SUMMARY:

• Industrious, proactive & result - oriented professional, with 13+ years of performance-driven experience as System Analyst/Project Manager with solid understanding of Business Requirement gathering, Business Process flow, Business Process Modelling, Data Analysis, Data Mapping, Business Analysis and Application development.
• Experienced SAP Professional with 11years experience in SAP CRM/SD with additional cross-functional experience in, Material Management (MM), Production Planning (PP) & Warehouse Management (WM)
• Experience in Project Preparation, Requirements Gathering and Analysis, Business Blueprint, Realization/Configuration, Production Support, End-User Documentation and Training.
• Strong working knowledge and expertise in ASAP methodology, Solution Manager, SAP Best practices and mapping of business processes and Business Blueprint Preparation.
• Extensive knowledge and experience in areas of different industry specific Order - To-Cash Cycles, Pricing (Standard), Inter-Company and its interface with A/R and A/P, Contracts, Availability Check (ATP), Shipping, Transportation, Partner Determination, Text Determination.
• Proficiency with the Billing Procedures-Invoices, Credit Memo, Debit Memo, Individual and Collective Billing, and inter-company billing.
• Experience in CRM Base Configuration including setting up number ranges, Business Partners and Role Configuration, Relationships, Organizational Mgmt, Product master, Transaction Processing, Partner Processing, Actions, Billing, Pricing with IPC.
• Extensively worked on EDI IDOC (inbound, outbound, mapping with third party logistics service providers’ WM system, message type, IDoc monitoring, posting)/ ALE (distribution model maintenance, logical system, ports, partner profiles set up).
• Possesses strong cross-functional integration experience of SD with MM and FI.
• Good knowledge of ABAP in deriving specifications and creating technical requirements for the business process
• Experience working as QA Analyst writing test scripts, test data creation and detailed unit and functional test documents for Warehouse Management Scenarios.
• Experience in JAD sessions, developing functional and technical design documents including business process flows, mapping documents and Design Specifications.
• Strong team player and very good in interacting with Business users.
• Experienced in Waterfall, Agile-Scrum methodologies used for software development.
• Expertise in Logistics Execution (LE) functionalities like Outbound Delivery, Processing, Picking, Packing and Post Goods Issues.

SKILL:

ERP: Sap R/3 Versions 4.6C, 4.7, ECC 6.0, SAP CRM 4.0, 6.0, 7.0, S/4 HANA

SAP Expertise: SAP SD, PP, MM, WM Modules, SAP CRM, BI/BW

Languages: ABAP, JAVA

Tools: LSMW, MSOffice, Quality Center, Test Director, Clear QuestRemedy, SAP TAO, JIRA, Service Now

WORK EXPERIENCE:

Confidential, Indianapolis

S/4 HANA OTC Consultant

Responsibilities:

• Worked as a key member of OTC team for SD configuration, studied and analyzed different business processes in the current business environment.
• Work with cross-functional group to determine best system design and implementation strategy
• Worked on configuration of EDI IDOC interfaces for inbound Sales Orders, ASN, Order status, Order Acknowledgements, Invoice Notifications.
• Actively involved in resolving the reported bugs within timelines by coordinating/interacting closely with development team.
• Worked on material exclusion using condition technique, access sequence, condition records.
• Configured output determination for order acknowledgment, Order Status, Shipping Notification, Invoice Notification.

Environment: S/4 HANA

Confidential, Columbus IN

Business Analyst/Project Manager

Responsibilities:

• Worked as a liaison between Business and IT in implementation of global process design in the Order to Cash Process.
• Documented business requirements, delivering impact assessments and risk mitigation
• Create workflow diagrams, processes flows and procedure models
• Development of project plans with timeline and milestones/deliverables to ensure projects are managed to completion within targeted deadlines.
• Effectively communicated status updates, recommendations and escalations to management.
• Monitor the day-to-day Order to Cash activities, including but not limited to pricing master, customer master, collections, cash application and AR reporting, ensuring they meet process standards and policy.
• Proactively identifying and managing resolution of production issues

Confidential, Lexington, KY

SAP Business Analyst

Responsibilities:

• Involved in collecting high level business requirements and reviewed the User requirements.
• Mapping the existing process to the new BRIM Solution- End-to-end cross-industry solution that includes SAP Sales Order and Management, SAP Convergent Charging, SAP Convergent Invoicing and SAP Customer Relationship Management
• Gather, analyze, document and Configure EDI settings for the 3PL system interface
• Responsible for coordination and documenting the various Go-Live Activities.
• Successfully managed the constantly emerging changes via proper Change Control Management Activities.
• Worked on Rebates including Rebate Agreement Type, Condition Type Group, Condition Types, Access Sequence, Condition Tables, Account Determination, and Condition Records.
• Created Pricing Procedure with different Discounts/ Surcharges/ Rebates using Condition Tables, Condition Types, Access Sequence and Pricing Procedure determination. Configured Condition Exclusion groups.
• Customized consignment sale documents

