Team Leader/Manager and SD Analyst Resume

SUMMARY:

Seeking contractual opportunity in Southern California near San Diego or Los Angeles.
Ms. Forberg has many years of experience interfacing with clients implementing SAP and is an SD module expert now providing remote support to clients throughout the world. Beginning as a consultant for Confidential in 1995 with 10 weeks of intensive internal training, she specialized in the SD module: providing expertise on full - cycle implementations, spot consulting, and instructing in Confidential Training Centers. As an SAP Confidential consultant, she has found a niche in Remote Helpdesk Support to solve the most difficult issues and retains clients by communicating effectively and timely. She has assisted customers in the pre- and post-go-live phases: defining business processes, performing, documenting, and testing system configuration, writing and executing test-scripts, working with programmers to design interfaces, and training core team members and users in the SAP Logistics modules (SD, MM, WM). Ms. Forberg’s company, Confidential, was also a preferred vendor for Confidential and she traveled throughout the country teaching the full-spectrum of SD classes to SAP employees and customers. She has both taught and implemented the complete SD module from sales-shipping-transportation-billing, credit management, pricing, LIS, authorizations and data dictionary. ASAP Certified.

PROFESSIONAL EXPERIENCE:

Confidential

Team Leader/Manager and SD Analyst

SD Lead Analyst

Confidential

SD Lead on Global Remote Helpdesk for $4 Billion Multinational Corporation.
Initially brought on to reduce the SD ticket load, after 100 days was asked to lead the SD team of 4-5 global analysts as well as resolve SD issues.
Assisted in hiring and training of two new internal employees to assume the role of internal SD support
Worked closely with ABAP developers on user exits and custom reports
Interfaced daily with users in London, Portugal, Norway, Canada, Mexico and US locations to resolve complex SD SAP issues in Sales, Deliveries, Shipments, Billing, and Reporting.

INDEPENDENT

SAP SD CONSULTANT

SD Consulting for FirstCall Consulting, Inc.
Assisted Sage Software (Peachtree Accounting) with support for a multi-phased SAP implementation. Resolved issues for the Master Data Support Team in SAP CRM/iBase and ECC environments. Worked side-by-side with the customer on pricing issues and material master issues related to BOMs and KMATs (Variant Configuration).
Providing SD remote support for company performing upgrade to ECC 6.0. Critical configuration areas of this system are complex batch management and packing.

Confidential

SAP SD CONSULTANT

Responsible for Information Systems, Marketing, and Accounting for Delphi Due Diligence

SENIOR SAP SD CONSULTANT

Confidential

Clients: Georgia Pacific, Confidential, Novartis Crop Protection (now Syngenta), Mitsubishi Consumer Electronics of America, UCB, and Service Resources, Inc.
Responsible for providing direction in the implementation of R/3 software in the Sales & Distribution module: defining and refining business processes, mapping processes to R/3 business models, analysis of integration points, configuration, documentation, validation, integration testing, problem resolution, final sign-off, user training and support.
Provided customers with configuration expertise in organizational structure, master data, order processing, pricing, shipping, transportation, billing, logistics information system, credit management, variant configurator, purchasing, and inventory management.
Knowledge of Materials Management, Warehouse Management, Financial Accounting, and Authorizations.
Provided user support in SD, MM, Waste Management, and FI modules.
Instructed SAP training courses at SAP Training Centers and customer sites. Conducted internal SAP training classes as well as customer courses. Taught every SD in the curriculum, including LIS/SIS, as well as authorizations and data dictionary.

Confidential

SD APPLICATIONS CONSULTANT

Clients: Ciba Chemicals, Novartis Crop Protection (now Syngenta), Colgate-Palmolive, GE Fanuc, International Paper, Coca-Cola Company, Hills Pet, Schering-Plough
Responsible for successful implementation of R/3 software in the Sales & Distribution module. Projects included long-term, cradle-to-grave assignments, as well as expert spot consulting for many SAP customers.
Taught SD courses at SAP Training Centers and customer sites.
Created functional and technical specifications for interfaces and ABAP/4 programs.