Sap Solution/service Manager Resume
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NJ
EXPERIENCE SUMMARY:
- Over 13+ years of global work experience in Enterprise Resource Planning - SAP SD & LE module.
- Expertize in Analysis, Design & Implementation of Business processes in SAP.
- 7+ years of experience in automotive industry. Diverse experience includes involvement in all aspects of the SAP implementation process from project conception to the complete System Configuration and project closure.
- Having Four End to End implementation and 3 rollout project experience using ASAP, Agile and Scrum methodology.
- Two site specific customized developments to accommodate a special business requirements
- SAP Certified Application professional - Order fulfillment with ERP 6.0 EHP5 and ITIL process certified
- Design Configuration expertise in the areas of Order Management, Shipping, Billing, Pricing, ATP (including GATP), TOR, MRP, Procurement, Inventory, Credit Management, Rebate Processing.
- Hands on experience in providing and developing FIORI APP based on end user requirement in smart technology (Mobile and Tablets).
- Very good knowledge in New SAP S/4 Hana Logistics and new output management using BRF+ function.
- Experience in Variant configuration, MTO order processing and batch management.
- Good Configurator of basic functions including partner determination, output determination, Text determination, account determination, material substitution, and free goods determination.
- Extensive experience in Cross-Module integration of SD with MM, WM, EDI, CS, GTS, APO (GATP), and FICO.
- Expertness in the configuration of O2C (Order to Cash) and worked on P2P (Procure to Pay) process.
- Experience in the configuration of inter & intra company STO/sales & Special 3 rd Party Intercompany cycle.
- Pricing expert in providing solution for the complex scenarios with integration with external system, based on customer requirement have worked on custom development in pricing like price bank, contract & scale pricing.
- Expertise in OTC billing and billing plan..
- Expertise in providing RCA for issues and quick short term fix, before working on longer term solutions.
- Proficient in understanding business process between OEM&IAM with discrete & repetitive materials.
- Worked in EDI development document like 850, 830, 855, 856,861, 846, 940, 945 & 810
- Worked closely with SAP GTS team on Configuring Export /Import Compliance, SPL/Embargo, License Determination, classification, Customs Export, import process, trade Documentation and integration with data service providers for denied party and classifications
- Interface experiences—Matrix, External web Portal, Taxware, Gentran & B2B
- Experience in creating POCs and Demos for special requirements
- Technical proficiency includes debugging user-exits and ABAP codes.
- Skillful in ABAP coding ( RICEFW) able to debug Reports &User Exits, Worked on Queries, ALE/ EDI, IDOC.
- Expert in providing Sales reporting (Sales Summary/Order Management/History) to the top management based on the client requirements using new technology FIORI .
- Expert in creating upload tools like LSMW, SCAT and eCATT for loading the master data into SAP.
- Experience in writing functional specifications, testing scenarios, creating training material, conducting end user training. Experience in unit testing, integration testing and regression testing.
PROFESSIONAL EXPER IENCE:
Confidential, NJ
SAP Solution/Service ManagerResponsibilities:
- Conducted SD & MM Workshops to understand the business requirements.
- Maintenance support includes solving the service request raised by the end user by providing effective solutions for business within the time frame agreed upon in the SLA.
- Designed Intercompany STO, between two plants and subcontracting process to Vendor.
- Project simplified using SAP CRM as front end application by replacing the current ERP system.
- Custom enhancement on the sales order screen to view the delivery tracking information for the end user by navigating to the carrier website.
- Handled complex pricing integration with price bank and sales deal (contract price).
- Managed priority reporting like price bank material price, standing order list and order management.
- Created a custom report “On time To Request (OTTR)” to check whether the customer received the product on time or not (Shipped Date)
- Automatic batch assignment based on product availability and customer priority using custom program.
- Update shipping date for back orders based on the product availability.
- Solved vendor batch issue between 2 SAP systems (Crossroads and FIT)
- Batch expiration date issue while receiving the finished good materials from vendor.
- Latam countries consignment process for STO between S.loc to S.loc for Taxation purpose.
- Analyzing, designing and estimating the new developments or enhancements.
- Preparation of Functional Specifications for various RICEFW’s.
- Identify the area of improvements to reduce cost and manual work and providing the correct solution to their needs.
Confidential, WI
SAP Solution/Service ManagerResponsibilities:
- Implementation of Wabash Business Process ( Confidential Group) in SAP
- Worked with Vehicle Management System (VMS) team to handle sales order and other approval process using activity type.
- Handled Complex pricing structure with variant (VC) pricing and object dependencies.
- Markup pricing only for the parts and not for services.
- Designed MTO, Dropship, Free of Charge, FOC with free of charge & 3rd party process
- Designed Service Order and Repair process with resource related billings and integration with PP and FI for Workcenters and costing.
- Managed master data setup on Warranty checks & Equipment master with measuring points.
- All customer outputs with bar coding.
- Quote Versioning and Order management.
- Worked on customer compliance and warranty process with customer service module.
- Analyzing, designing and estimating the new developments or enhancements.
- Preparation of Functional Specifications. Analyze and drive various Confidential ’s.
- Implemented Intercompany and third party process for Equipment, Trailer and Parts
Confidential, GA
SAP Solution/Service ManagerResponsibilities:
- Preparation of Business Blue Print Documentation.
- Solution provided to handle their complex parking lot lease in SAP SD with contract process.
