SUMMARY:

• Senior IT executive with strong business acumen and with over 20 years of experience managing end - to-end solutions across various business processes and industry verticals using SAP and non-SAP technologies.
• Accomplished leader with extensive background in medium to large scale SAP projects for B2B, B2C, Retail, Wholesale, Distribution and ecommerce industry.
• Expert multi-functional background in large business transformation initiatives.
• Co-founder of 3 startups. Successfully sold all startups to private equity.
• Results Driven, innovative, change-agent, project/program manager, trusted business partner and trusted CXO advisor, business development, program management and service delivery
• Implemented service improvement plans within service delivery organizations globally through to completion including building, implementing, and reporting on agreed KPI’s.
• Led teams for global rollouts of SAP implementation, project teams from 20-100 resources for large retailers and wholesalers.
• Customer relationship, delivery and program management by building high-performance teams to outperform in achieving goals and targets.
• Led team to establish IT support processes and enable IT for a large convenience retailer post-merger.
• Lead teams to create future state architecture and roadmap for divestment initiatives for many fortune 500 companies
• Proven track record in identifying, building, managing complex business partnerships that involve revenue generation and product integration across various software providers like SAP, JDA, Manhattan etc.
• Roadmap development for SAP S/4 HANA implementations and business transformations

CORE SKILLS:

• Retail, Wholesale, Distribution, CPG, ecommerce & Mobile commerce
• Business Transformation Services
• Merchandising and Category Management
• Order to Cash
• Procurement and Supply Chain
• Business Intelligence & Analytics
• Audit & Compliance reporting
• Supply Chain Analytics & Optimization
• Finance & HR
• Retail & WHSL Operations
• OMNI Channel
• Business - IT Goal Alignment
• Mergers & Spin offs
• Pre-sales and Project Proposals
• Stakeholder management

TECHNOLOGY:

• SAP Program Management & Solution Architecture
• Enterprise Information Management
• Process Automation & Improvement
• Enterprise Architecture & Governance
• Enterprise Information Security
• Digital & Data Strategy
• Big Data Architecture
• Failover and DR solutions
• Master Data Design & Governance
• Data Conversion and Migration
• Cloud Architecture & Migration
• Application Value Management
• Application Development Management
• IT Due diligence in M&A process
• Inclusive Leadership
• Self-directive & self-motivated
• Managed P&L for various programs
• Performance Management
• Team Building & Mentoring
• Vendor & Contract Management
• Project / Program Management
• Diversity and Conflict Management
• Client Relationship Management
• Practice & Business Development
• Multi-time zone management
• Managing budget, resources and scope
• Service delivery design and execution
• IT Strategy & Execution
• RFP creation and response management

PROFESSIONAL EXPERIENCE:

Director Business Transformation Services

Confidential

Responsibilities:

• Work with sales team in crafting winning proposals for various business transformation initiatives with SAP S/4 HANA as the core.
• Led, mentored and created high performance project delivery team across the globe for seamless delivery of SAP transformation initiatives for Retail and CPG clients.
• Led development of 3-5 year strategic roadmaps for future retail & wholesale organizations encompassing the evolution of enterprise business solution portfolios from current to future state with optimal use of SAP products and cloud offerings.
• Lead customer’s digital agenda from CxO perspective using SAP digital innovation and transformation best practices to deliver the roadmap for creating an intelligent enterprise.
• Lead and facilitate collaborative architecture discussions with IT leaders and business executives for development of SAP S4/HANA implementation roadmap.
• Created Business Transformation using Direct to Consumer model for Disney.
• CXO advisory services for optimal use of Enterprise Architecture frameworks, establishing governance models, service delivery, data migration, landscape transformation, risk management, cloud migration and optimization of business processes.
• Created approach for IT due diligence and Day 1 readiness for M&A projects with focus on IT process across all the business processes.

