SUMMARY:

• Innovative, results - focused, and multifaceted professional, offering progressive experience managing complex SAP operations; complemented with the ability to supervise personnel, implement best practices and procedures, and provide client and business needs.
• Resourceful leader with more than 20 years of global SAP implementation experience in multicultural and international environments within the Chemical, public sector and pharmaceutical, defense, nuclear, retail, consumer goods, and high-technology industries.
• Equipped with solid interpersonal skills to establish relationships and work collaboratively with C-levels.
• Articulate communicator; bilingual in English and Spanish.

CORE COMPETENCIES:

• Technology Vision and Management
• Change Leadership
• Cross-functional Leadership and Team Building
• ERP Infrastructure
• Strategic Planning and Implementation
• Vendor Relationship
• Large-Scale Project Management
• Strategic Thinking

TECHNICAL ACUMEN:

S/4 HANA | ECC 6 | SAP Migrations | Migration Monitor | Business Intelligence | HANA Studio | Software Update Manager Solution Manager | Disaster Recovery | HANA | ETL | VMWare Virtualize Computing | REDWOOD | ARIBA | TDMS | SAP Web Dispatcher | Business Objects XI 3.1 | BO 4.X SAP NetWeaver BW 7.0/BW 7.01/BW 7.3 | SAP BWA 7.0/BWA 7.2/BW 3.0B/SEM 3.1B |Sarbanes-Oxley | Oracle DBA | Sybase Replication Server | Microsoft Office Suite | Linux | UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Prairieville, LA

ERP Technical Advisor | SAP Information Systems Director

Responsibilities:

• Direct the technical Architectural design, Data Center and Basis team of a global S/4 HANA 1610 greenfield implementation on a private cloud with multiple global AMS providers.
• As senior leader contribute to the strategic technical roadmap of the global organization.
• Execution of incident, change and problem management processes including 24x7 coverage of critical incidents.
• Direct 24x7 operations, which include supporting critical SAP systems and databases.
• Serves as the Single Point of Contact for all SAP Service Operations coordination activities, including management of incident and event management processes with AMS providers.
• Operational Management responsibility of SAP ecosystem.
• Direct a center of excellent team in charge of managing all SAP-related activities; communicating with several Application Manage Services (AMS) providers including 5 internal and approximately 30 offshore members; and providing support to over 5000 users.
• Supervise 24x7 operations, which include supporting critical SAP systems and databases.
• Streamline operational best practices and procedures, while overseeing daily escalations encompassing technical support to SAP platform.
• Direct the SAP Greenfield technical implementation; which involves hardware selection, landscape installation, functional integration team support, client administration, system correction, transport setup and administration, and system connectivity.
• Initiate improvements in service levels to consistently enhance customer satisfaction.
• Serve as key member in charge of counseling the United States Army GFEBS PMO.
• Provide advisory assistance to enterprise resource planning (ERP) and technical areas of operating system/database system (OS/DB) migrations, software performance, end-to-end implementation, technical design, management, operations, and long-term technology strategy for various SAP landscapes.

Environment: S4HANA 1610, TM 9.4, NETWEAVER 7.5, SOLUTION MANAGER 7.2, GTS 11, FIORI 3.0, DATA SERVICES 4, BOBJ 4.2, HPQC/ALM, PROCESS ORCHESTRATION, ARIBA, HANA 2.0, ORACLE, HCI, OPENTEXT, PRIVATE AND PUBLIC CLOUD HOSTING, VMWARE, REDWOOD, TDMS.

Confidential, Prairieville, LA

Manager — Application Manage Services

Responsibilities:

• Administered all facets of project management functions within AMS model and basis hands-on support.
• Established rapport with project stakeholders including internal and external clients.
• Controlled the distribution of process transformation, technology initiatives, and change management.
• Direct the support team within onshore and offshore models, providing 24/7 support to more than 20 SAP instances and over 20 oracle databases which included the following:

• SAP Transport Management System (STMS) administration;
• OSS notes research and implementation;
• Kernel upgrades;
• SAP client administration;
• Non-recurrent and recurrent projects;
• Root cause analysis;
• Database administration;
• SAP system performance and tuning; and
• SAP printing system.

• Strategically led the migration of PI and ECC landscape from AIX to Linux using SAPinst and migration monitor tools.
• Utilized high-level procedures during migration; which included source system discovery, environment optimization, SAP and Oracle application software installation, export of source, importing to target, target system validation, support client with DR, system backup, and user acceptance.

Environment: SAP ECC, NETWEAVER 7.4, SOLUTION MANAGER 7, DATA SERVICES 4, BOBJ 4.1, HPQC 11.5, PI 7.4, ARIBA, HANA 1.0, ORACLE, OPENTEXT, SAP BW-BPC, PRIVATE CLOUD HOSTING

Confidential, Prairieville, LA

Principal Consultant SAP HANA

Responsibilities:

• Served as a key member in charge of facilitating, analyzing, and validating needs of the client business; as well as assisting with the evaluation of how IT could address needs and provide business benefit.
• Took full charge of performing the following tasks companywide:
• Installation, end-to-end configuration, and setup of SAP real-time replication server;
• Set up and configuration of HANA schema and authorization; and
• Configuration of HANA backups.
• Offered assistance to clients with strategy and IT assessment projects associated with technical IT architecture.
• Made use of real-time replication with Sybase replication server and SAP HANA from an Oracle and MSSQL database source.

Confidential, Prairieville, LA

Senior SAP Business Intelligence (BI) Basis Lead

Responsibilities:

• Functioned as technical project manager and implementation manager for Confidential SAP BI landscape; as well as technical project manager in upgrading BusinessObjects (BO), business warehouse (BW), and business warehouse accelerator (BWA).
• Implemented strategic approach in directing all aspects of BI landscape including SAP BW 7.0, SAP BW 7.3, BO 3.1, BO 4.0 SAP BIA 70, and SAP BIA 7.20.
• Oversaw a wide range of duties, such as transport administration; system troubleshooting and root cause analysis; SAP system performance and tuning; enhancement package (EHP) implementation; SAP system upgrade; BIA support pack implementation; BIA upgrade; and RSA1 administration.
• Conducted hands-on technical direction in NG SAP HANA RDS POC project.
• Supported recurring and non-recurrent projects, while providing assistance to 30 members of a functional team.

Confidential, Prairieville, LA

Independent Senior Basis Consultant

Responsibilities:

• Performed all technical activities for SAP BW, BO, and BWA landscape.
• Provided support to the SAP development of new and ongoing SAP projects.
• Served as SA P BI 7.0 basis administrator while delivering SAP ECC 6.0 support; liaison to all functional teams; and mentor for junior-level basis members while guaranteeing high-level customer service.
• Directed the installation and migration of dialog instances between landscapes; installation and service pack update of BusinessObject 3.1; and installation of SAP BWA and EHP1 for BI.
• Dealt with SAP upgrades of kernel, SAP patch, and SAP system refreshes.
• Assumed multiple roles, such as the lead SAP BI basis administrator and SAP BI transport administrator.
• Carried out the technical installation and initial SAP BI configuration of SAP BI 7 (NetWeaver 2004s).
• Rendered technical support to the SAP BI Development Team while training junior-level basis resources.
• Administered the OSS note application, packages, and kernel upgrade.
• Effectively presented insight to ongoing Confidential project.