SUMMARY:

• More than 17 years of experience; comprising 7+ years of SAP Vistex and 11+ years of experience in SAP SD and CRM Consulting, Implementation, Support projects with 3+years of experience in Direct Sales, Channel Sales and Relationship domain.
• More than four years of Onsite experience - worked on different roles like Lead Functional consultant and onsite coordinator. Experienced in leading & managing Teams.
• Worked on SAP Vistex, SD and CRM Applications.
• Having knowledge on SAP C4C Project Implementation.
• Experienced in Implementation having a role focused on Analysis, Design, Testing and Configuration of Vistex, SD and CRM modules.
• Experienced in multiple support and development projects.
• Experienced working in Customization, Configuration and Integration of SD module with FI, MM, PP, and Vistex modules.
• Experienced in Analyzing and providing solutions to the day to day issues on Production System.
• Involved in Business Requirements Gathering and Business Blue Printing, Documentation, Customization and Configuration with an in-depth understanding of Business processes relating to SAP Vistex, CRM and SD modules.
• Provided End user Training effectively.
• Capable of converting Business requirements into functional specifications for developing ABAP programs.
• Excellent analytical, technical and strategic skills with strong customer orientation.
• Experienced in SAP CRM (4.0, 5.0, 5.2 & 2007) as a SME (Subject matter Expert) in the areas of CRM Sales, Marketing and Webclient
• Experienced and worked on Major SAP Data Center transition.
• Experienced and worked on system quarterly maintenance taking care OTC area, worked on SAP CRM system decommission.
• Experienced and worked on integration with many interfaces (Four51, EDI, KODABAS, fieldforce, E-commerce, JestEnough /Retail pro, Middleware, etc.)
• Worked on the end to end configuration of Digital signature for Vistex /SD billing documents for Portugal.
• Experience in Independently Managing Projects including all stages of Project life Cycle
• Well versed and Good Experience in SAP Implementation Methodology (ASAP Methodology/AGILE)

TECHNICAL SKILLS:

VISTEX: 6A,D

ERP: SAP ECC 6.00, SAP CRM( 4.0,5.0, 5.2 and 6.0)

Ticket Tracking Tools: OVSC (Open View Service Center), Remedy, UnicenterSNOW(Service Now )

Testing Tools: Mercury quality center / HPQC

VISTEX EXPERTISE:

• Worked on Configuration of Sales rebates, Sales commissions.
• Configured in Agreement types and Condition Type Groups
• Assign Condition Type Groups to Condition Types.
• Defined IP specific condition types and pricing procedures.
• Configured IP Document Type creation
• Involved in Configuration of composite and Transaction module.
• Involved in integration with FI on the composite module.
• Involved in Development and Configuration of Membership uploads, agreement creation using excel uploads.
• Worked on Design of various reports and building various user query reports.
• Involved in Configuration of Accruals
• Involved in Configuration of Settlement Profile
• Involved in Configuration of different Claims types for Historical Data and Configured it’s pricing
• Handling day to day Global Production support issues of OTC processes which involve standard & custom developed scenarios, i.e Sales Rebates, Sales commissions, billbacks, Points mgmt., Dispute mgmt., and Fund adjustment. .

SAP SD EXPERTISE:

• Mapping Enterprise Structure
• Sales documents, Item and Schedule line categories such as Standard order, Cash Sales, Rush order, Returns, Free of charged Deliveries, Credit memo, Debit
• Basic functions such as Pricing Procedure Determination, Material Determination, Account determination, Credit Management, Incompletion log, Output determination, Material listing/exclusion, free goods, Cross-selling, Availability check, TOR, back order processing and Rescheduling
• Shipping and Billing.
• Worked on Interfaces, EDI, KODABAS, Fieldforce, E-commerce, JestEnough /Retail pro, Four51 and Middleware, etc..).

EXPERIENCE:

Confidential

SAP SD Global Lead Consultant, Melville, New York

Responsibilities:

• Involved in Requirement Gathering, Design, Configure and testing of complete End to End cycle for the EDI and E-commerce and Retail pro process for Mexico.
• Involved in Requirement Gathering, Design, Configure and testing of complete end to end cycle for JustEnough interface(Order inbound, inventory status and order status ) for Brazil FSS replenishment .
• Conducted and participated in wok-shops to gather the Business Requirement and map to Global Template and prepared RICEFs.
• Worked on the Contingency plan.
• Writing Functional Specification, Test Cases, Configuration, involved testing
• Developed user-training material and involved user training.
• Responsible for providing status updates on the O2C area.to stake holders.
• Prepared technical and business cutover plans for smooth go-live.
• Responsible for Preparering Operational Key Matrices during go-live
• Partially Involved Mexico localization Pedimento, e-invoice and nota fiscal for Brazil
• Involved FedEx integration for E-commerce
• Involved extension of global template process: Sales Proposal Manager, Product allocations, Event Management, return consoles etc..)
• Involved configuration of enterprise structure, sales document, pricing for Mexico .
• Build varies FQUD reports for localization requirements - Mexico and Brazil.

