Professional Summary

• 18+ years of Industry experience including 10 years of SAP (ECC 6.0, 5.0, 4.6c/4.5B/4.0B/3.1H) implementation and production support experience in SD.
• Extensive experience in Cross-functional integration of SD with MM, LE & FI/CO.
• Experience with High Tech, Medical, Telecom, Food Processing & Consumer Packaging, Engineering, Auto mobile and Consumer Goods industries
• Development of business process documentation, functional and technical specifications (including reports, forms, interfaces and data conversions)
• Configuration Expertise in the Quote-to-Collect areas of Sales Order processing, Shipping, Billing, Pricing, Transportation, Output, Partner Determination, EDI, ATP, Product Allocation, Credit management, Tax ware, Inter-Company Processes, Rebates, SM, Service Contracts, Warranties, Revenue Recognition, Returns and Adobe Forms.
• Verified and tested the Tax ware changes on every month for US.
• Competency Areas: Configuration Expertise in SD, MM, FI/CO & LE Modules; Integration of SD with, CRM, MM, PP, LE, FI/CO.

Technical Skills

• ERP/CRM: SAP R/3 - 6.0/5.0/4.7/4.6C/4.5B/4.0B/3.1H in SD, MM / Siebel, Clarify.
• Database: MS-Access, Oracle
• Languages: ABAP/4, SQL & PL/SQL.
• Packages: MS-Office.
• O/S: Windows 95, 98 and 2000. Windows NT. UNIX, DOS.
• Utilities: MS-Office suite of Products, MS Visio.

Education

• Masters in Business Administration
• Bachelors in Commerce
• Diplomas in Software Engineering.
• PGDCA (Post Graduate Diploma in Computer Applications)

Professional Experience

Confidential
'Licensing & OM BSA' May 07 to till date

Working at Adobe systems as 'Licensing & OM BSA' for Order Management and licensing system. Involved in implementing Adobe Volume Licensing new features for the OTC and licensing system in ECC and CRM.

• Enhanced the interfaces between ECC, Distributor systems, Retailer systems for Licensing products and Adobe CS4 products.
• Studied the existing interfaces for ECC, Licensing, SFA, CRM systems, order booking process and modified the business process to meet new systems landscape.
• Designed the end to end new Firm Licensing process for Connect pro orders and their interfaces.
• Designed and implemented new AVL, LUE, TOL, FLP, CC Eval, RMA process and licensing reports (11) successfully.
• Designed and implemented new Licensing Certification and Serial number assignment process for Licensing products, Upgrade products, Support products, Renewal and Term Products.
• My responsibilities are understanding the business process, detailed requirements collection, design, develop the new Order entry and Licensing enhancements, integrate the new changes with CRM, SAP SFA, and Licensing systems. New features were developed and tested in Dev and moved to UAT / Production systems
• Created new LIC Pricing condition types and new pricing procedures for Distributor and Reseller channels.
• Involved in upgrade process and making sure all kind of CRM, Licensing and EDI orders are getting into ECC. Implemented the Credit card process for FLP orders ( Direct End customers)
• Created new LIC Pricing list types for FLP and TLP programs.
• Designed new utility to remove Billing and Delivery blocks.
• Worked extensively on Adobe forms interaction with ECC(for cost center and Eval orders and their approvals thru Adobe forms )
• Tested Account roll up process, Post announce eligible customers, Coupons, Partner contracts, CLP memberships, Retrieve serial numbers and SD contracts extensively in ECC and CRM for retail and reseller channels.
• Enhanced the LUE and TOL Process in ECC, LWS system for licensing process to support the CS4 and CS5 release. Worked extensively on Manifest Logistics process.
• Modified the LUE process thru major enhancements for upgrade plans and Post announce eligibility in order to find out the eligible customer for Free upgrade eligibility.
• Conducted the workshops for new projects to review AS IS and going to be process, finalize the business requirements and get the sign off from business.
• Analyzed the as is LIC certificates creation process, creating the serial numbers, assigning the serial no's to the certificates and modified the process based on the business requirements in ECC.
• Worked extensively on online reports and ESD.
• As a result of company reorgs, SKUs are often moved from one profit center to another. Designed new utility in ECC that process and change profit center for all open orders and orders with deliveries still open, not invoiced.
• Enhanced the process to pull the valid profit center from Material master to the credit memo and Debit memo.
• Worked extensively on logistics Manifest process. Modified the Idoc's for message types 940, 945 and ORDERS.

