IT Applications Manager Resume Los Angeles, CA - Hire IT People

SUMMARY:

IT professional with a passion for leading teams through the demonstration of strong work ethic and integrity
Customer - focused with effectiveness in developing high performing teams that deliver quality ERP solutions to internal customers while optimizing system functionalities to support business processes
Combined 14 years of ERP experience specializing in SAP ECC 6.0 and SAP R/3 implementation projects, post-go-live support and sustainment- 11 of those years were in a leadership role
Possess proven track record of effectively leading teams and establishing strong relationships with stakeholders from all functional areas of a business
Expertise with providing internal consulting and training related to SDLC methodologies, SAP best practices and solutions

APPLICATIONS:

EXPERIENCE:

Confidential, Los Angeles, CA

IT Applications Manager

Responsibilities:

Lead and manage a team of 11 senior business analysts and developers that support SAP ECC 6.0 and custom applications across 3 business units of over 700 end-users
Develop team members in leadership skills, monitor and control SDLC and provide daily best practice solutions within SDLC prior to deployment to production
Provide guidance to business analysts and developers to review and analyze potential system solutions to support business needs while maintaining system integrity and adhering to industry policies and standards
Work directly with VP of IT to develop and improve internal IT processes, SDLC methodologies and Operating Plan
Present Operating Plan & updates, KPI’s and staffing strategy to Executive Management on a quarterly basis
Work closely with SAP Partners to procure IT products & services to support business in various SAP Projects and operational activities
Work directly with business stakeholders across all functional areas and internal IT Team to ensure IT solutions align with business strategy
Develop, lead and manage Super User Engagement Program made up of 40+ Super Users that represent all divisions and business functions
Led and managed the following projects while juggling full time duties as Application Manager:

Confidential

Business Analyst

Responsibilities:

Supported Contracts Administration, Program Management, Finance and Operations in various SAP Modules and acted as a key influencer in business process improvements
Trained 40+ Super Users and resolved 400+ IT tickets related to operational issues and enhancements post system go-live
Worked directly with SAP Project Manager to support change management activities such as communication management, training logistics and strategy execution

Confidential, Cumberland, RI

Consultant

Responsibilities:

Confidential, Oklahoma City, OK

Team Lead/Consultant

Responsibilities:

Led and managed a team of 9 senior training consultants responsible for developing and delivering training solutions
Developed and executed training strategy which earned overall team score of 93% and individual score of 96% for all courses delivered in U.S. and Canada

Confidential, Boston, MA

SAP Trainer

Responsibilities:

Designed online and instructor-led courses for 2000+ end-users in Funds Management, General Ledger, Cash Management and Accounts Receivable Modules
Collaborated with Subject Matter Experts to ensure streamlining of processes, successful integration testing and effective course development and delivery
Provided functional support to management using various training methodologies

Confidential, CA

Team Lead

Responsibilities:

Led testing efforts for SAP Phase II rollout and worked with cross-functional teams for integration and regression testing efforts in Sales & Distribution and Finance Modules
Provided SAP go-live support for Confidential Canada while balancing full-time duties as Team Lead for Confidential U.S.
Led business project to resolve over $1.5M in aged receivables by analyzing business processes and using SAP standard functionality and reporting

Project Analyst/Trainer

Confidential

Responsibilities:

Supported all project phases in SAP Global Implementation in Order-to-Cash process
Lead Trainer and Tester in Financial Supply Chain Management Module
Provided critical business input during feasibility studies and played a key role in all phases of the 4-year SAP Confidential Project
Led system upgrade testing in Order-to-Cash Process for Confidential ’s Division in Sales and Finance Modules