Confidential

SAP Vistex, SD and CRM Consultant - Onsite Team lead, Melville, New York

Responsibilities:

• Developed User-Training material. Writing Functional Specification, Test Cases, Configuration, involved Testing for Sales commissions and Sales Rebates.
• Maintain the SLA in ticket solving and weekly reporting as per priority.
• Involved in resolution of Vistex /SAP SD /SAP CRM process issues.
• Involve in Unit Testing / Integration testing of Vistex Sales commissions / Sales Rebates and Bumble point’s .Involved in preparing user Training manuals.
• I was an instrumental person for preparing AID document for end to business process for Confidential . Involved Hyper care support
• Involved in Defect creation and follow up process in HPQC.
• Working with SME Team and Clients
• Involved in the Configuration of Vistex Composite/Transaction Model of Sales commissions / Sales rebates and Bumble points (Which includes: Various Agreement types /IP docs/Accruals /Settlements etc.)
• Involved in UTR and UAT
• Supporting for 15 affiliates Independently
• Involved and managing System quarterly maintenance for OTC area
• Working on the Application maintenance to support Vistex/SD and CRM day to day business issues and activities:-
• Vistex Sales Rebates /Agreement Requests
• Vistex Sales Commissions
• Master Data /Claims /IP documents
• Calculation runs/Collective and Individual tracking /Reports.
• Mass processing of creation of IP documents /Accruals
• Batch jobs monitor
• Vistex settlement issues.
• Pricing /Repricing of sales documents
• Composite Modules
• LIS updation Calculation run /Individual and collective Tracking
• Manual adjustments for Sales commissions, Bumple points and Bonifications
• Participation Assignments
• Membership uploads
• Agreements Mass upload
• Roles and Authorization objects
• Settlement calendar
• New rules creation based on the requirement.
• Handling day to day Global Production support issues of OTC processes which involve standard & custom developed scenarios Business users’
• Responsible for attending all Level of tickets
• Interaction through various communications channels including Tele presence.
• Handling 24x7 online life line call issues
• Weekly status review and Risk assessment
• Middleware monitoring

Confidential

SAP SD and CRM Consultant

Responsibilities:

• Involved in requirement gathering, design, configure and testing of complete end to end cycle for the fully automated Email handling process.
• Writing Functional Specification, Test Cases, Configuration, involved testing
• Developed user-training material.
• Responsible for holding meetings with business users to gather users’ requirements.
• Maintain the SLA in ticket solving and weekly reporting as per priority.
• Involved in resolution of CRM Service process issues in the areas of Installed Base: Installations, Individual Objects, service Contract Process like Service Contracts, Service orders, service confirmations and Billing etc...
• Involved in resolution of parts sales order process: Quotations, Parts sales order, delivery and billing and return orders
• Issues related to the Middleware are also dealt with from CRM to R/3 Back end system and Vice versa. Error analysis of the BDocs, Initial Load, Filtering of data, Middleware Operations etc.
• Leading and helping the Team in resolving issues .
• Provided the training to the end user regarding the procedure of creating the output condition records for various billing documents with customer to send invoices to customer through email as a PDF attachment.

Confidential

SD consultant Team lead

Responsibilities:

• Involved in Post Implementation Support with responsibility of New Customization as per Business requirement & changes, Master maintenance, Trouble Shooting user problems pertaining to day to day transaction in the areas SAP CRM /SD and VISTEX module .
• Prepared a AID (Application Information Document) for SAP CRM /SD and VISTEX modules.
• Application / Functional support for SAP CRM /SD and VISTEX modules, involved in identifying Business Process, Scenarios and ensure their inclusion with Unit Testing and Integrating Testing for various Business Scenarios .
• Identify the customization gaps & RICEF requirements.
• Identifying problem Root Cause & providing suitable solutions.
• Strict adherence to SLA by providing the solution on time based on call priority.
• Coordinating with SAP support Team for technical problems and to provide solutions for the same.
• ON-Call support, maintaining & Responsible for Completing Issue tracker
• Assigning the incidents to Team members depending on the nature of the work involved
• Involved in daily Middleware queue monitoring in Production systems for SAP CRM and ECC
• Trade Contract Management
• Master data
• Contracts upload from excel
• Batch Jobs monitoring
• Portal - Support
• Involved in preparation of Functional spec and UTP for Rebate Letter
• Involved in preparation of Functional spec and UTP for Potential sales preferencing error report and Archiving shipment History database table
• Sales preferencing
• Sales cycle
• Off - Invoice Pricing
• Sales Commissions
• Deductions
• Accruals
• Dispute Management
• Check request
• Progress payments
• Claims and Billbacks

Confidential

SAP Consultant

Responsibilities:

• Coordinating with the clients to get requirements
• Preparing the functional specification
• Prepared unit test and the User Test Scenarios.
• Managing ABAP Team
• Down Payments
• Worked with business user and Technical Team in the Design and Development of Reports and Layouts.
• Inventory turn reports, Delivery performance report and order to quotation format report.

