SUMMARY:

• 5+ years of SAP AFS SD experience.
• Knowledge on order to cash (OTC) processes.
• Worked for Global organization, off - shore teams and clients.
• Involved in integration of SAP SD with FI modules.
• Experienced in configuration / customization of order to cash management.
• Worked on documentation and specification preparation for configuration and development requirements.
• Proficient in customizing different Sales Orders such as Standard sales order, Rush sales order, Cash sales order.
• Trained in S/4 HANA Simple Logistic module to support business advancement.
• Experience in writing Functional specifications and performing Unit /Integration and UAT testing while working with users.
• Worked on providing L3 / L4 support, troubleshooting and resolving problems and service tickets.
• Experience with approval process of Functional Specifications into DOCUMENTUM.
• Effective team player with excellent work/time management skills and cross functional awareness.

TECHNICAL SKILLS:

ERP: SAP R/3 ECC 6.0

Office tools: MS Words, Excel, PowerPoint

Module: SD, BI

Integration: MM, FI, BW, BI

External Tool: Workfront, Zendesk, XPO, HP ALM, DOCUMENTUM, Remedy

PROFESSIONAL EXPERIENCE:

Confidential, Dearborn, MI

SAP SD Functional Analyst

Responsibilities:

• Responsible for the ongoing production support activities, implemented new business requirements, designed functional and technical requirement specifications.
• Worked on day to day Level 3 and Level 4 production support issues and solved support tickets.
• Worked on IDOCS issues, by fixing IDOC errors and re-processing them.
• Maintained customer account groups, partner types, access sequences and procedures.
• Defined and assigned pricing procedure using condition types and condition records.
• Modified several other reports and layouts depending on the new business requirements and generated documentation for these modifications.
• Mentored ABAPERS to complete the assigned tasks by explaining them the process, purpose and the task.
• Provided 24 hour on-call support.

Confidential, Buffalo, NY

SAP SD Analyst

Responsibilities:

• Worked on day to day Level 2 & 3 production support issues related to SAP SD, AFS.
• Arranged meetings with key subject matter experts to resolve issues around the business processes.
• Worked on SD Documents types, Partner functions, Pricing procedure, Billing documents types, and Account determination.
• Involved in different Business Processes, like Standard Order, Third Party Order, and Rush Order.
• Worked with off-shore ABAP team for changes and modifications to reports and print forms issues.
• Worked with HP ALM Tool in creating Test Run, creating Defects, and re-running failed tests.
• Performed Unit testing, System testing, Integration testing & Production testing.
• Involved in Post Go Live Support.

Confidential

SAP SD Analyst

Responsibilities:

• Involved in resolving day to day issues.
• Arranged meetings with business process owners and departmental heads to identify the business requirement .
• Analyzed existing business processes and suggested fixes.
• Developed functional specification for all the developments and reports requirements.
• Configured and setup new Condition types for Pricing and Text Determination.
• Define new condition types and assign them to the existing Pricing Procedure.
• Configuration of Inter-company sales transaction, stock transfer, Return Orders and billing.
• Involved in Cross Functionality of SD with FI.
• Resolved tickets on time and maintained good reputation with users.
• Worked with ABAP team for changes and modifications to reports and forms.

BI Report Analyst

• Designed & Developed new Web Intelligence reports against existing Confidential Universes.
• Created “Test Runs”, “Defects” using HP ALM in GxP & non-GxP environments.
• Working with OLAP queries, Crystal Reports, and Web Intelligence reports.
• Maintained list of all the activities, and resolved Remedy tickets to maintained SLA.

Confidential

SAP BI Analyst (Consultant)

Responsibilities:

• Lead the Business Objects Migration project to migrate from Business Objects 3.1 to BO 4.0.
• Worked closely with business users to understand their requirements and enhance system for better use.
• Import Wizard and Upgrade Management Tools (with BIAR file methodology) were used based on the Business Objects versions along with Lift Cycle Management tool while moving reports and Universes within same environment.
• Designed & Developed new Web Intelligence reports against existing universes.
• Worked in Crystal Reports for creating simple and complex reports including sub-reports, parameter based reports, graphical reports, and analysis reports.
• Performed UAT by creating Test scripts, and testing of all reports and universes after migration.

Confidential

SAP BI Analyst (Consultant)

Responsibilities:

• Designed and developed reports using Crystal Reports.
• Worked with other users and the project manager to gather requirements.
• Designed and developed cross tab reports, reports with sub-reports.
• Wrote several SQL queries to accomplish the task.
• Created Crystal Reports using Crystal Reports formulas, Grouping, Parameters, Selection criteria.
• Extensively worked along with the business users and provided report analysis and design.

Confidential

SAP BI Analyst

Responsibilities:

• Worked on multiple Ministry of Health Ontario’s projects like DART, ERNI, ESAS.
• Interacted with Business users to understand the mapping, report requirements and translate these requirements to technical specifications for reports development.
• Troubleshoot Business Objects Webi and other reports for internal departments and suggest fixes.
• Resolved and redirected tickets to maintain SLA.