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Technical It Lead Service Co-ordinator Resume

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TexaS

SUMMARY:

  • 12 years as an IT Functional Analyst Professional.
  • Productive self - starter with strong work ethics consistently achieves goals.
  • Proven experience in SAP consulting (module Sales and Distribution ).
  • SAP R/3 Integration/Testing of third-party software vendor interfaces into the SAP SD Customer Order Management Cycle.
  • SAP SD Configuration/Support Presales activities; Sales order processing, Inventory Sourcing in-house production/external procurement Shipping, Billing and Customer Payment Pricing in Sales/Distribution
  • SAP SD Maintenance/Support of the SAP SD customer master data.
  • Responsibilities are to provide reports to the various regional and head office managers, clean-up of the database and maintain. User Training and enhancements
  • SAP SD Pricing and Configuration,
  • 11 Business Unit upgraded successfully
  • Business Interaction, Logistics flow processes, problem-solving track and trace.
  • Confidential way in Sales and Marketing (E- Confidential reporting)
  • Brand Promotion at Confidential

CORE QUALIFICATIONS:

  • SAP R/3 Integration/Testing
  • SAP SD Configuration/Support
  • SAP MDM Maintenance/Support
  • MS Office
  • RoboHelp
  • Lotus Notes 6.5
  • SYMBOL - TC55, TC56

PROFESSIONAL EXPERIENCE:

Confidential, Texas

Technical IT Lead Service Co-Ordinator

Responsibilities:

  • Supporting process flow, Problem Solving,
  • Logistic execution,Inbound and outbound.
  • Taking appropriate action to resolve problems and change requests track and trace. Sap SD process Updates between Confidential AND SAP .
  • Monitoring all reported problems and change requests. Vendor interfaces into the SAP SD Customer Order Management Cycle. Action and resolve CIM as required.
  • Manage general queries in a professional manner
  • User Training and enhancements

Confidential

SAP -SD Integration and Support

Responsibilities:

  • SAP R/3 Integration/Testing of third-party software vendor interfaces into the SAP SD Customer Order Management Cycle. Action and resolve CIM as required.
  • Actively involved in Test Analysis and Testing activities.

Confidential

Technical Service Co-Ordinator

Responsibilities:

  • Supporting process flow
  • Logistic execution

Confidential

Member

Responsibilities:

  • Maintaining and supporting of the SAP SD customer master data.
  • Responsibilities were to provide Marketing and advertising Insights to various regional managers.
  • Gap Analyzing forecasting
  • Intergration and improvement in business cycles

Confidential

Senior Analyst - SAP SD /SD MDM

Responsibilities:

  • Maintaining and supporting of the SAP SD customer master data. Responsibilities are to provide reports to the various regional and head office managers, clean-up of the database and maintain the various dealers, fleets, rentals, exports and regional areas for the customer master data and hierarchy structures. Taking appropriate action to resolve problems and change requests
  • Function as an assistant pricing manager for all motor vehicles. Duties include updates of competitor launches of new products with pricing structures. Different dealer conditions.
  • Maintenance of pricing structure updates, discounts, etc. on the SAP system and price change request as per departments. Test and development of software migration between systems. Monitoring all reported problems and change requests.
  • Manage general queries in a professional manner.

Confidential

R/3 SD Integration and Support

Responsibilities:

  • Contributed to the integration and support of Confidential, a non-standard SAP system.
  • Duties included assisting the accountants and auditors with the month- end billing period and provide vital input to future project enhancements to streamline the process.

Confidential

IT Specialist

Responsibilities:

  • Confidential ’s Global Services division, first line SAP sales, and distribution support to Confidential ’s International clientele.
  • Support activities also include providing coordination on existing and new SAP projects

Confidential

R/3 SD Support and Consulting

Responsibilities:

  • Adhere to SAP contractual regulations, Confidential was required to update their existing SAP systems. 11 Business Units.
  • Facilitated the deployment and implementation of the upgrade process, change procedures, integration testing, process workflows, and upgrade support.

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