Confidential

SAP CRM Consultant

Responsibilities:

• Working with Confidential Germany Team on Realization Concept
• Prepared RICEF List
• Creating OSS Note
• Prepared Functional Design
• Co-ordinating with ABAP Team in preparing the Technical Design Documents
• Creation of Organization in CRM and Mapping to R/3 and transported from prototype to Quality system
• Customization of Program, Offer, Phase (Opportunity) and Offer Unit (Quotation).
• Customization of Master Contracts and Quantity Contract in CRM.
• Prepared unit test and the User Test Scenarios.
• Prepared and presented the prototypes of the deliverables with the help of webex to the onsite Team.
• Customized and Enhanced CRM 2007 UI Configuration .
• Text Determination
• Partner Determination for Bid Team
• Status profile
• Prepared Authorization levels as per Confidential requirement.

Confidential

SME Subject matters expert

Responsibilities:

• New UI screen customization
• Creating Business Roles and Changing Navigation
• Master data Creation
• Transaction Launcher configuration
• Roles and Authorizations Mapping
• CRM initiatives in ITP
• Contributing to SAP practice development and as SME helping SAP CRM projects
• Developed Global SAP CRM training material with excises for CRM 5.0/CRM 5.1
• Conducted training on SAP CRM on demand basis
• Defined Capability matrix to the IDC CRM resources
• Defined Authorization level for IDC for CRM user
• Involved in development of Interaction Centre( Web interface) like:-
• New UI screen customization, Creating Business Roles, Changing Navigation and Transaction Launcher configuration.

Confidential

CRM and SD Consultant

Responsibilities:

• Deployed BDT tool to work on extending BP screens and field Integration to accommodate with the client unique requirements.
• Extensively worked on enhancements in mutual involvement with the technical Team to devise solutions to the Client Business processes.
• Created new Partner BP roles, BP relationships and configured them in partner processing profiles for automatic partner determination.
• Configuration of activities management for client
• Involved in development of BAPIs for iNET CRM Contact & Client search enhancement. Successfully coordinated with business and technical Teams to create and test custom objects.
• Updation of QMS documents, defects management, query logs, root cause analysis, unit test logs.,etc.
• Familiar with Mercury test director to track the defects.
• Prepared Test Cases, Test Scripts, Test Data to cater to the Testing Requirements of the enhanced objects and Deliverables.

Confidential

CRM and SD Consultant

Responsibilities:

• Extensive meetings with Core Users for Requirements Gathering as per Perot systems Standards for SD module (onsite).
• Configuring Enterprise structure: Definition and assignment.
• Configuring Sales Order types, Item Categories, Schedule Line Categories.
• Configuring Material determination, material listing/exclusion.
• Design of Pricing Procedure as per requirement of the client.
• Worked on different types of documents (Orders/Deliveries/Invoices).
• Configuration of Shipping Conditions and Shipping Point Determination.
• Configuration of Free Goods Determination, Delivery and Route Determination
• Billing: Configured Billing doc Types, Invoice Lists
• Worked on Variant Configuration
• Configured Account Determination (SD/FI Integration)
• Preparation of Test Plans and Test Cases for Unit testing, Integration testing and User Acceptance Testing
• Post Go-Live production Support / Stabilization and Solving the Business user problems.
• Preparation of User Manual and conducting End User Training.
• Providing Support to Customer Order Management Cycle.
• Responsible for post - implementation application support and troubleshooting
• Resolving configuration and integration issues logged in to the helpdesk.
• Chalk out the development plan for the issues and completing the development for issue within budgeted time.
• Proactively discuss critical issues with Business and other functional consultants for timely resolution.
• Developed new business requirements, tested and transport to production system.
• Coordinating with users during problem resolution for additional inputs and to educate users regarding particular process where problems occur frequently.
• Created and updated functional specification as per the business requirements
• Customizing and maintained the Organizational entities and Master data.
• Defining and customizing different account groups to control field selection, partner functions & partner determination procedures for customer master.
• Customizing and created of various sales document type, delivery documents, billing and Copy control.
• Customizing of credit management & automatic credit control as per the client specifications.
• Customizing various Sales document types & item categories.
• Customizing pricing elements by the using condition techniques, Customizing
• Account Determination procedure to facilitate proper interface between SD and Fl.
• Customizing Material determination, Material Listing/exclusion, free goods and
• Output determination.
• Configuration and creation of Intercompany sales