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Senior Enterprise Support Engineer Resume

SUMMARY:

  • Highly motivated SAP Senior Analyst. Over 19 years of experience in the SAP industry. Possessing strong analytical and problem solving skills.
  • Offers extensive business experience in Finance (FI), Cost Accounting (COPA), Treasury, Fixed Assets, LSMW, New GL, Manufacturing, Material Master (MM), Production Planning (PP), Purchasing, Travel and Expenses (T&E), Security, SAP Project Manager, Purchase to Pay (PTP), Warehouse (WM) and Inventory.
  • Multiple rollouts, upgrades, Data migrations and Full life Cycle Implementations of SAP i.e. scoping, planning, designing, building, testing, and go - live;
  • As well as SAP training and Experience knowledge of SAP structures, configuration standards, object dependencies and tables.
  • Strong overall business knowledge on systems, processes, practices and dual competency technically and functionally.
  • Strong functional experience backed with a solid foundation in SAP fundamentals.
  • Writes/maintains functional documentation and specifications for programmers. Liaison and Interpreter between the business sponsors, Key Users, and the project team.
  • Superior communication and presentation skills. Strong team player with a high level of interpersonal skills. Appropriate mixture of both leadership and coaching skills. Strong quality and customer satisfaction orientation. Planning and project management skills, including problem solving. System development process and methodology skills.

TECHNICAL SUMMARY:

Software: SAP, Remedy, ARIBA, Sarbanes Oxley (SOX) Express, IBM T&E, EDI, WEB EDI, ECoutlook, Maximo, BW, Documentum, BPCS, Mercury, BPCS, Salesforce.

WORK HISTORY:

Senior Enterprise Support Engineer

Confidential

Responsibilities:

  • Top performer in handle and resolved cases.
  • Account ESE for multi-million dollar largest internal clients.
  • Experienced SAP Finance module expert for rapidly growing client base.
  • Provide exceptional remote-based for mission-critical SAP FICO Tax and Regulatory updates.
  • Support with responsibility for research, troubleshooting and support of ERP Financial modules, including GL, SPL, FM, AP, and AR.
  • Expertise and skills in order to replicate serious issues; then develop, test, package and deliver fixes for such issues in complex and highly-configured environments.
  • Full life-cycle implementation experience, configuration and administration of the application.
  • Extensive knowledge of multiple Finance modules across releases, including proficiency with required SAP product module/suite business processes, navigation mechanics, and configuration requirements and integration with other modules.
  • Provide remote-based SAP Finance regulatory product support.
  • Support clients with customizations and provide implementation and best practices advice.
  • Develop application break fixes for critical product defects.
  • Responsible for managing several key assigned accounts as a technical account advisor.
  • Develop strong support-based relationships with our clients
  • Develop technical documentation for all Confidential deliverables.
  • Project manager Role for Key South American client.

Subject Matter Expert SAP FI-CO

Confidential

Responsibilities:

  • Subject Matter Expert for SAP FI-CO, inclusive of PCA and Cost Center.
  • Fully understating of SAP FI-CO configuration and ability to effectively work with, communicate and streamline cooperate accounting operations and reporting.
  • Knowledge base encompasses primarily FI, Co, secondary MM, AP, AR, and PCA COPA.
  • Process reviewer for implementation of efficiencies.
  • Recommends process improvements and system enhancements
  • Automate manual processes.
  • Global master data establisher, following cooperate procedures.
  • Reviews all master data approving or denying. Controlling and limiting new global master data set up.
  • Controls global master data for General ledger accounts, cost center and profit centers.
  • Maintain global reporting standard hierarchies along with non us reporting hierarchies.
  • Responsible for approving security based authority matrix. Monitors security conflicts of interest
  • Monitors access to master data and closing roles within SAP on a global basis.
  • Department trainer for SAP. Assists department in gaining efficiencies through effective use of technology.
  • Worked to expand Sap knowledge base of Corporate Staff and others.
  • Support and implements operational efficiencies. Center of excellence.
  • Support FI-PCA and FI-COPA balancing and issue resolution.
  • Define and program SAP reports. Balance Sheet, P&L cost center.
  • Maintain effective working relations with Corporate IT and Corporate Finance Management.
  • Responsible for performance of special reviews and analyses.
  • Corporate Closing coordinator.