Confidential
Functional Consultant, Dec06 to May 07

Implement APP Auto enroll Sale / Return / Contract creation and cancellation process. APP is extended service coverage over and above the Limited Warranty for CPU, Display, iPod etc...

• Involved in implementing end to end APP Auto enroll process in SAP and integrating to retail systems, reseller systems and Apple direct sales systems through several interfaces.
• Designed new interface between SAP core and POS to provide relevant APP for Hardware sales at POS retail. Studied the existing interfaces for POS, GCRM, GSX systems, order booking process and modified to implement APP Auto enroll sales.
• Enhanced creation of differed revenue contracts, enhanced extended warranty creation process, enhanced the APP return process, contract cancellation process.
• My responsibilities are understanding the business process, detailed requirements collection, design, develop the new APP A/E process and integrate the new changes with GSX, GCRM, Apple Direct, POS systems to SAP. Developed and tested in Dev and moved to UAT systems, tested the new changes in IT2 environment and supported the UAT testing.

Confidential
SD Consultant, Aug 06 - Nov 06.

Worked at Kubota tractors to implement ATP Product Allocation process to meet their adequate tractors demand in North America and Europe countries.

• Implement end to end ATP Product Allocation process in SAP and integrating to dealer portal for the Allocation quantity, Incoming orders quantity, Confirmed Quantity and Open allocation quantity, Order status and other dealer oriented activities.
• Studied the existing demand and order booking process and came with the solution to allocate the tractors based on the defined criteria.
• Key responsibilities are Project Plan, detailed requirements collection, design of the application to integrate to Web, preparation of the functional specification, project monitoring, test plan preparation, UAT and sign off project deployment in phases adhering to delivery schedules.
• Created self defined info structures, moved the new characteristics to the field catalogs, defining the rules for key figures, rules for characteristics, maintain the formulas, created the planning types and defined the row attributes.
• Created different Macro's to carry out frequently required sometimes complicated series of instructions.
• Maintain the Master data, planning hierarchy, planning for info structures (Condition records), support to UAT, Implementing into production on different phases.
• Created brand new sales doc types for Planned, Regular and Retail orders to manage ATP PA orders.
• Created new Pricing condition tables and assigned to Access sequence, Tested the whole pricing process to make sure it is meeting the business requirement for Planned, regular and retail order. Created the new pricing procedures for the planned orders..
• Worked extensively on Service Management business (extended warranties) and SD deferred revenue contracts for planned and regular orders.
• Created brand new doc types for service contracts and determined the deferred revenue accounts.

Confidential
SD Consultant, April 06 to July 06

Worked as SD Configurator as a part of the Guidant merger into Abbot Labs.

• Configured entire SD related configuration for all the countries for Abbott labs (for the Company Code Duplication process)
• Tested and rolled out all the countries in different phases to production
• Worked on separation process.
• Designed programs to import Abbott Labs customers & Products to Guidant systems.
• Enhanced Pricing procedures to suit the needs of Abbott Labs in Guidant SAP Systems.
• Analyzed the current processes of Abbott Labs and developed plan for integrating Abbott labs Sales information into Guidant SAP systems.
• Conducted unit testing for Order to cash, Master data, inter company sales and transfers, Rebates, Master data, Batch jobs, Consignment stocks, availability check, and Billing
• Supported the UAT to fix the defects and releasing them to production