SAP Retail Practice Lead

Confidential

Responsibilities:

• Responsible for many large SAP and non-SAP projects for large transformation initiative for key retail clients like Ulta, Walgreens, Mizuho, Kao, BJ’s, Brown Forman etc.
• Led many pre-sales proposal development and RFP responses for various clients for new implementations, cloud migrations, AVM and ADM.
• Supported sales and account management teams to define strategy to expand existing accounts as well as establishing new relationships.
• Helped increase revenue by $10 Million, provide value added solutions and increase footprint at existing customer base as well as new customers.
• Identify, develop, and evaluate go to market strategy for Confidential ’s pre-packaged C1 solution for retail industry, identify and generate potential leads.
• Manage the end-to-end sales process for many opportunities including initial client communication, on-site presentations, RFI response, multi-day client workshops, RFP submission, negotiation and deal signing.
• Drive service improvement plans with Service Delivery Organization globally through building, implementing, and reporting on agreed KPI’s across different business processes for retail organizations.
• Responsible for development and implementation of solutions the overall service delivery for both IT and business and ensuring that all organization wide systems confirm to standard enterprise frameworks.
• Review portfolio performance with Retail and CPG head, SAP COE and sales group consistently.
• Drive business growth for SAP Retail practice areas including cloud migration, Analytics, eCommerce, Supply chain, Finance and Merchandising. Support sales and account teams to define strategy around building new business with existing accounts as well as establishing new relationships.
• Partner closely with the senior leadership at Confidential and cross functional teams across Quality, Back Office Operations and Solution Architects for implementation of key SAP projects and deliverables
• Articulate Confidential ’s preposition to win the deals and work with Corporate Management to manage existing and new business demand & budget, forecast & booking, and define margin parameters.
• Service Delivery Director for complete IT landscape outsourcing for large retailer managing around 40+ resources. Established best practices and transitioned to another SDM for run state. Complete engagement around $10 million. Target productivity gains 5% every quarter.
• Managed program delivery and end-to-end management of large scale initiatives both directly and through management of a team of architects, software developers, project managers and requirements analysts.
• Responsible for leading first ever SAP S/4 HANA and SAP Bank Analyzer implementation for a bank.

Confidential

IT Executive Consultant

Responsibilities:

• Worked as an advisory consulting partner to CXO and senior leadership for various strategic initiatives.
• Managed programs from $5 million to $20 million for various fortune 500 companies.
• Played various leading roles such as a Chief Architect and Service Delivery Director to manager large SAP and non-SAP implementations for large transformation initiative across various customers - Polo Ralph Lauren (Retail, Wholesale and eCommerce), Verizon (Retail), BP AMPM (Retail), ARCO (Retail), ShaneCo (Retail) and others.
• Identified key opportunities across existing and new business accounts and provided value added solutions and helped to create various proposal’s responses and service offerings including RFI and RFP response preparation, scope definition and solution architecture, time and effort estimation.
• Conducted M&A study for pre-merger and due diligence for post-merger implementation work.
• Responsible for leading development of architecture vision including as-is and to be scenarios from concept to implementation & delivery of complete EIM program including harmonization of Master data across different systems with source as SAP.
• Worked with business process owners in defining the future state business processes using SAP and helped establish the service delivery with outsourced vendor.
• Project Management and budget management for various initiatives.
• Managed IT enablement of divestment project for BP where 2 refineries were sold off to Tesoro, and helped to achieve 2 primary goals of the organization - reduce Opex and define solution architecture for divestment.
• Led strategic and operational IT planning to achieve business goals by innovative IT solutions, prioritizing IT initiatives, and coordinating the evaluation, deployment and management of current and future IT systems across the organization.
• Collaborated with Chief Architect and Architecture governance council to craft Architecture & Data governance process to ensure quality of all projects post SAP implementation.
• Managed OCM during SAP implementation and phased rollout to over 1200 sites

SAP Solutions Architect

Confidential

Responsibilities:

• Managed data consolidation during Confidential
• Led team of over 10 resources including functional architects, developers and testing resources.
• Established Data governance strategies for SAP IS Retail master data, pricing and promotions.
• Managed a team to implement real time pricing and availability for Confidential .com from SAP.

ERP BUSINESS SYSTEMS MANAGER

Confidential

Responsibilities:

• Promoted in ranks from developer, lead developer, team lead to manager.
• Managed a team of 20+ team members including 10+ Confidential for Grainger.com user, order and customer service workflows and integration with real-time data from backend SAP.

SENIOR ANALYST

Confidential

Responsibilities:

• Played various roles from developer, analyst to project coordinator and lead.