- Provided simple SAP solution for their manual process and handled complex pricing structure.
- As an SAP SD Lead my primary role is to deliver high quality solutions to clients in response to varying business requirements.
- Created a separate tool to manager their property creations automatically by loading through excel.
- Worked closely with technical team on interfaces with RMS and Portal development.
- Analyzing, designing and estimating the new developments or enhancements.
- Preparation of Functional Specifications. Analyze and drive various Confidential ’s.
- Identify and implement best practices in implementation and support processes through continuous improvement.
Confidential, NJ
SAP Solution/Service ManagerResponsibilities:
- Preparation of SOW and submission of proposal on projects.
- Working on SAP mobile technology FIORI to provide simplest user experience to do their day to day activities in smart device. Developed a custom APP in CS module.
- Analyzing, designing and estimating the new developments or enhancements.
- Implemented the MTO Process with milestone billing for LittelFuse (LF) business requirements.
- Implemented service related billing with/without reference to delivery document.
- Preparation of Functional Specifications. Analyze and drive various Confidential ’s.
- Managing the team and being primary point of contact to the management for the updates at any time.
- Identify and implement best practices in implementation and support processes through continuous improvement.
- Preparation of high-level project plan with timeline, resources required, skills required, project ownership etc.
- Conduct workshops to gather high level and detailed requirements from users. Perform the gap analysis and construct blueprint document.
- Provide roadmap to the client to understand the timeline and dependencies of Project Plan along with estimates.
Confidential, Redmond, WA
SAP Solution/Service Manager
Responsibilities:
- Project focus on Consumer and Enterprise Sales for both MS online and MS Store Sale. Sales to customer from various ways like internal warehouse, DTV and drop ship MTV.
- Implementation of OTC MS Store Online process (GEO expansion)
- Integration to SAP GTS for export shipments, reporting compliance on embargo check, SPL screening (from MKD), legal export & import and creating custom declaration documents.
- Worked with GTS team on determining ECCN code in compliance management and HTS code for Custom Management.
- Implemented a service oriented Partner Integration Platform using Biztalk (B2B) exchanges with our External and Internal Partners.
- Handled complex business process with MFL, CBS & CIS with B2B interface application using the logical ID and tenant ID by maintaining the vendor management table.
- Implemented the Cash on Delivery (COD) process specific to China company code, where the payment will be made while delivering the goods.
- Handled customer’s credit card processing authorization through an interface with CP application.
- Taking care of Confidential Intercompany process and third party scenario for Online Orders and all FRICE requirements.
Confidential, Redmond, WA
SAP Program Manager
Responsibilities:
- Solution to handle the increased volume of traffic during the holiday season for a new Confidential ’s Product Launch in controlling the ATP on all the plants based on the launch date for online orders, retail orders and ESD sale.
- The scope of the project is limited mainly to following Areas: Sourcing, ATP, BOP & Order Management.
- Involved in location substitution based on rule based GATP to derive the shortest delivery date to the customer.
- Creating, activating and monitoring the CIF integration models for transferring the master as well as transaction data to APO and debugging the queues as necessary.
- Complex duplicate PO check validation at sold to & ship to party level during inbound IDOC processing.
- Designed the solution for complex intercompany scenario wherein suppressing the customer invoice and allowing the system to create intercompany invoice.
- Handled complicated pricing process on commission to vendor by positing different cost center (OPEX and COGS account).
- Involved in system design & deliver functional specifications for MS Store GEO expansion in Singapore and New Zealand with complex scenarios.
Confidential, Troy, MI
SAP Functional Lead
Responsibilities:
- Implementation of SAP business process for Confidential (migrating from AS400&JD Edward).
- Collection of requirements, creation of business Blue print, functional design documents
- Handled Caliper Core Process (Parent & Child material combination with pricing on both materials) with warranty return process in 2 yrs time.
- Creation of New Pricing procedure with new Fields to map a Complex Pricing Matrix (using special partner function CU)for an International After Market Business (IAM).
- Created pricing user-exit to apply Minimum order value and drop-ship fee (freight conditions) based on the customer and their order value during the order creation process
Confidential
SAP Functional Lead
Responsibilities:
- Developed a new Order Management tool in SAP for handling demand variations in SA. The tool helps to prevent last minute/frequent demand changes from the customer, thereby ensuring smooth planning and delivery. Achieved by defining a demand freeze window with quantity tolerance.
- A special IDOC approval process was set in position to enable negotiations with end customer on the demand changes and process the changes i.e. Approval based on customer demand or system proposal demand.
- Developed a report to track the demand variations and the results of the approval process
- Worked with technical consultants to develop a user exit in EDI.
- Special credit management process for the 3PP scheduling agreement scenario mentioned above.
- Experienced in setting up JIT schedule lines and monitoring.
- Specially trained in a SAP ACS, which involves 3PP scenario in scheduling agreement with SWISSCO plant.
Confidential
Project Manager & SAP SD Consultant
Responsibilities:
- Preparation & estimation of project plan and schedule
- Planning and presentation of Weekly status review with Honeywell IT Project Manager and COE team
- Time sheets and milestone billing
- Preparation of project metrics and review with process management group and software quality assurance group in NTT Data.
- Project end appraisal for team members & Project closure meeting with stakeholders
- Configured the complete Honeywell CPG OTC process which involves special process like third party, inter- company and external warehouse shipment.