Confidential
Computer Scientist, 2002 to April 2006

• Conducted workshops with business Core users, gathering requirements
• Created detailed analysis of the Business Global Networking provisioning processes
• Developed prototype optimal solution to meet the business requirements for Telecom and network provisioning systems
• Identified conflicting business practices and integration issues
• Designed and presented the business practices and integration issues to business users
• Implemented alternative solutions for Frame relay, CATM, MPLS and VOIP services
• Worked on ECC to upgrade project, validate, troubleshoot and test the configuration changes
• Translated the Business requirements to prepare functional and technical specifications for the application development team
• Configured and implemented Service Management (service contracts, service notifications, service orders, warranties and warranty check.
• Verified and tested the Tax ware changes on every month for US, Europe and Asia Pac.
• Involved in preparing the BPPs to help support the design & scope of training for business users, design and develop the content, exercises for training
• Configured the Business scenarios in Sales, which included direct operator sales, distributor sales , Rebate Processing , ATP, Route determination etc.
• Designed and developed the configuration specifications for Inquiry, Quotes, and Standard sales order process, Returns Process, which includes the Document Type & Item Category. Configured Account determination for Credit cards and activated the Credit cards (FSCM), Created Quotations, Inquiries, Orders, and Rebates etc.
• Configured the Batch Management and created the Batches (MSC1N) and assigned them to the materials
• Developed PPT presentations for Order to Cash, Rebates, ATP and Shipping Functionality
• Configured value, service contracts for CATM and MPLS services. Customized warranty processing and warranty claim processing.
• Worked with Service Management (SM) service contracts, warranties, extended warranties, and warranty checks.
• Determined the differed revenue accounts.
• Developed complex pricing procedure for various services including SM.
• Configured the pricing procedure for various promotions and rebates.
• Created Master Price according SOX ( Sarbanes Oxley)
• Worked with Product release Authorization for different countries
• Developed Business scenarios for Work shops according to Standard SAP system
• Participated in HLD and LLD reviews and interacting with user community
• Coordinated work with offshore teams in India, UK and Spain
• Participated SD interfaces with Orion (Provisioning) AT&T gateway, Classic, IPMS and other systems
• Worked extensively on interfaces between Orion and SD and MM modules using EAI, Web services, web logic, API and XML.

Environments: SAP, Clarify, Forte, EAI, Oracle, Web logic, Java, XML, Web services, Citirix ICA Client, Winrunner, Quick Test pro, Load Runner, Text Director, Unix and Window's NT.

December 2000 - December 2002
Confidential, San Jose, CA
Functional Analyst

• Conducted workshops, gathered requirements, detailed analysis of the Business processes and prototyped optimal solution to meet the business requirements
• Configured order processing, delivery, shipping and billing functionalities
• Configured item categories that suit different business requirements for contracts processing and corresponding schedule line category determination, partner determination, output determination, text determination, Batch Management and account assignment
• Configured copy controls for all sales documents including delivery, bulling, credit and debit memo processes
• Created Pricing Procedures, Condition types, Access Sequences and Condition Tables to meet complex pricing requirements
• Implemented customer hierarchy to represent the company's corporate customers. Configured new account groups, new partner functions and partner determination with partner authorization on contracts and call-offs
• Configured Value contract with subsequent release order functionality to improve the business process
• Configured credit management for static and dynamic credit checks based on various criteria
• Designed and developed technical specifications for reports, user-exits, and data conversion programs. Coordinated with super users to prepare test scripts for integration and user acceptance testing
• Prepared process documentation and coordinated training and UAT activities
• Prepared cut over tasks, coordinated go-live activities for successful project roll out
• Provided post go-live support and conducted knowledge transfer sessions with company's SAP consultants and currently handling production support

Confidential
July 1999 - December 2000
Functional Analyst.

• Member of the team responsible for configuration of the SD module
• Business requirement included gathering, analysis, redefining and mapping the order fulfillment related to Bath & Kitchen / Heating and Cooling products business processes into SAP R/3
• Configured in the area of SD - Pricing such as Pricing Procedure, Condition Types, Condition Tables, Access Sequences, Condition exclusions, condition supplements, condition referencing
• Maintained Pricing relevant master data fields that included defining price list types for customers, defining pricing groups for Customers and defining Material Groups, limiting condition record values from manual changing
• Configured Rebate agreements types and rebate process for partial settlements and final settlements
• Created new rebate condition types, type groups and condition technique for determination of conditions
• Have extensive knowledge of Revenue Recognition process
• Defined pricing procedures and determined pricing procedures from document type and customer
• Defined pricing dependencies through Condition Tables, Defining and Maintaining Condition Types, Condition Tables, Condition Records, Access Sequences

October 1997 - February 1999
Confidential
Systems Analyst

• Developed the reports and transactions in ABAP/4. Provided post implementation support. Involved in implementation of Oracle database and SQL server technology
• Developed the reports for SD and MM sub modules Master data, Sales, Pricing, Shipping, Billing, Purchasing, Inventory and Ware housing. Developed and tested the programs developed in ABAP/4 for special business Process
• Performed Unit testing, black box testing, regression testing, and integration testing of the above programs with win runner
• Carried out extensive testing of various business situations along with the implementation team, resolved the issues and problems
• Used Test director for bug tracking

Confidential
Dy.Manager Marketing
Feb 1992 to July 1997

• Developed new markets, Dealers and C&F agents.
• Developed the sales team for AP and Karnataka markets.
• Developed new segments and monitored the price fixed by the company.
• Worked as marketing in charge for AP and Karnataka markets.