Rollout Data Migration Analyst

Confidential

Responsibilities:

  • Co-ordinate data source pre-cleansing effort with the business for Procure to Pay and Finance for migration from legacy system to SAP.
  • Functional/Technical Side of Material master, vendors, customers, Contacts, Profit centers, cost centers, general ledger accounts, Customer credit view, Assets, Purchasing Info records, source list, purchase orders, invoice verification, procurement, packaging, spare parts, shipping, inventory and CET supply.
  • Participated with Business on SAP IT functionality to identify and prioritize SAP/ Business requirements and supporting business cases.
  • Lead data mapping from legacy source with stream and key users.
  • Prepare extract functional design.
  • Prepare extract unit test cases and coordinate the unit test execution, report progress KPI’s from SAP.
  • Define gaps on transform and load in SAP.
  • Perform validation of loaded and migrated objects in SAP.
  • Confirm and review loaded data in SAP.
  • Coordinate overall defect solution on objects for information that have been loaded in SAP.
  • LSMW load of objects.
  • Creation of LSMW programs used for loads.
  • Training of validators in SAP.
  • Defined solutions to meet business requirements tested the quality of the master data loaded and its requirements.
  • Multiple rollouts for Latin America and Flavors/Fragrances.
  • Debugging of current SAP Programs.

Senior Business Systems Analyst

Confidential

Responsibilities:

  • Responsible for applications that support the design, development and maintenance of SAP Manufacturing and Production Planning applications.
  • Inventory Management, Physical inventory.
  • Procurement and Shipping.
  • Program Management and IT project methodologies in SAP environment.
  • LSMW Key expert. One of Three people in company to be allowed to perform LSMW’s within the system.
  • Part of project team that deal with the connection between Supply Chain and Finance.
  • Part of Large Global project, switching JDE systems to SAP.
  • Responsible for developing, implementing, maintaining and training operations teams in the use of these business applications and solutions. This includes acquiring and managing the resources to design, develop, deliver, integrate, implement, and maintain those solutions for SAP environment.
  • Ensure that appropriate project management processes are utilized throughout all implementations and enhancements.
  • Interface directly with the senior leaders in the Food & Beverage and Foodservice segments, senior IS management and infrastructure.
  • Responsible to maintain an internal system development process that ensures that business applications are developed in both a quality and robust manner for ongoing system support.
  • Responsible to maintain internal system controls and processes that support Sarbanes Oxley.
  • Responsible for feasibility studies, time and cost estimates, and the establishment and implementation of new or revised application systems and programs.
  • Manages third party resources that are used to support system development and programming activities for SAP manufacturing and production modules.
  • Supports the development of critical competencies in the internal applications support staff that minimize internal resource needs while optimizing the use of external resources.
  • Provides Project Management on critical projects, as required.
  • Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods.
  • Participates and consults with personnel in other information systems sections to coordinate activities and projects of various size and complexity.
  • Create program specifications and estimates for IT strategies and PMO.
  • Oversees the mapping of business requirements for SAP process.
  • Develops and maintains current personal knowledge and skills on industry and professional trends in Information Technology and specifically manufacturing in SAP.
  • Key SAP configuration for MM/PP rollout to other plants.
  • Assess judgments to severity of problems related to business impact.
  • Purchase to Pay business process, purchase order conversion, goods receipt processing, and invoice verification.
  • Inventory Management.
  • Incoming movement processing including; goods receipt and customer returns.
  • Outgoing movement processing.
  • Stock transport order processing.
  • Configuration in SAP of FI/CO, Procurement, Material Management, SAP Supply Chain support process, Material Master, Procurement, MRP and Inventory Management.
  • Warehouse management.
  • Testing of configured solutions.

Senior Business Systems Analyst

Confidential

Responsibilities:

  • Provided changes for new enterprise structure, with addition of new plants and new company codes, extension of vendors, plants to new purchasing structures. Currency exchange modifications. ATP confirmation stages in SAP manufacturing and Production modules.
  • BOM components, pricing conditions and adjustments. UPC Assignments, Master Data Configuration, MRP and PO configuration.
  • Part of Large global project, worked on merger of UK and US boxes for SAP.
  • Worked along with the FICO team and Idocs.
  • Lead LSMW person. Due to its complexity.
  • Invoice verification.
  • Worked with configuration to meet business requirements; created and executed test plans for software modifications and facilitated transfers into production SAP modules.
  • Business process analysis and Process mapping.
  • Areas of responsibility include Material Master, Procurement, MRP and Inventory Management
  • Implementation, creation and testing of functional requirements to projects.
  • Configuration in SAP of FI/CO, Procurement, Material Management, SAP Supply Chain support process, Material Master, Procurement, MRP and Inventory Management.
  • Configured and modified software configuration to meet business requirements; creates and executes test plans for software modifications and facilitates transfer into production; writes software documentation suitable for internal systems control and user manuals for multiple SAP modules.
  • Functioned as a task leader on large projects and/or project leader on small projects for selected assignments; coordinated resources, milestone schedules and related communication; responsible for delivery of assigned scope of work.
  • Conferred with customers to determine business requirements on moderate projects independently and on complex projects with assistance in SAP.
  • Used IS standard methods and process to complete project tasks; assists in developing methods and processes when required.
  • Lead and assisted team members and customers with problem solving related to software application performance and usage; supported on an as-needed basis (24x7) assigned applications and participated (through expertise) on problems outside specific assignment to insure business operations are not interrupted or delayed.

