SUMMARY:

• I have over eighteen years of experience as a goal - oriented, mission-driven SAP Application support and Project/Program manager. I am highly motivated with proven skills in SAP ERP applications/Supply Chain Management/Finance Systems with support and operation in SAP applications. I have gained extensive experience in large SAP systems implementation, administration/development, change management, project management, SAP Security administration, HANA Administration and SAP technical services in a global environment, along with SAP functional support. I have also worked with different professional support organizations, such as, PricewaterhouseCoopers, Accenture, Deloitte and E&Y.
• I have managed direct resources and managed services through Service Level Agreements in remote, offshore and local Information Technology resources including; vendor relationships, cloud and hosting services in the area of SAP Applications with ORACLE and HANA database (e.g. BW, ECC, PI, CRM, SRM, SCM, and OER etc.); SAP BASIS/Development, Solution Manager, SECURITY Administration; database and operating system administration.
• In addition, I have overseen outsourced services, service providers and associated maintenance contracts. I managed datacenters (SAP COE) and Customer Services in the area of Information Technology with multi-national companies. I have hands on experience and supervision of SAP installations and upgrades. I have managed releases, enhancements, technical projects and overall SAP environments.
• I am a highly performing SAP project/release/program manager who understands how to align solutions to overall organizational strategies and goals. I have demonstrated success in planning, streamlining, and implementing organization-wide efforts.
• When it comes to SAP support, SAP project, SAP release/deployment management or driving changes, I know how to get it done and I know how to lead others to accomplish those goals.

PROFESSIONAL EXPERIENCE:

Confidential

SAP Application Support and Project Manager (Scrum Master)

Responsibilities:

• Plan projects related to SAP from initial discovery through to execution.
• Prepare LOEs, Project Charters and Project Plans, maintain Risk Register and mitigate risks etc.
• Delivered projects on milestone based approach.
• Maintain communication with the team, & stakeholders.
• Assist the team in reviewing business process opportunities and other areas in which the company would benefit from project creating and execution.
• Assist in the planning of future technologies, implementations and all projects related to SAP/ERP applications and infrastructure.
• Maintain a close working relationship with the business user community, the IT team and all other relevant parties so as to have the most impact possible on solutions provided.
• Ensures proper project document requirements and deliverables are clearly defined and delivered.
• Conducts project meetings; completes project tracking/analysis reports; reports to management and business owners regarding project progress, issues, and risks.
• Production System Environment Management and applications weekly maintenance/Outage planning
• Manage/coordinate unplanned outage and deployment
• Manage Release plan/Release coordination and the night of the deployments
• Following are the projects that I managed or coordinated in Confidential:
• Quarterly UNIX Security Patch for SAP Landscape
• Monthly Windows Patch for SAP Landscape
• NAS File System migration
• SAP Application Storage Migration
• SAP Application Migration from L2 to L3 Layer
• Data Center Migration from Nexus to Polaris
• SAP HANA Database Upgrade
• SAP HANA Memory and Storage Augmentation
• SAP Application Failover / DR Test
• UNIX Upgrade (AIX 6.x to AIX 7.x)
• Oracle Database Upgrade (Oracle 11.x to Oracle 12.x)
• SAP Application/Support Pack/Kernel Upgrade
• SAP Application Plug-Ins Upgrade
• SAP System Build and System refreshes
• Performed support reviews, helped teams to achieve the KPIs, and to improve SLAs. Performed trend analysis, problem identification, problem management, prepared reports on support statistics, improvement initiatives, trend analysis, etc.
• Attends or coordinates SAP technical representation for coverage in all SAP operational and release management meetings. Ensure successful delivery of the weekly, monthly and quarterly releases from Infrastructure/Basis perspective.
• Help and manage the team to achieve all KPIs for operational activities, maintain agreed SLAs and Quality. Maintain communication with the team, & stakeholders.
• Planning, Coordinate, review, and drive changes.
• Help and Manage to improve internal COE processes for SAP Landscape including environment refreshes, client administration, transport management, other administration etc.
• Help, manage and coordinate monthly releases
• SAP functional support and escalations (ECC, PI, CRM, BW, BOBJ, SRM, SCM, OER, GRC etc.)
• Ensure all policies and procedures are SOX compliance and management of SAP Applications vulnerabilities and security issues

