EXPERIENCE SUMMARY:

• Highly experienced in complex SAP systems and solutions including initial installation, maintenance and update installations.
• Experienced Project Manager overseeing scope, project schedules, critical path analysis, budget and resource management, risk assessment, and project communications for complex projects under demanding time and budget constraints
• Directly managed and mentored IT support staff developing teams recognized for top level performance by Executive management.
• Managed small and large teams of FTEs, and contactors located on - shore and off-shore
• Provided Vendor Management - RFP, Hire & Release, Negotiate, Monitor and Calculate SLAs
• Worked with business process owners developing specifications for system related enhancements, modifications and strategic business solutions
• Developed and enforced best practices for all internal and outsourced applications and systems
• Recognized for developing strong positive relationships with internal and external customers. Brought in to successfully turnaround departments / clients with strained relationships
• Strong communications and presentation skills
• 10+ years of experience installing and servicing ERP systems
• 20+ years of personnel management including team forming, building and dissolution
• Experienced in SAP implementation, maintenance and upgrades
• Experience managing and working in a global outsourced service environment
• Highly developed written and verbal communication skills
• Project management experience including cross-functional and technical projects
• Knowledge and implementation of best practices, concepts, procedures and solutions
• SAP TechEd, Oracle, MS SQL Server, Max DB, DB2
• AIX, Wintel, Sun Solaris & HP UNIX, Confidential MVS, MS Office, MS Project, AIX
• SAP Business Connector, (PI, XI) SAP Connect
• SAP Bolt-ons including HP Output Manager (Dazel), Vertex, BSI Tax Factory, Control M
• Member of Northwest ASUG and numerous SAP related “news groups”
• Experience ranging from personal computers through main frames.
• Design and conduct training programs for technical and business staff.
• Design and implement systems to fulfill technical and regulatory requirements.
• Project Manager or team leader on long-term / large-scale project teams. PM training from University of Oregon, Confidential and PacifiCorp
• Developed and / or implemented vendor and in-house systems.
• Managed SAP Basis, ABAP, Security, DBA’s, Unix Administrators, Testing and Change Management.
• Managed relationships and provide services between I/T and their vendors and internal and external clients.

EXPERIENCE:

Confidential

Service Delivery Manager / Trio Lead

Responsibilities:

• Dedicated to, and focused on, large critical accounts;
• Work with customer to develop strategic direction.
• Coordinate all Confidential activities and services;
• Conduct twice weekly customer tactical status meetings;
• Ensure delivery and track priorities, timeliness and quality of services.

Confidential, Iowa

Team Lead SAP Basis

Responsibilities:

• Implemented Confidential Global Delivery Foundation (Lean/Six Sigma) for MSD Team
• Lead 2 large diverse teams in the support of numerous external and internal domestic & global clients
• Provided support services on varied Enterprise systems for ECC, R/3, CRM, SRM, Portal and Solution Manager w/BI (Java & ABAP stacks)
• Developed and implemented process improvement measures for service ticket handling, improving response times and client satisfaction

Confidential, Beaverton, Oregon

President and CEO

Responsibilities:

• Internet reseller specializing in Geological items and Mason Bees and their associated equipment.
• SAP / IT Consulting - from routine monitoring and maintenance to new installations

Confidential, Beaverton, Oregon

Manager, SAP Application Engineering

Responsibilities:

• Managed, planned, resourced, hired & lead Confidential ’s Competitive Advantage Confidential (CAN) Team.
• A team of SAP ABAP Developers, which developed & maintained all specialized R/3 programming for Confidential ’s global implementation.
• Managed large team of FTEs located in Beaverton, On-Shore and Off-Shore Contractors.
• Upgraded SAP R/3 4.6C to ECC 6.03 w/AFS
• Planned, sourced and delivered major corporate projects

Confidential, Portland, Oregon

IT Manager, Supervisor & Ld/Sr Admin

Responsibilities:

• Managed and lead the SAP Basis, Security, ABAP, DBA’s & UNIX Administrators. These teams installed and maintained all aspects of the Open Systems environment.
• Installed and maintained over 70 test & mission critical production systems located in PDX and SLC.
• Installed and maintained SAP R/3, ePortal (w/ ITS & ESS), BW and xAPPs (Netweaver) on WAS (Java & ABAP) Upgrade of SAP R/3 4.0B to 4.7.
• Created, Documented and Implemented SOX compliant Policies and Procedures. Successfully passing numerous internal and external audits.
• Negotiated, Monitored and Calculated SLAs via Solution Manger, HP OpenView, BMC Patrol, Foglight and custom scripts. Install and maintain various 3rd party products and manage the vendor relationships.
• Backups and Remote Disaster Recovery Strategy & Periodic cross-application recovery tests and system refreshes.
• Monitored and Supported all aspects of Production Operations for the Open Systems

Confidential, Portland, Oregon

IT Account Manager

Responsibilities:

• Managed the relationship between I/T department and internal clients. Specific clients included Executives, I/T, Engineering (including Environmental Sciences) and Finance departments.
• Held monthly meetings with each department’s representatives.
• Created status / progress reports on current and proposed projects, maintenance and enhancements.
• Acted as Liaison and provided I/T alignment between departments. Negotiated / mediated as required.
• Represented, promoted and implemented I/T initiatives with clients, including:
• Implement purchases of computer hardware and software for the entire corporation through I/T.
• Planned obsolesce / life cycle of hardware and software.
• Consolidation and centralization of I/T staff and support services into I/T department.
• Process to remotely distribute and install software from I/T.
• Software to remotely inventory all PC related hardware and software.