SAP Analyst

Confidential

Responsibilities:

  • Frequent configuration of SAP modules including but not limited to: FI-GL, AP, AR, AA, Special Purpose Ledger, PP, MM, TE and Security.
  • Develop and maintain complex cost center and profit center hierarchies.
  • Account postings, Vendor invoice verification, posting keys, Transfer of Balance of vendor customer and ledger.
  • Period’s configuration. Year-end closings.
  • General ledger and New General ledger.
  • Chart of accounts, cost elements, accounts receivable, Dunning.
  • Accounts payable, GR/IR, Lockbox, Controlling, product costing, reporting, taxes.
  • Exchange rate and Currency,
  • Assets Accounting, Assets depreciation, Asset year end closing,
  • Develop and use validations/ substitutions.
  • LSMW expert. Trained analyst on how to properly modify and use it.
  • Frequent use of reporting tools including: ABAP query, report writer/painter, drilldown reporting, and comfortable debugging ABAP programs as part of problem resolution.
  • Project Manager.
  • Create SAP scripts. Use IDOC/EDI technology and related business processes for incoming/ outgoing payments, as well as workflow.
  • Translates Business requirements into design specs.
  • Assist in development of interfaces between all non-SAP systems and modules.
  • Work with transport management and review change requests as part of the change management process.
  • Warehouse management.
  • Testing of configured solutions.
  • Business process analysis and Process mapping.
  • Assist in consolidating group companies in various currencies.
  • Use multiple financial applications, especially asset accounting and maintenance of multiple sets of books.
  • Prepare and deliver training and presentations to end-users.
  • Basic working knowledge of SAP BW, including usage of Standard Business Content and Extractors with knowledge of the BW Reporting tools.
  • Familiar with external tax packages like Taxware and Vertex.
  • In Depth Expert Knowledge of SAP FI/CO, MM, PP, TE and Security.
  • Financial integration into FI/CO from other modules.
  • Experienced configuration in HR, FI/CO, TE, MM, PP and Security.
  • Full-scope of SAP services, including SAP consultancy, system integration, outsourcing, education, help desk support.
  • Identifying data integrity/process issues and determining the best course for resolution.
  • Configuring SAP and translating business process requirements into SAP functionality.
  • Design and develop functional specifications for reports, interfaces and enhancements.
  • Conduct technical and problematic research, and analyze data to determine solutions associated with the design and implementation of the software with system testing, maintenance, production support and performance tuning.
  • Coordinate and review functional business fixes and new functional business requirements. Determine the impact of changes on SAP.
  • Research and analyze clients’ existing business processes, lead efforts for process re-definition and re-engineering; and collaborate with various teams or individuals to deliver technology business solutions to assist clients in meeting business challenges.

SAP Senior Analyst

Confidential

Responsibilities:

  • Implementation, creation and testing of functional requirements to projects.
  • Worldwide Implementation of SAP.
  • Analyze and solve complex system problems.
  • Areas of responsibility include Material Master, Procurement, MRP and Inventory Management.
  • Configuration in SAP of FI/CO, Procurement, Material Management, SAP Supply Chain support process, Material Master, Procurement, MRP and Inventory Management.
  • SAP Travel Management Module requirements.
  • ABAP debugging of SAP.
  • Part of Data Migration team. Using LSMW.
  • Inventory Management.
  • Incoming movement processing including; goods receipt and customer returns.
  • Outgoing movement processing.
  • Stock transport order processing.
  • Sarbanes Oxley testing and data management using SOX express.
  • Respond to client problem requests related to SAP MM FI/CO, Travel management modules and E-commerce applications.
  • Help more than 50000 clients with problems related to Financial Shared Services (FSS).
  • Assist employees worldwide with SAP, Manugistics, Demand and Supply Chain Management, Purchasing, MRO, MRP, Accounts Payable, Reporting, Travel and Expenses, General Ledger, Accounts Receivable, Cost center accounting, Human Resources-personnel master and vendor master link.
  • Articulate each problem in the areas or problem description, troubleshooting activity and resolution.
  • Set priorities and handle multiple tasks with similar urgency independently.
  • Assess judgments to severity of problems related to business impact.
  • Project manager
  • Provide developers with systems requirements
  • Purchase to Pay business process, purchase order conversion, goods receipt processing, and invoice verification.

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