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Sap Otc Lead Resume

EXECUTIVE SUMMARY:

  • Fifteen Years of SAP functional experience in configuration, customization, development, integration, and testing of SAP application with a focus on Order to Cash Process.
  • Extensive experience in Business process design, Business process re - engineering, Implementation, Integration, Testing, Go-Live & Support
  • Four full life cycle implementations using ASAP methodology including nine rolls out projects with Hyper care support.
  • Worked on all stages of SAP life cycle implementation in Business Process Engineering & Analysis, As-Is Study, To-Be Process (conducted Workshops), GAP Analysis, Blueprint Mapping & BPP (Coordinated with Counter Part/SME’s), Testing (Functional/Unit/Regression), GO-LIVE, Post Production Support, End User Training (Job-Aid), Trouble Shooting, Cut Over Planning and Documentation using ASAP methodology.
  • Extensive SAP SD experience in Order Management & Billing including Milestone billing, Lease Billings, Credit Card sales, Revenue Recognition, Credit Management, Disputes Management integration with CRM, Cash Sales, Configuration of Sales Document type, schedule lines, item categories, Copy Control, maintaining Enterprise structure, BOM configuration, Customer master data including CMIR, Account determination, Rebate process, EDI process, Batch Management, Intercompany sales, Stock transport orders, Third Party sales, Consignment sales, Credit-Debit memos and Returns.
  • Proficient in customization of SAP Pricing in SD by defining Pricing Procedures, using Condition Table, Condition Types (Freight, Taxes, discount, and Special Prices) and Access Sequence.
  • Experience in the configuration of basic functions including partner determination, output determination, text determination, account determination, material substitution, and free goods determination
  • Worked extensively on EDI interfaces including EDI 810 for Invoices, EDI 850/855 for Sales orders.
  • Experience in designing functional specs for interfaces between SAP and the other ERP systems (worked extensively with ABAPers in designing the specs).
  • Experience in importing conversion data like Open Sales orders, Open AR, Open Credit, Open Disputes and Collection notes from legacy systems to SAP by using LSMW & Batch Input Session techniques.
  • Ability to work as a SAP techno-functional consultant with sound knowledge in ABAP Queries and Reporting Tools: Report Painter and Report Writer, User-exit programming, LSMW, ECATTS Programming, and Debugging.
  • Extensive experience in Reporting (Designing and building the relevant reports using Report Painter/ Report Writer and SAP Queries).
  • Technical experience understanding reports using ABAP/4. Data mapping, conversion and data up-loads from Legacy to SAP. Familiar with SAP Solution Manager, CAT, LSMW, building SAP Queries & SAP Scripts.
  • Involved in writing various test plans and coordinate Unit Testing, Integration Testing, Regression Testing, and User Acceptance testing and Lead the testing team using various tools such as HP Quality Center, IBM Rational, and Clarify.

SAP FUNCTIONAL SKILL:

  • SAP R/3 SD Module Version, 4.7 CIN, ECC 6.0, IS-Mills
  • SAP R/3 FICO Module version 4.7, ECC 6.0, IS-Retail, IS-Mills
  • SAP FSCM ECC 6.0
  • Solution Manager
  • Clarify tool for raising support tickets/ cases
  • HP Quality Center for Unit and Integration testing
  • U-perform tool for creating BPP
  • Lotus Notes, MS Office Outlook
  • Remedy tool for Tickets
  • IBM Rational Tool for Defects and Testing

PROFESSIONAL EXPOSURE:

Confidential

SAP OTC Lead

Packages: SAP ECC 6.0, SAP FSCM

Responsibilities:

  • Implemented B2B Sales and B2C Sales with integration with SAP Hybris software
  • Implemented Amazon Marketplace interfaces using MuleSoft and Channel Advisor interfaces
  • Worked on a lot of Order interfaces including MuleSoft, SAP PI as well as Seeberger middleware
  • Worked on the Integration of SAP SD with Tax software Vertex for all the tax-related issues.
  • Worked on Sales BOM for Kitted items
  • Developed Interfaces between Web and SAP using standard I-docs and some enhancements
  • Streamlining EDI On-Boarding process from the SAP process side
  • Worked on Pallet Discount pricing for Canada Business
  • Worked on the Trading Contracts between Switzerland company code and US company code
  • Coordinating all the testing including Regression testing, Unit testing and Integration testing for OTC processes
  • Worked on Inter-Company transactions between the US and Canada
  • Worked on Export interfaces with Derringer
  • Worked on Free Goods processes like No charge Orders, Samples, Donations and Internal Employee Orders
  • Worked on Sales BOM for Kitting process

