Global Master Data Analyst Resume

COMPETENCIES:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Global Master Data Analyst

Responsibilities:

Chronicled, communicated and maintained 15 Global Master Data Customer set-up/amend Business Requirement Documents.
Executed 50+ daily Global Master Data inquiries (Customer & Vendor) as approved by business review process including but not limited to requests to create, change, extend, block/unblock, activate/deactivate, or otherwise modify master data.
Administered on average 25 daily EDI relationships to troubleshoot processes, resolve content issues and mapping problems.
Review, validate and execute monthly Customer Hierarchy create and change requests.
Liaised with business units to thoroughly understand business requirements and impact of Master Data mass upload changes.
Monitored workload, balancing system and process constraints to ensure service level targets were maintained.
Collaborated with business partners to identify and implement work reduction opportunities and efficiencies resulting in FTE cost savings ($170,000), increased productivity and an improved customer experience.
Consolidated and analyzed financial data reports to support local and corporate finance teams with the month-end close process and other finance processes.

Operations & Performance Analyst

Confidential

Responsibilities:

Located, Validated & Onboarded 1,362 Suppliers for mandatory participation in the Dodd Frank Act Compliance review submitted to the Federal Government to determine whether conflict minerals originated in the DRC countries or adjoining countries.
Managed data acquisition of incoming Supplier Performance RFx Evaluations via SAP e-Sourcing, reporting aggregated data and identifying corrective action plans in partnership with suppliers to manage performance within agreed upon SLA's for 200+ suppliers
Trained and Onboarded 529 Suppliers on the Purchase-To-Pay Taulia I-Portal platform.

Confidential

OTC Business Performance Analyst

Responsibilities:

Executed, interpreted and summarized 300 VOC experience responses and presented Customer Survey KPI results to all lines of business monthly, as well as communicating process improvement suggestions.
Saved 88 analytical hours by automating a manual report data transfer process.
Corrected 40% of the non-delivered survey addresses, increasing response rate by 15%.
Reduced unsatisfactory customer survey response time from 4 days to 1.
Implemented positive/negative customer feedback process, administered notifications, database tracking, and trained 16 global resolution owners.
Performed daily administration and support of SalesForce database, including but not limited to user management task, training new and existing users, liaised between Sales, IT team to solve user’s problems.

Confidential

Business Expert

Responsibilities:

Lead the implementation of the Key Accounts Knowledge Expert model eliminating non-value added activities from two sales representatives, freeing up 15% sales time.
Redesigned the Proof of Delivery retrieval process using LEAN methodology resulting in 98% reduction of duplicate request and improved turnaround time from 10 days to 2.
Designed and instituted an all-in-one quick reference guide for virtually training a global network of 87 key business focal points across 3 countries.
Identified and resolved 5 non-compliant workflow activities and provided additional training resulting in an outstanding compliance audit.

Business Analyst

Confidential

Responsibilities:

Validated deployment for 7 designated functional areas impacting over 3,000 employees.
Performed 200+ connected application test variations pinpointing and modifying 27 failed process test requiring workaround/step-out documentation.
Mitigated 57 transition issues allowing on-time GSAP Go-Live implementation.

Confidential

Customer Service Supervisor

Responsibilities:

Underspent an allocated budget of $844,000 returned 20% to the organization.
Increased Passenger Confidential Oil sales by 12.7%.
Developed and documented 5 KPI metric reports allowing management to effectively monitor on average 92,000 weekly calls administered by 273 agents.
Recruited and developed 42 new hires in an intense 30-day training course maintaining established operational dashboard KPIs.