy, backup/restore plan and system availability plan
• Collaborate with the SAP Basis Technical team on data loads and backup/restore plan
• Manage off-shore ( Confidential India) team, provide training, support, and tracking plan
• Create Quality Assurance process and procedure
• Manage and provide Quality Assurance for all Training products
• Collaborate with the security team and process owners on role mapping
• Manage the Plateau Learning Management Systems and course Publishing
• Created deployment strategy for the global sites (logistic, readiness, etc)
• Design and implemented training products review and approval process to ensure quality output
• Ensure Financial controls are embedded in the appropriate training productions
• Provide continuous support to the Global and local sites
• Provide feedbacks, reports, etc to support the business owner, senior management and consultant partners to improvement decision making process
• Evaluate all related processes to identity opportunities for continuous improvement
• Design continuous improvement strategy and sustainability process
• Delivered best practice industry standard end-to-end training solution which was successful approved by Confidential ( Confidential ) auditors. An achievement highly recognized by both the client and Confidential .

Confidential, OH

SAP Training Lead / Data Lead

Responsibilities:

• Managed the training data load and support the training leads
• Assessed and gathered training data requirements
• Act as the liaison between the data center, OCM leads and the lead trainers
• Developed training data load strategy
• Developed training data load process and procedure
• Developed data load request process
• Assisted the trainers understand and determine training data needs
• Developed, tested and executed LSMW scripts to load transactional and master data for SAP PP, MM, SD and QM
• Utilized LSMW script to load thousands of production orders, sale orders, materials and purchase orders for global training initiative
• Assisted the training leads with data validations
• Used SAP T-Codes; COHV, SQVI, SM35, etc as a part of data load strategy; monitoring, reporting, etc
• Supported the global training leads
• Provided feedbacks, reports, support to the business (the client) and the implementation partners
• Evaluated training data load process to identity opportunities for continuous improvement

Confidential, Mizkan, IL

SAP SME / Training

Responsibilities:

• Assessed the client’s training needs for SAP Basic Navigation to Production / Quality Management staff
• Developed and delivered instructor led training (ITL) to plant sites and corporate offices in the US
• Utilized standard SAP Education Training solution to provide training to the clients based on their unique PP and QM implementation
• Provided gap analysis to partners
• Provided best practice training strategy to client and partners
• Provided gap analysis to partners
• Ensured that the training materials met the business needs and goals
• Established close communication with the end-users and process owners
• Provide training risk report to the partners

Confidential, CA

Senior SAP Training Consultant / LEAD

Responsibilities:

• Delivered Project System (PS) training, create, maintain/change, display Projects, overview of PS master data, project structure and initiation, project planning, project budget, project execution and Period End closing and Project closure.
• Ramped up speedy understanding SAP PLM to design, develop and deliver Product Costing training
• Designed, Developed and delivered training for FICO Record to Report (R2R) including GL, AP, AR, Asset Management, Product Costing Period End closing.
• Developed and delivered instructor led training (ITL) to plant sites and corporate offices in the US
• Designed and developed training material for the Confidential ’s Product Cost Planning process for raw, semi-finished and finished materials, including and Period End Closing
• Delivered ITL on FICO processes; open and close MM posting periods, calculate of process order variance for settlement, run analysis report, etc
• Assisted in establishing Master Data governance, policy and process
• Designed and developed Master Data maintenance training and provide support
• Designed and developed training material for the Confidential ’s GAAP and IFRS reporting; trail balance, balance sheet, profit and lost for both GAAP and IFRS, as well as balance sheet and profit / lost report by profit center
• Developed and delivered training for Accounts payable and accounts receivable posting for GAAP and IFRS ledgers, Fix assets, splitting document process for reporting
• Delivered training the trainer, teach backs and UA testing to support the organization
• Provided on going support for continuous improvement

Confidential, NY

SAP Training Lead / SAP Subject Matter Expert

Responsibilities:

• Delivered proof of conception Of the SAP Training Solution to the client
• Developed and implemented standards and procedure for the Confidential training materials
• Established and implemented training sign-off procedure with the business
• Collaborate with UN OCM, functional team, training team and the business to gather training requirements
• Designed and Developed high level HCM process and HCM modules process flows for global training roll out
• Provided SAP training best practices for end-to end training solution
• Designed Human Capital Management course outlines for payroll, personal administration, benefits, travel, time management, organization management and ESS/MSS
• Provided support for TM, PY and ESS/MSS
• Provided master data support
• Planed communication strategy with business process owners and facilitate sign-off meetings
• Designed training development strategy, implement adult training methodology and support the training team
• Designed and developed course design document (CDD)
• Designed, developed training products using uPerform
• Implemented continuous training improvement based on evaluation, business process changes, feedback from the process owners, etc.
• Implemented peer review process to ensure quality, complete and precise training materials
• Ensured that the training materials met the business needs and goals
• Established close integration with other SAP Change Management, functional and training team
• Provided post Go-Live support
• Consolidated, route and resolve SAP training related issues