Environment: ECC 6.0. SAP CC, SAP CI, SAP CRM 7.0

Confidential, Raleigh, NC

SAP OTC Consultant

Responsibilities:

• Conducted workshops & sessions with SMEs and business analysts to gather & document requirements and understand existing & to be business processes.
• Created RICEFW object list with OTC gaps where SAP standard solution wasn’t available
• Created detailed functional specification documents (FSD’s) for assigned RICEFW object and managed the approval process.
• Conducted functional testing of all development objects and integration testing of complete solution
• Assist developers in narrowing down the defects to root cause for fix, subsequent development & testing
• Responsible for go-live activities and post production support.
• Configured the shipment types, shipment cost documents
• Defined routes and route determination, transportation planning points, shipping points, pricing procedures for shipping cost documents, transportation groups.
• Worked on Third-Party order processing and Stock Transfer Orders.

Environment: ECC 6.0, SAP CRM 7.0

Confidential, Houston, TX

SAP WM QA Analyst

Responsibilities:

• Developed unit / integration test scripts working with functional, integration and technical teams specifying Inbound/Outbound Management & Inventory Management test scenarios.
• Developed detailed user acceptance test scripts for the Warehouse Management system working with site representatives.
• Developed detailed performance test scripts in the selected toolset working with infrastructure, functional and integration teams.
• Followed global testing methodology to record results and assign issues to appropriate owners.
• Executed test scripts for all phases of testing and update various dashboards with results and updates.
• Executed multiple runs of performance test with Test Lead and made infrastructure or development recommendations based on test results

Environment: ECC 6.0

Confidential, Minneapolis, MN

SAP SD Consultant

Responsibilities:

• Worked on Order-To-Cash (OTC) scenario
• Configured Pricing Procedures, condition tables, condition types, access sequences, and created condition records for automatic pricing during sales order processing
• Interaction with ABAP developers in creating outputs for invoices through smart forms.
• Worked on customer master conversion. Analyzed legacy customer records to map properly to SAP system and successfully migrated customer master records using LSMW.

Environment: ECC 6.0

Confidential, Seattle, WA

SAP SD/CRM Consultant

• Involved in Providing 24X7 Production Support for the SAP CRM/SD module
• Daily monitoring and troubleshooting of the Order Management Issues
• Provided daily maintenance support for the interface between R/3 and CRM
• Testing and documenting the break fixes before the move to Production Environment

Environment: SAP CRM 4.0, SAP R/3 4.7, SQL Server

Confidential, StPaul, MN

SAP OTC Consultant

Responsibilities:

• Participated in AS-IS analysis meetings during blue printing phase of project
• Studied and evaluated the client’s business processes and gathered the client’s requirements
• Design and Configuration of the Organizational objects, Sales Organization, Distribution Channel and Divisions (Sales Area), Plants, based on the current business setup.
• Configured sales documents - Orders, Contracts, and Scheduling Agreements, Delivery types and Billing types.
• Configured Return order processing, Credit and Debit memos.
• Configured account determination, and identified account keys to post to the related G/L accounts.
• Involved in configuring Partner Determination Procedure, Incompletion Logs, item category determination and Text Determination.
• Extensively used SQVI for data extraction and interpretation.
• Configured interfaces to suppliers including Sales Order Creation (EDI 850 Inbound), EDI 856 (Advance shipment notification, EDI 810 (Invoice Notifications. This configuration includes extension of existing IDocs, creation of partner profiles, creation of new status codes, mapping of EDI data.

Environment: SAP CRM 4.0, SAP R/3 4.6c, SQL Server, SAP BW 3.5, Vendavo

Confidential, St Louis MO

SAP SD Consultant

Responsibilities:

• Configured End to End business processes with new sales document types, item categories, Delivery Document types, delivery item categories and billing types
• Defined Routes, shipment types, route determination, delivery types, shipping points and their automatic determination in sales order.
• Worked on handling units, package materials and automatic packaging.
• Worked on value and quantity contracts - define item category groups & item categories, maintain condition types, define and assign pricing procedure & maintain copying control
• Worked with users & development team to define integration & UAT test requirements.

Environment: SAP R/3 4.6C

Confidential, Austin TX

SAP SD Consultant

Responsibilities:

• Involved in analyzing and testing the business processes with the end-users. The testing was done against various controls and the corresponding possible risks.
• Determination of effectiveness of the controls in the business process carried out by the company
• Involved in the verification of configuration settings for the business process carried out by the AMD
• Prepared and involved in presentations for E&Y Audit sessions demonstrating various functional processes in SAP environment
• Involved in preparation of SOX compliance documentation-IT controls for mitigating risks in business processes.

Environment: SAP R/3 4.6c