Confidential, Burlington, VT

SAP OTC Lead

Packages: SAP ECC 6.0, SAP FSCM, Solution Manager

Responsibilities:

  • Implemented B2B Sales and B2C Sales with integration with SAP Hybris software
  • Worked on a lot of Order interfaces including SAP PI as well as Seeberger middleware
  • Working on Phase 2 which includes Trading Contracts and Intercompany Sales from Switzerland to the US
  • Worked on the Integration of SAP SD with Tax software Vertex for all the tax-related issues.
  • Working on streamlining month end process for reconciliation
  • Developed new critical reports for audit as well as regular Business processes
  • Developed Interfaces between Web and SAP using standard I-docs and some enhancements
  • Streamlining EDI On-Boarding process from the SAP process side
  • Developed key enhancement involving sending emails to multiple emails Ids using Contact persons
  • Created a new Pre Order process, new exclusion process for Sales
  • Worked on the Trading Contracts between Switzerland company code and US company code
  • Coordinating all the testing including Regression testing, Unit testing and Integration testing for OTC processes
  • Worked on the introduction of new KOLD products in the market using Pre Order process in SAP
  • Worked on Free Goods processes like No charge Orders, Samples, Donations and Internal Employee Orders
  • Worked on Sales BOM for Kitting process

Confidential, Burlington, VT

SAP OM Lead

Packages: SAP ECC 6.0, SAP FSCM, Solution Manager

Responsibilities:

  • Configured end-to-end Business processes with new sales document type, new item categories and new delivery document type including the copy controls and routines to take care of requirements and data transfer routines.
  • Implemented B2B Sales and B2C Sales with integration with SAP Hybris
  • Worked on a lot of Order interfaces including SAP PI as well as Seeberger
  • Worked on the Integration of SAP SD with Tax software Vertex for all the tax-related issues.
  • Supporting the ECC Vertex tax related configuration and issues. Troubleshooting RFC issues and queuing issues related to Vertex.
  • Worked on the Configuration of the Credit card sales integration with third-party services of Pay metrics XiPay.
  • Implemented the Contracts and Scheduling agreements process.
  • Configured the Rejection Codes and worked on Enhancements to implement them systematically depending on various conditions.
  • Worked extensively and addressed the issues during Month end and Year end closing for proper period end reconciliation.
  • Worked on the substitution and validation rules for putting the credit card number on the reference field whenever there are a credit card sales involved. Also worked on enhancements involving moving fields from the billing document to the Finance document.
  • Hands-on Vistex expertise (transactional/composite) for chargebacks, bill backs, sales incentives, customer rebates.
  • Worked on the SD Output type’s configuration using NACE and Text configuration and determination using VOTXN.
  • Worked on the SAP Batch Management configuration for Item categories and billing batch split items.
  • Provided Tier 1/Level 1 SAP support during the Hyper care period.
  • Worked on the Incompletion rules and procedures for the sales orders
  • Worked with technical team on adding Custom data in Additional data tabs
  • Worked on the Sales order User status functionality using Release strategy, Retro Billing VFRB, and Exchange Rate Determination.
  • Implemented the Consignment sales process, Material determination process, Pro Forma billing
  • Worked on Profit center default on the sales order using FI Substitution
  • Worked on Milestone Billing with PS interface for Assembly Orders.
  • Developed the Interface with print solution IKON for printing all the Paper invoices at their Datacenter.
  • Worked on various VOFM enhancements involving Invoice consolidation, VBRK/VBRP invoice data copy control and output requirement routines.

Confidential, Dublin, OH

SAP OTC Lead Consultant

Packages: SAP ECC 6.0, SAP FSCM, Solution Manager

Responsibilities:

