SAP Consultant Resume

Career Accomplishments

Produced work that regularly involved conducting quality checks or following up with customers or clients to ensure satisfaction with a product or service
Completed large-scale projects (lasting 6 months or longer) on or ahead of schedule with minimal supervision
Written reports that presented facts, findings, logical conclusions, and persuasive arguments

Education:

Cisco CCNA:

Introduction to Networking
Microsoft Office 2007/ 2010
PC Hardware & Software
Routing 2003 / 2008
Scripting and Databases
Network Operating Systems - UNIX/Linux
Voice / VoIP Administration
Fedora 10 and Red Hat Enterprise Linux
Set up OS, Interface Cards, and Peripheral Devices
Configure basic IP Services thru GUI
Configure & Certify Internet applications
Troubleshoot & Verify Internet and Network connections
Recognize & Reduce Security Threats

CCNA Applications:
Network Operating Systems - UNIX/Linux;
Windows Server 2003: Standard Edition, Enterprise Edition, Datacenter Edition, and Web Edition; Active Directory ; Security Accounts Manager database; Domain Controller; Software Update Services; Microsoft Management Console; Device Manager; Lightweight Directory Access Protocol

Voice / VoIP Administration
VoIP Server; Public Switched Telephone Network (PSTN); IP Phone Configuration; Enterprise Telephony Applications: Basic Call Handling, Meet-me, Multiparty Conference, Intercom Call; Administrative Applications: Call Accounting; Quality of Service (QoS); 802.1p; Common Open Policy Service (COPS); Cisco Emergency Responder (CER);

Certifications:
SAP Consultant; DeVry University / Wyvil Systems, Inc.
Cisco IT Helpdesk CCNA Discovery; DeVry University, Chicago, Illinois
Banking Law & Trust PARALEGAL; American Institute of Banking, Chicago, Illinois
Microsoft Office; Comdisco, Inc.; Rosemont, Illinois
Lean Six Sigma, White Belt, Certification Pending

Experience

Confidential, April 2012 - May 2012
Case Manager Paralegal

Document Management, Review, and Security
Client Contact, Questioning, and Verification of Data Received
Editing of Personal Intake Reports
Data Entry
Research of Court Filings; Federal, State, County, and City

Confidential, (August-September 2011);
Network Technical Analyst
Level II Help Desk

Monitored Field Technicians installation process
Point of contact between Installers and Level II Help Desk
Prevented installation setbacks with a response time of more than 97%
Thru Unified Communications, became 1st point of contact for installers
Closed out tickets
Monitored installations step-by-step for Help Desk department

Applications

JARVIS (Joint Automation Real-time Voice Interactive System)
ASTEROID (Ticket Generating Applications)
Enterprise Unified Communications
SharePoint 2010
Microsoft Communicator 2010
Microsoft Office 2010

Confidential, April 2010 - October 2010
Healthcare IT Help Desk, Cisco CCNA Certification
Work Experience: Confidential

Avaya Telecommunications
Service Documentation
Patient Intake

Non-for-Profit Field: Confidential, of Chicago

Raiser*s Edge Input and Maintenance
Donor Database Research
Microsoft Maintenance

Education:

Red Hat Enterprise
VoIP Administration
Windows Server 2003/2008

Confidential, July 2003 - Dec 2009
Personal Banker

Small Business: Sales and Service
Trust & Estates: Referrals
Personal Banking: Sales and Service

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