Confidential, PA

SAP Training Lead / Consultant

Responsibilities:

• Collaborated with the OCM, Training team and the business on the End-to-End training solution for SAP modules. FICO, SD, IM, PP, WM, QM, BPC, SCM, OtC, BPC, BI and MM
• Designed and developed Train-the-Trainer program, schedule and plan roll out of Train-the-Trainer (TTT) sessions
• Planned communication strategy with process owners
• Conducted training workshops for the project team
• Identified training needs gaps and risks
• Designed training strategy and training model
• Created training standard, training branding and training mythology
• Designed and developed course design document (CDD) course outlines
• Designed, developed training materials (uPerform Simulation, storyboard, Concepts, exercises, quick reference guide)
• Established and implemented training sign-off procedure with the business
• Delivered training pilot sessions per client request and needs
• Provided guidance, workshop and strategy for role mapping with the process leads and HR
• Provided input for training logistics, technical and class room support
• Assisted in post go-live support strategy
• Provided on-site workshops for the project team, Confidential sessions and end-user training
• Supported the logistics for the overall program, coordinate with the local offices and act as a point person for training delivery
• Conducted Power User/Super User selection sessions, obtain sponsorship for the Power User/ Super Users
• Provided post Go-Live support

Confidential, NJ

SAP Training Lead / Consultant

Responsibilities:

• Facilitated Client Administration and Engagement Analysts group virtual training sessions
• Provide on-site facilitation for group KLearn and WBT training sessions organized in the local offices
• Supported the logistics planning for the overall program, coordinate with the local offices and act as a point person for on-site delivery
• Designed, developed training materials (course outlines, uPerform Simulation, Concepts (PowerPoint), exercises, quick reference guide)
• Reviewed and updated training content to support the localized training sessions (content slides, uPerform simulations, exercise scenarios, etc) for SAP FICO, SD, WM, BPC, OTC, BI and MM
• Worked with the Power User network, KPMG SMPs and SAP Solution Architects to gather, review and update course products
• Led off-shore development
• Ensured the integration with other SAP stream Change Management workshops
• Consolidated, routed and resolved SAP training related queries that are harvested during the workshops
• Delivered Train-The-Trainer per organization needs
• Delivered knowledge transfers and training workshop for this global organization
• Provided post go-live support, master data maintenance and problems resolution

Confidential, NJ

SAP Functional and Training Consultant / Lead

Responsibilities:

• Provided Production support for Payroll and Time Management; monitor CAT6,
• Resolved TM mismatch data issues, update master data, delivery TM reports, support
• Led HCM the training, which includes, ESS, MSS, PA, PY, TM, BN (Compensation Management), OM, PY
• Delivered ITL and Web base HR Business Intelligence (BI 7.3) Reports and SAP HR Transaction training
• Interviewed and collaborated with subject matter experts (SMEs) to gather training requirements, training assessment and training strategic plan
• Designed, developed training products (uPerform Simulation, storyboard, Concepts, exercises, quick reference guide)
• Designed and implemented Global training program for North America, Canada and Puerto Rio
• Delivered instructor lead training and Web-base to participants globally
• Delivered pilot training
• Applied ADDIE and Adult learning methodology as part of the training strategy and best practices
• Assisted the process team with role mapping and Governance, Risk and Compliance (GRC)
• Developed project team and end user training products using training tools (uPerform, SnapIt, Captivate, etc)
• Delivered Train-The-Trainer
• Provided pre and post Go-Live support

Confidential, AZ

SAP Training Lead / Instructional Designer / ILT Facilitator

Responsibilities:

• Lead HCM training, which included, ESS, MSS, TM, BN (Compensation Management), OM, PY and HR Business Intelligence Reporting
• Lead the training for Production Planning (PP), Material Management (MM), Production Integration (PI) process stream, which includes, Work Management, Financial, Supply and Marketing
• Designed curriculum for FI/CO (RTR), SD (OTC), MM, QM, PP (PLM), MII and HR
• Collaborated with the BPMs and function teams; FI/CO (RTR), SD (OTC), IM, MM (MII), WM, and AM for all aspect of training End-to-End solution
• Ensured that the training team adapted ADDIE and Adult learning methodology in the training strategy
• Collaborated with both off-shore and on-shore process team to develop training products
• Collaborated with the PMO to develop training schedule and resource planning
• Tracked time-line to ensure deadlines are met while ensuring quality deliverables
• Lead the training team risk and mitigate risk effort
• Designed and develop lesson plans and training strategy
• Facilitated SMEs review and approval sign off sessions
• Delivered ITL pilot training for both SAP Transactions and BI/BO reporting
• Designed, develop and deliver Train-The-Trainer training products
• Provided post Go-Live support

