SUMMARY:

Aspiring to be a successful leader and contribute to the Brand and Business profitability of a renowned organization by providing unsurpassed service to internal and external customers

CORE COMPETENCIES:

ERP/SAP Project/Vendor Management Team Management Client Interaction

PROFESSIONAL EXPERIENCE:

Confidential

SAP Consultant

Responsibilities:

• Responsible for define Enterprise Structure in Comany code & Customers Master Data.
• Assigning company code to relevant sales management area and sales organisation.
• SD Process is (Sales Order>>Delivery>>Invoice, with credit Memo, Debit Memo, Cancellation Documents.
• Work closely with SAP SD Project Team
• Pricing determination,Freight Updation, Tax discount,etc
• PS Scope is Project Structure (WBS>>Networks>>Activities, Milestones), Cost planning, Budgeting,Activity confirmation, Status management etc.
• Working area for SD is OTC Cycle.
• Project Based Industry, so Rolled - Out so many New Projects with Different-different Domain working on Onsite & Offsite, as by project Requirement.
• Resolving Day to Day End users Issues
• Determination of Pricing Procedure,Condition types (PR00,KA00,RA00,HD00,SKTO....) also create purchase order(PO),purchase Requisition(PR) & Service PO/MIGO for the same
• Procure to Pay (P2P)
• Tcodes: ME51N,ME54N,ME21N,ME22N,ME29N,ML81N,MIGO,MB90,MM60,MB52,MM01,MB21,MMBE
• Uploaded all types of budget viz. Income,Expense,Liabilities,Assets & Capital(Schemes of central Govt & State Govt funds)
• Creating Budget/Cost Center/Fund Center/Functional area for defining company code.
• Managed balanced sheet reports of all heads of accounts.
• Creating all vendors in system and online vendor payment through SAP.
• Tcodes:FMBBC,FMEDDW,FMRP RW BUDCON,FB01,FB02,FB03,FBL1N,FBL5N,FBL3N,MIRO,F110,XK01,XK03,KS01, F-02, FB60, FS00, FM FUNCTION, FMSA, FMSC
• Worked as Zonal Sales Co-Ordination (MP, UP, CG & MH) and Team Consultant.
• Also working with SAP S&D Team in Customer Master Creation (Using T-Code XD01, XD02, and XD03) for a new SAP Project being implemented.
• Working also on SAP MM(MB51,MB52,MMBE,MM01,MM60), Inventory & Stock Report.
• Responsible for handling sales officer’s and Sr. Sales officers of 4 states.
• Create STR from Plants (PW, KW, BW, LW & SW) to Depot for Board & CBS material.
• Creating sales Order for overseas.
• Monitoring for Freight Updation from all plant to depot and all destinations of MP,CG & UP and manage Logistics system.
• Tracking of Stock of Material in all Five Depots in central zone.
• Tracking of Stock of Material in all Five Depots.
• Monitoring three Plants, Kymore works, Roorkee Works and Nasik Plants for Supply Chain.
• Training all Depot Incharges in the complete end to end process - starting from “Creation of Inquiry to Invoicing, PGI and Finally Dispatch”.
• Project creation >> WBS Creation >> define Fund Management >> Estimation >> Documentation >>
• Approval for TS/AS/FS >> Release Strategy >> Tender Pricing updation >> Contract Creation >>
• Work Order >> MB Filling >> Billing >> Payment Process to Vendor.
• Vendor Management

Confidential

Sr. Practitioner CRM Operations (Assistant Manager)

Responsibilities:

• Responsible for Team management of 25 people(Strategy Management)
• Mentoring New Hire Trainees joining the Team during their Ramp up.
• Handling all Customer escalations for the team, including check on In-appropriates and handling critical customers.
• Giving updates to the team and filling up of knowledge gaps among team members by conducting sessions on a regular basis.
• A back up for the SME and Quality Lead for all activities across team as & when required.
• Providing Floor Support and assignment of files among team members and ensuring correct validation is done.
• Responsible for Revenue Cycle Management (RCM) for Confidential .
• All the New Hire Trainees mentored by me turned out to be Achievers in subsequent months.
• Received Confidential award for best Specialist many times.
• High Dollar Certification from Customer for maintaining 100 % quality on all parameters on consistent basis.
• Conceptualized a process of Low Strata Audits for the Team, which resulted in significant improvement in Quality scores of the Team.

Confidential

Customer service Associate

Responsibilities:

• To handle customer’s query for Bharti-Airtel providers
• Selling the Airtel Prepaid & Postpaid SIM and activation.
• Monitoring Outbound calls for taking feedbacks and also provide resolution.
• Sending requests for additional information as when required.
• Interaction with Client for escalated calls.

Confidential

Sales Executive

Responsibilities:

• Extensive high-technology and telecommunications industry experience
• Strong proficiency with voice data and ISP telecommunications
• Excellent grasp of business case and financial analysis sales management and time management
• Exceptional skills in maintaining daily on-site customer appointments
• High interpersonal and account management abilities
• Designed and implemented strategies to cross-sell and up-sell services to existing customer base.
• Prepared and compiled sales proposal documents on a regular basis.
• Responded to and resolved all account disputes.
• Maintained and updated sales activity records in tracking system.