SUMMARY:

• Successfully delivered training programs for 4 SAP ECC 6.0 implementations in Public Sector, smaller SAP implementations, and ArcGIS work order system integration in the Utility Industry
• 10+ years of technology training program experience in multiple roles
• 10+ years of ERP/SAP experience in multiple modules including TM, ESS,MSS, PA, OM, PY, BN, AA, PS, MM, SRM, GM, CO, FI, FM, GM modules and BPC, BOBJ Web - based tools
• 10+ years of Ancile uPerform experience as an author and administrator
• Quick study with ability to easily grasp new ideas, concepts, methods and technologies
• Excellent interpersonal communication, leadership, and customer service skills
• Thrives in both independent and collaborative work environments

RELEVANT EXPERIENCE:

Confidential, AK

Trainer/Developer

Responsibilities:

• Designed curriculum and exercises for 3 days of uPerform training
• Created uPerform User Guide based on training topics with Performance Guide
• Crafted strategy for training environment prep with tips on data creation and prerequisite requirements for master data
• Discussed possible business scenarios and future use of uPerform at the Municipality of Anchorage

Confidential, AK

Training Developer

Responsibilities:

• Re-designed curriculum and worked with Business Process Owners on re-scoped courses and content
• Revised document standards, tracking tools, and uPerform templates
• Assisted with data load for training master and delivery clients, assisted with troubleshooting issues
• Conducted Train-the-Trainer sessions for Project Systems, Financial Concepts, Funds Management, and Asset Management and facilitated follow-up sessions

Confidential, Houston, TX

Training Lead

Responsibilities:

• Successfully implemented a training program as the training lead, trainer, and developer for the following courses: General Navigation, SAP Financial Concepts, Grants, Funds Management and reporting, Financial Accounting, Controlling, and Treasury courses
• Designed effective and dynamic participant guides and job aids for end user training for classroom presentation
• Administered content creation and trained project users on uPerform software: reported issues to Ancile for resolution; managed glossary and publishing on internal website; and edited work instructions based on Metro functional owner feedback
• Gathered business process requirements from customer and assisted in drafting business process flows for all financial and SRM process areas
• Trained Metro change management staff on uPerform, role mapping, and assisted with end user training logistics

Confidential, Los Angeles, CA

Change Management Lead

Responsibilities:

• Initiated audience analysis and drafted the Security Design Matrix, helping to identify 300 users for central planning activities and reporting
• Created overall “User Enablement Plan” with communications and training strategies
• Developed training trackers, surveys for “Show & Tell” sessions, newsletters, and training materials that included the BPC User Manual, Exercise guides, and job aids
• Collected feedback from Show & Tell surveys and analyzed results
• Assessed overall change strategy in Change Management Lessons Learned document and outlined future change recommendations as solutions to change management challenges

Confidential, AK

Training Lead

Responsibilities:

• Directed development, delivery, and assessment of training materials and activities performed by training team members
• Crafted training program including course catalog, document standards, tracking tools, assessments, templates, simulations, quick reference guides, and job aids
• Established training client landscape; prepped workflow; loaded exercise data; assisted team members with troubleshooting problems; and maintained overall strategy with Basis, Security, and Technical team assistance
• Assisted in creation of Super User training program and support model; delivered BPP for super user review and feedback;
• Facilitated business process reviews and redesign; documented major business changes impacted by system implementation

Confidential, San Diego, CA

Training Lead

Responsibilities:

• Initiated role-based, end-user manuals for multiple roles, personally delivering training for over 250 participants.
• Created content for CityWorks Server (desktop) and Azteca infraMAP (mobile) with FERC regulatory and Environmental Standards Act compliance considerations
• Developed training tracker, templates, standards, surveys, and materials that include PowerPoint presentations, work instructions, job aids, quick reference guides, exercises, and eLearning course for use in MOODLE
• Delivered “Map Roll-Out for Field Workers” course as an introductory pilot describing basic functions of Mobile Data Terminal (MDT) and mobile application infraMAP
• Collected evaluation data on knowledge retention and use of systems, capturing and troubleshooting hardware and application issues

Confidential, City of Portland, OR

Training Analyst/Training Officer

Responsibilities:

• Assisted in the facilitation, blue printing, and decision-making of Time Management configuration redesign
• Developed and delivered curriculum courses for internal eLearning customers for Time Management Approvals, Payroll, Organization Management, and Personnel Administration
• Conducted SAP HCM ESS-MSS, PA-OM, PY, Time Management User Acceptance Testing (UAT), and tested SAP HR End-To-End Processes
• Assisted in the training deployment for the BOBJ Webi Reporting roll-out

Confidential, City of San Diego, CA

SAP Trainer

Responsibilities:

• Developed training materials for HCM courses that include Accounting Cost Objects for Time Entry; Time Entry and Approvals (ESS/MSS); MSS Fire Approval; Police Stand-by Administration; OM Display; Mileage and Tuition; Benefits Open Enrollment
• Drafted various job aids including daily checklists; report crosswalks; quick reference guides on Time Management reporting and variant creation
• Supported Functional team members with training systems issues
• Created and built end-user exercise data in training clients using various methods, identifying system errors, missing data, and behavior inconsistencies
• Tested and validated HCM user roles for go-live, identifying, troubleshooting, and reporting issues to the project Security team

Confidential, City of Portland, OR

Training Analyst

Responsibilities:

• Delivered Train-the-Trainer and end-user training for multiple courses in OM, PA, PY, ESS, AA, GL, CO, and FM modules, personally delivering training for over 1000 participants
• Designed, drafted, and edited training materials that include course presentations, work instructions, business process procedures, job aids, quick reference guides, exercises, and eLearning courses for FA, GL, CO, FM, GM, AP, AR, MM, TM, OM, PA, PY, and ESS
• Assisted PMO with drafting on-going support strategy: identifying training gaps; SAP training client landscape, uPerform system upgrades; and training tool enhancements
• Supported various bureaus with HCM reports training and workshops
• Provided additional Time Management training to city-wide timekeepers to ensure time entry deadlines were met