SAP Consultant Resume

OBJECTIVE:

Functional position on a SAP implementation with focus on Order Management process.

SUMMARY:

Worked for a federal client in Atlanta supporting SAP ECC implementation.
ECC implementation with Confidential as part of the OTC team during the European and Brazil rollouts.
Business Process Lead Senior on a SAP CRM 5.0/ECC North America implementation with Sage leading to a successful go live and three rollouts in the Order to Cash CRM pillar.
Trained end users, good communication and team skills.
Experienced in Marketing, Sales and Retail Management.

PROFESSIONAL EXPERIENCE:

SAP Consultant

Confidential

Monitored Inventory to support all downstream planning via managing EDI failures and resolutions.
Supported the Distributor for annual inventories and daily operational inventory issues.
Operational support to the clients on issues, defects and enhancements.

OTC Business Analyst - SAP

Confidential

Managed production defects from process side, supporting enhancements and optimization opportunities. Assisted in HPQC based monthly regression testing for sites those are live.
As part of the European EPC model roll out in 2012, supported OTC activities and was assigned to the Germany office for go live support.
Supported the SAP CRM On-Demand implementation. This was a iPad based app to support the field reps.

Business Analyst

Confidential

Assigned to the OTSC Order and Trade Settlement to Cash team and supported activities prior to rollout in September 2011.
Process focus was Contracts, Order Management, Billing and Customer Rebates via Visitex.
Managed UAT support and rolled to Hypercare activities post release.

SAP CRM Business Process Lead Senior

Confidential

Managed following processes within the Order to Cash team: Returns and Credits, Service Plan Auto-renewal, customer facing Forms and Product Registration.
Conducted detailed analysis with Subject Matter Experts and end users as part of Business Performance Group to gather requirements, process flows, analyze fit-gaps and documented work around solutions as needed.
Collaborated with on-site and off shore technical resources to resolve critical business issues, updated functional specs as needed and executed unit testing.
Compiled Security Roles, managed roles testing and worked with TI team to redesign the composite roles process.
Extensively involved in new test script documentation and execution of those test cases during numerous test cycles. Utilized HP QC tool to manage test cases and defects.
Managed customer facing forms including updates and additions based on business requirements.
Well versed with CRM operational and customized reporting.
Knowledgeable in BI as part of testing and reporting.
Collaborated with Service Teams to manage Production Remedy issues.
Working knowledge of other functional pillars: Market to Sale, Supply Chain and Finance.
Received team recognition for working across pillars.
Trained in basic SAP CRM and ECC configuration.

Environment: SAP CRM 5.0, ECC 6.0 and BI