Confidential

SAP BASIS and SAP Infrastructure Project Manager

Responsibilities:

• Manage and mentor SAP technical support associates to fulfill their training for their current assignments and coach them to develop a training plan that will also help them advance in their personal career goals along with their performance review.
• Manage outsourced services, service providers, vendors and associated maintenance contracts and relationships.
• Performed support reviews, helped teams to achieve the KPIs, and to improve SLAs. Performed trend analysis, problem identification, problem management, prepared reports on support statistics, improvement initiatives, trend analysis, etc.
• Performed internal audit and assisted external audit team. Been active member of Change management team in planning changes to production and downtimes related to BASIS.
• Utilize my SAP Technical experience to guide project planning, resource allocation, troubleshooting and resolution of complex SAP technical issues Establish and maintain all SAP system controls, policies and procedures.
• Manage and track the required levels of SAP proactive monitoring and preventative maintenance to include working with IS shared infrastructure team to plan & execute Production Disaster Recovery failover and failback.
• Update & maintain all SAP technical changes and validates their impact, including alignment with IS architecture, Security & other groups within IS.
• Attends or coordinates SAP technical representation for coverage in all SAP operational and release management meetings. Ensure successful delivery of the weekly, monthly and quarterly releases from Infrastructure/Basis perspective.
• Collects and tracks management reports for all SAP technical areas and acts as an escalation point for system related technical issues.
• Provide guidance, advice and technical SME support for new projects, feasibility analysis studies or proofs of concept.
• Work collaboratively, in a direct or partner relationship, with Basis, Security, Development, RUN and Build teams to achieve ERP COE goals and objectives and effectively leverage shared resources.
• Prepare, execute and act as primary interface for the Global ERP Technology Roadmap including infrastructure upgrades, Software upgrades, SAP Support Packs, Kernel Updates and ensure compliance with SOX controls related to the SAP system.
• Manage Global ERP Infrastructure Team in a managed service environment for operations as well as implementation of approved infrastructure related projects.
• Manage and improve internal COE processes for SAP Landscape including environment refreshes, client administration, transport management, other administration etc.
• Responsible for the overall operational accountability by adhering to the SLA’s and productivity with high quality deliverables leading to high Customer satisfaction, and Operational Support.
• Develop and motivate team members & leads in order to establish and maintain a high caliber workforce that is able to meet the challenging performance targets whilst producing high quality work.
• Identified the knowledge / technical gaps of the Team and conduct knowledge sharing sessions.
• Planning, Coordinate, review, and drive changes.
• Manage offshore team and help the team to achieve all KPIs for operational activities, maintain agreed SLAs and Quality.
• Technical Project Management
• Plan projects related to SAP from initial discovery through to execution.
• Prepare LOEs, Project Charters and Project Plans, maintain Risk Register and mitigate risks etc.
• Delivered projects on milestone based approach.
• Maintain communication with the team, & stakeholders
• Assist the team in reviewing business process opportunities and other areas in which the company would benefit from project creating and execution.
• Assist in the planning of future technologies, implementations and all projects related to SAP/ERP.
• Maintain a close working relationship with the business user community, the IT team and all other relevant parties so as to have the most impact possible on solutions provided.
• Ensures proper project document requirements and deliverables are clearly defined and delivered.
• Conducts project meetings; completes project tracking/analysis reports; reports to management and business owners regarding project progress, issues, and risks.