  • Configured end-to-end Business processes with new sales document type, new item categories and new delivery document type including the copy controls and routines to take care of requirements and data transfer routines.
  • Worked on the Integration of SAP SD with Tax software Vertex for all the tax-related issues.
  • Supporting the ECC Vertex tax related configuration and issues. Troubleshooting RFC issues and queuing issues related to Vertex.
  • Worked on the Configuration of the Credit card sales integration with third-party services of Paymetrics XiPay.
  • Implemented the ECC Pricing with high integration with Vistex. This included configuring Pricing procedures, condition types, condition records and customizing requirement routines.
  • Implemented the Contracts and Scheduling agreements process.
  • Configured the Rejection Codes and worked on Enhancements to implement them systematically depending on various conditions.
  • Provided the Functional Specification to create “Z - Tables” for Pedigree and License Checks (As per various State and Federal Regulations) at the time of Sales Order Entry. I.e. Customer License, Plant License, Vendor License etc.
  • Worked extensively and addressed the issues during Month end and Year end closing for proper period end reconciliation.
  • Worked on the substitution and validation rules for putting the credit card number on the reference field whenever there are a credit card sales involved. Also worked on enhancements involving moving fields from the billing document to the Finance document.
  • Hands-on Vistex expertise (transactional/composite) for chargebacks, bill backs, sales incentives, customer rebates.
  • Worked on the SD Output type’s configuration using NACE and Text configuration and determination using VOTXN.
  • Worked on the SAP Batch Management configuration for Item categories and billing batch split items.
  • Provided Tier 1/Level 1 SAP support during the Hyper care period.
  • Worked on the Incompletion rules and procedures for the sales orders
  • Worked with technical team on adding Custom data in Additional data tabs
  • Worked on the Sales order User status functionality using Release strategy, Retro Billing VFRB, and Exchange Rate Determination.
  • Implemented the Consignment sales process, Material determination process, Pro Forma billing
  • Worked on Profit center default on the sales order using FI Substitution
  • Worked on Milestone Billing with PS interface for Assembly Orders.
  • Developed the Interface with print solution IKON for printing all the Paper invoices at their Datacenter.
  • Worked on various VOFM enhancements involving Invoice consolidation, VBRK/VBRP invoice data copy control and output requirement routines.

Confidential, Dublin, OH

SAP OTC Billing & AR Lead

Packages: SAP ECC 6.0, SAP FSCM, Solution Manager

Responsibilities:

  • Gathering & Understanding the Business Requirement of the client by conducting the Business process workshops and validation sessions with the SME and Business owners for the Order Management, Billing, AR, Disputes, Collections and Credit Management processes.
  • Configured end to end Business processes with new sales document type, new item categories and new delivery document type including the copy controls and routines to take care of requirements and data transfer routines.
  • Analyzed the logistics processes, order management, and manufacturing processes and designed the solutions for Periodic billing, Stock transfer orders, Inter Company Sales, IN and OUT process and Drop shipments/Third party sales.
  • Implemented the Billing, Accounts Receivables and Credit Management module of SAP for the Business which included the Invoice processing, Dispute Management, Collections Management, Cash and Credit cards process, Cash processing, Documentary Payments, incoming payments, Lockbox, Credit Management, Dunning, and Payment Terms etc.
  • Created the Business process Blue Print documents for processes in Billing, AR, Credit Management, FSCM Disputes, FSCM Collections, Cash Management, banking process, and Inter-Company related scenarios.
  • Developing Mapping documents for converting the legacy data to SAP. This included the conversions related to Open AR, Credit master, Credit limit and open Disputes.
  • Involved in testing and debugging of all transactions (unit testing) and Integration Testing with other modules like MM, WM, and FI. Involve in the Integration testing from OTC (order to cash) perspective in the area of Sales and Distribution. Created Test scenarios, Test event, test data, test script using QC.
  • Involved in Creating Number Ranges, Account Groups, and Output, Text Determination Procedure, Material Determination, Scheduling Agreements, Revenue Recognition, Account assignment, and Automatic Account determination by integrating with FI module as per business requirements.
  • Worked on integration with MM module including MRP, Drop Ship Purchase Orders.
  • Designed and configured the Cash and Credit card process with Integration with other teams like CRM, Transportation, and APO for implementing new solutions. ( Confidential )
  • Designed the integration settings of FI-MM and FI-SD and customized all the background settings for data flow between SD-MM
  • Prepared the BPP and configuration spec documents in Billing, Credit, FSCM, and AR. Also created the User training procedural documents and provided training to the End-users.
  • Worked on account determination configuration and interface points between FI and SD on various SD activities such as order management, pricing, delivery, transportation, and billing.
  • Worked closely with Abapers on developing the WRICEF on the Disputes workflow, AR reports including securitization, Billing EDI Interfaces, Open AR conversion, Billing and AR enhancements and Customer forms using Adobe forms.
  • Worked on the configuration and design of the interface between ECC billing and Customer portal for Invoice using CRM.
  • Worked on the design and Configuration of the Customer billing EDI 810 outputs as well as other print outputs for all the billing forms for the customer. Also Configured the Customer Invoice transmission through Fax and email.
  • Worked on the mapping and deployment of EDI 810, EDI 855, and EDI 850 I-docs: ORDERS05, INVOIC02, and EXPINV04.
  • Worked extensively on the Sales Credit and Debit process with CRM integration and approval workflow.
  • Worked on the Tax Interface with Vertex and Credit card 3rd party vendor Pay metrics Xi Pay