Confidential, NJ

SAP BI Lead / Instructional Designer / ILT Facilitator

Responsibilities:

• Designed the full Business Intelligence (BI) curriculum for enterprise training solution
• Managed the BI team, provide direction and mentoring to both on-shore and off-shore direct reports
• Collaborated with the process team, GRC team and leads on security role and role
• Collaborated with the PMO to develop BI project plan, including Pilot, Confidential and deployment plan, technology readiness, logistic and site readiness plan
• Collaborated with logistics lead in developing the training deployment strategy
• Assisted the process team with role mapping and Governance, Risk and Compliance (GRC)
• Developed project team and end user training products for SAP Business Object report tools
• Developed BI reporting simulation using uPerform to support all process stream, EAM, CRM, HCM and FI/CO
• Delivered ITL and evaluate training for continuous improvement
• Designed and develop course assessments and course evaluations
• Coordinated the review, edit and sign-off process with SAP SMEs and Process leads
• Provided post Go-Live support

Confidential, NY

SAP Senior Training Consultant / Instructional Designer

Responsibilities:

• Designed, developed and delivered Train-The-Trainer training products
• Used uPerform for developing training materials (products)
• Developed BI/BO training materials uPerform
• Delivered instructor led training; SAP PS, FI AR/AP/GL, SD and BI reports
• Delivered SAP portal training to agencies globally via WebX
• Design and develop course assessments and course evaluations
• Coordinate the review, edit and sign-off process with training leads
• Ramp-up speedily to understand the unique business requirements, and business processes including; ERP Reporting, Data Management, PS, FI, SD and MDM
• Developed data load strategy and load data required for class exercises
• Tested data load to ensure successful data load, ITL delivery and participant learning activities
• Provided post Go-Live support

Confidential, Kingstown, VA

Senior SAP Consultant / Instructional Designer/ ILT Facilitator

Responsibilities:

• Streamlined and shared critical data across the Active Confidential, the Confidential and the Confidential Reserve,
• Ramped up speedy to deliver training in the following areas: Spending Chain (Purchase Requisitions, Purchase Orders, Contracting, Invoice Processing), reimbursable (Intra-Agency Sales, Sales Services/Items, Debt Management, Billing and Collections), Plant Maintenance (Creating Orders, Order Lifecycle, Work Centers), Equipment and Assets (Asset Creation, Inventory Depreciation & Capitalization), Financials (USS General Ledger, Cash Balancing, Year/Period End Close, Financial Reporting, Journal Vouchers), Funds Management (Funds Distributions - by Level, Obligations and Commitments), Cost Management - (Cost Centers, Cost Planning), Real Property (Real Estate, Space Management, Functional Locations)
• Worked in a team peers to gain mastery of the system
• Supported the FS Confidential Deployment (post go-live) back log tickets on varies system and end-users issues

Confidential, NJ

SAP Trainer / Data Developer

Responsibilities:

• Developed standards for document management and store process
• Developed data load strategy and load data required for class exercises
• Tested data load, facilitate ITL delivery and participant learning activities
• Used Load Tools to load training data
• Evaluated exercises to and ensured that the participants understood the concepts and functionality of Human Capital Management (HCM) in SAP
• Ensured that the participants understood Recruiting, Personnel Development, Enterprise Compensation Management, Personnel Cost Planning and running Payroll
• Configured OM, PA, BN, TM an PY as part of the ILT
• Delivered ESS/MSS Functional and end-user training
• Maintained training schedule
• Evaluated the training effectiveness and made recommendations for continuous improvement

Confidential, VA

Senior SAP Consultant / Training Lead

Responsibilities:

• Collaborated with other consultant partners and different bureaus SME/PMO/BPM to gather specific requirements to their bureaus specific needs
• Led training effort for Field Training, which included Fleet Management, Account Payable, Charge Card, Real Estate, Labor Adjustment, Assets, General ledger, Requisitions and Good receipts.
• Designed and developed materials for the following modules; BW, SAP FI/CO, Reporting, SD, PP, MM, Fleet Management, etc.
• Delivered BW navigation and Business Explorer (BEx) functionality training, including reporting tool and the architecture
• Led pilot training required to educate management and “show case” the training solution to nationwide bureaus, demonstrating the functionalities required to successfully transact SAP-enabled processes at Go-Live
• Developed Pilot training and “Train the Trainer” sessions
• Developed project team and end user training products using training tools (uPerform, SnapIt, Captivate, Adobe, etc)
• Facilitated SMEs review sessions and modify courses based on SMEs feedback
• Performed QA on any approved materials developed to ensure full compliance with training templates and standards
• Developed data load strategy and load data required for class exercises; SD, FI, MM and Procurement data
• Developed course assessment to measure learning and training