Confidential

Senior Configuration Manager, SAP Development/Change Management

Responsibilities:

• Assist in planning the Release cycles and maintaining release calendar
• Evaluate and manage risks associated with each release
• Work with Product and Development teams to identify changes in each release in order to maintain continuity and integrity in the product
• Communicate all key plans, commitments and changes including requirements, QA, plans, schedule and scope changes
• Manage relationships and coordinate work between different teams across different locations
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Facilitate communication among Application Teams. Act as liaison between Services Areas and Application teams to facilitate and coordinate testing activities related to the validation of infrastructure changes and communication of status.
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.
• Train and assist staff on structure, purpose, and audience of release deliverables. Coordinate discussions among Application Teams/QA Teams for technical execution of software releases.
• Create deployment, run books and implementation plans.
• Create key metrics and identify opportunities to make tactical improvements to the release management process.
• Manage SAP environment for release and other deployments.

Confidential

SAP Technical Manager, SAP Application Support

Responsibilities:

• Manage outsourced services, service providers, vendors and associated maintenance contracts
• Maintains and enforces service level agreements (SLAs)
• Perform project related tasks including managing sap technical projects
• Establish and maintain all SAP system controls, policies and procedures.
• Manage and track the required levels of SAP proactive monitoring and preventative maintenance.
• Reviews and approves all SAP technical changes and validates their impact to the SAP production environment
• Attends or coordinates SAP technical representation for coverage in all SAP operational and release management meetings.
• Collects and tracks management reports for all SAP technical areas
• Manage and mentor SAP support associates
• Provide guidance, advice and recommendations for all aspects of the systems
• Work collaborate with other IT organizations effectively leverage shared resources
• Ensure compliance with SOX controls related to the SAP system
• Involved in supporting the following projects

Confidential, Phoenix, AZ

SAP Customer Manager (SAP Application Infrastructure)

Responsibilities:

• Manage and participate in BASIS Administration/Development
• Develop strategic vision for the SAP infrastructure. Defines the optimal configuration for the SAP environment and identify major areas of improvement to support current and future business requirements.
• Lead, manage, participate and co-ordinate technical projects.
• Responsible for all SAP technical procedure and architecture documentation
• Work closely with customers, vendors, industry consultants, service delivery managers, account managers, company senior management to define service level. Establish and maintain SAP Infrastructure standard and procedures. Also serve as liaison between IT organization and service provider.
• Manage partner relationship with Outsourced Companies and vendors.
• Develops and maintains close customer contacts to ensure that both strategic and tactical actions are fully aligned with customer requirements.
• Responsible for career and performance management of all assigned personnel including: performance assessment, competency assessment, training/development, and compensation actions.
• Ensures that staffing levels are maintained at optimal levels and that all personnel have the full set of skills and competencies to meet current work assignments and are develops staff competencies in preparation for future career positions.
• Ensure all policies and procedures are SOX compliance
• Manage offshore, local and remote Infrastructure Support / SAP BASIS administration (ECC, BW, CRM, SRM, SCM, XI and Portal) and database administration (Oracle, DB2, SQL etc.) on UNIX (AIX, SOLARIS, HP etc.) and WINDOWS platform.

Confidential, Chicago, IL

Lead Technical Specialist, SAP BASIS

Responsibilities:

• Responsible for caring out, enhancing and developing processes and procedures in support of data security and system performance of the SAP environment (ECC, CRM, BW, SRM, SCM, XI etc.), including network, database and app server performance.
• Lead & Manage, participate, co-ordinate SAP technical projects, implementations and everyday BASIS administration including production support. Work and manage outsourced team in India.
• Collaborate with customers, vendors, industry consultants and company senior management to define service level.
• Develop and manage project scope, budget and schedules in accordance with approved plans.
• Responsible for recruiting, developing, mentoring, terminating SAP Infrastructure associates and conduct reviews of Infrastructure associates.
• Prepare status reports and reports all deviations to senior management
• Work with partners like SAP to resolve performance and other technical issues.
• Provide guidance, advice and recommendations for all aspects of the systems and help with defining policy and procedures of SAP infrastructure.