Confidential, Irving, TX

SAP OTC Hyper care Lead

Packages: SAP ECC 6.0, IS Mills, Solution Manager

Responsibilities:

  • Configured Sales Organization, Distribution Channel, Sales Office, Sales Group, Shipping Point, Loading Point, and transportation planning point.
  • Configured Customer Master Data, including Business Partners, Customer Material Information records, Agreements, Customer Groups, Customer Districts, block for customers.
  • Configured Material Master Data, including material types, Material BOM, material lists for product selection and Item Category Groups.
  • Set up Pricing Conditions, including pricing data, material price, pricing limits, customer specific prices, pricing condition techniques, and pricing procedure determination to configure Pricing.
  • Performed Sales Processes for orders such as standard orders, rush orders and return orders.
  • Defined Copy Controls for Sales Document types, Item categories, and schedule line categories allowed into and from delivery documents and/or billing documents.
  • Configured Billing Documents, including invoice types, credit, and debit memo, copying control, billing methods, invoice lists, agreements and contracts, rebates integration, cash on delivery, resource billing, billing between company codes, inter-company billing, billing plans set up for Intercompany orders, export orders, etc.
  • Created and Customized Billing methods- Periodic Billing and Mile Stone Billing rules, Collective and Invoice Split processing.
  • Configuration expertise in the areas of Order Management, Shipping, Billing, Pricing, Output determination, transfer of requirements, Availability check, Credit Management, Rebate Processing, Batch Management, EDI, Inter Company Business Process, Returns Processing.
  • Experience in variant configuration, MTO order processing, split valuation, batch management.
  • Extensive experience in Cross-Module integration of SD with MM, PP, CS, FI, and CO-PA.
  • The configuration of the Master Data: Material Master, Customer Master (partner functions), Info Configured of Master Data like Material Master and Vendor master.
  • Basic Sales Order Cycles, Sales Document Types, Special Sales Document Types (Rush Order, Free-of-Charge), Item Categories, Schedule Line Categories, Copy Control for Sales Documents, JIT Inventory.
  • Worked on Integration of SD and PS systems for the Rebar Business. Rebar uses PS for resource-related billings and WBS breakdown for Costs.
  • Involved in Configuring of various Basic functions like free goods determination, Material determination, Text determination, and Tax Determination. ( Confidential )
  • Enhancements: Business required outputs for Quotation and Invoices like number ranges for invoices for different company codes, layout enhancements in the smart forms etc.
  • Involved in testing and debugging of all transactions (unit testing) and Integration Testing with other modules like MM, WM, and FI. Involve in the Integration testing from OTC (order to cash) perspective in the area of Sales and Distribution. Created Test scenarios, Test event, test data, test script using QC.
  • Involved in Creating Number Ranges, Account Groups, and Output, Text Determination Procedure, Material Determination, Scheduling Agreements, Revenue Recognition, Account assignment, and Automatic Account determination by integrating with FI module as per business requirements.

Confidential, Irving, TX

SAP OTC OM, Billing & AR Lead

Packages: SAP ECC 6.0, IS Mills, Solution Manager

Responsibilities:

  • Gathering & Understanding the Business Requirement of the client by conducting the Business process workshops and validation sessions with the SME and Business owners for the Billing, AR and Credit Management processes.
  • Implemented the Billing, Accounts Receivables and Credit Management module of SAP for the Business which included the Invoice processing, Dispute Management, Collections Management, Cash and Credit cards process, Cash processing, Documentary Payments, incoming payments, Lockbox, Credit Management, Dunning, and Payment Terms etc.
  • Implemented the Cash and Credit cards process, Incoming Cash processing, Documentary Payments including LC, NF metal processing including Hedging, incoming payments, Lockbox, Credit Management, Dunning, and Payment Terms
  • Finalizing the design of the To-Be process for the Order to Cash Billing & AR process and Configuring the Billing, Accounts Receivables & Credit Management modules of SAP
  • Worked on Data conversions and Data loads of GL balances and open AR and open AP balances and open GR using LSMW and BDC.
  • Analyzed the logistics processes, order management, and manufacturing processes and designed the solutions for Periodic billing, Stock transfer orders and Drop shipments/Third party sales.
  • Defined the valuation level, Group Valuation areas, Valuation classes and account grouping for movement types and configured the automatic postings (OBYC).
  • Worked on the configuration of Hedging and NF pricing for IS-Mills.
  • Worked on the Configuration and documentation of the billing Output types, text types, and forms for the Sales/Billing Processes.
  • Creating the functional specifications for output forms, enhancements, and reports. Also worked on creating the functional specifications for all the Sales and AR related BI reports.
  • Helping the client in integration testing for various rollouts and regression for already live sites.
  • Designed the Inter-company (OBYA) prototype for Inter-Company Reconciliation process by analyzing all the Payables/Receivables and evaluate the reconciliation issues in designing the prototype.
  • Resolved issues related to billing document flow, incoming payments in AR during the Hyper care as well as during the Integration testing.
  • Configured and Customized the Down Payment process and Dunning Process for Poland and Europe. Worked with the SAP team on issue resolutions and streamlining the process.
  • Configured Cash Journal business process for over the counter cash sales. This involved taking cash payment from the customer and issuing the receipt.
  • Worked with SAP team in designing the custom solution for the Recycling line of Business where Vendors need to have the credit management.
  • Worked on the integration of ECC sales with APO TPVS and GATP. Also worked on the integration with foreign trade modules like GTM and GTS.
  • Worked on creating the functional specifications for all the Sales and AR related BI reports.
  • Worked on the configuration of the letter of credits for the bank guaranteed sales and Revenue recognition for leasing scenarios which includes the monthly billing plans and deferred revenue recognition.
  • Worked on the Global roll out in Europe which included the processes like Bills of exchange, Letter of Credits, Late payment fee, Dunning notices, Hedging and Down payment process.
  • Worked on the Billing integration between Project Systems and ECC billing using WBS elements. This was used for the Rebar business which is part of the Construction industry.
  • Prepared documentation and end-user training manuals for the business user. Quality u-perform tool was used to capture all the Business Processes.
  • Providing exemplary post-go-live support to end users and stakeholders in the organization responding to customer inquiries, troubleshooting production issues and doing compatibility testing.
  • Worked on creating the functional specifications for all the Sales and AR related BI reports.
  • Involved in the implementation of the SAP R/3 system as a team member to configure order to cash process.
  • Gathered and analyzed User Requirements for developing technical specification documents.
  • Worked on ECC Integration with CRM, SD Revenue recognition and Integration with Project Systems for billing

Confidential

SD Support Team Member

Packages: SAP R/3 4.7, IS Retail

Responsibilities:

  • Customizing and testing the new requirements for the client using the Clarify tool and work requests.
  • Providing offshore support in the field of SD for the Confidential Retail DART Project. The work also involved Job monitoring and error resolution for the client
  • Coordinating all cross-functional module specific issues with MM/SD/PP/BASIS/ABAP consultants.
  • Responsible for solving configuration issues with Sales Order types, Billing, Shipping Point Determination, credit management.
  • Supporting the new requirements for pricing procedure for new business process, tax account assignment (Pricing).
  • Maintaining New Pricing Procedure, Condition Types, Condition tables, Field catalog and adding new fields into Pricing.
  • Configured the system for Cash Sales standard orders and Rush Orders for which configured the various document types as per the business requirements.
  • Worked on Incoterms, Payment Terms and maintained master data for condition records.
  • Worked on Periodic billing and Monthly billing calendars.
  • Worked on interfaces between POS systems and SAP using IS-Retail and SAP PI.
  • Involved in Regression testing of the new changes going into production.
  • Facilitate resolution of production support requests by working directly with key business stakeholders.
  • Coordinating all configuration related matters, ABAP reports, BASIS issues etc. with the respective technical consultants.
  • Solving Clarify cases assigned. Clarify is a toolset for monitoring the problems and queries of the super-users related to SAP SD configuration (OM, LOG, Invoice) and usage.
  • Raising Transport requests and Work requests for the Clarify cases solved
  • Involved in completing the month end Sales analysis through integration with BW for a business process called Quantum
  • Monitoring the automated interfaces related to A/R and A/P in order to create Vendor and Customer invoices and payments through Batch input sessions. In case of any problem with the postings, inform the business of the corrective steps to be undertaken.
  • Daily Activity Reports being monitored and resolved in case of Problems.
  • To perform the month end activities for the client
  • Coordinating with the Onsite Team about the assignment and completion of tasks.
  • Coordinating with the Technical Support team for error resolution, program changes.
  • Developing Functional Specifications for the Program changes and customized reports.
  • Developing queries in SAP for reporting purpose.
  • Creating LSMW for uploading the data from certain vendors of the client.
  • Generating SAP SD Support Report on a weekly basis
  • Directly coordinating with the end user for troubleshooting.
  • Tested the Variant Configuration settings with object dependencies, creating and releasing the Production Orders.
  • Provided Support for resolving tickets on a day-to-day basis and transported changes, met deadlines.
  • Imparted complete Knowledge Transfer to Super User and also process specific end-user training based on job roles (Trained users in export documentation using SAP).

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