SUMMARY:

Holding 10.5 years of experience in Information Technology. My main area of experience is in Project Management, Business Analysis, Robotic Process Automation, Supply Chain Systems Architecture Development, IVR Systems Implementation with core experience in Data Modelling, End - to-End software implementations involving SOA framework, Infrastructure Management Services and 24/7 Production support.

SKILLS:

Operating System: UNIX Solaris 10, Windows Server 10, Macintosh 9

Languages: PL/SQL, .NET, C#, C++

Databases: Oracle 11g, release 12

Web Applications/Servers: WebSphere, Tomcat, SQL Server

Tools: Blue Prism, UI Path, Microsoft Visual Studio, Microsoft Visio, Microsoft Project, BMC Remedy, HPQC, JIRA Board, MS SharePoint, SAP ERP, Oracle ERP

EXPERIENCE:

Confidential, GA

Senior Functional Consultant

Responsibilities:

• Managing the overall system implementation for a call center application as a Project Manager.
• Engage with Business Leaders to identify, prioritize and deliver automation of business processes.
• Liaise with IT leaders to ensure that the serviced, supported and secure technical environment scales in line with Business Demand.
• Oversee the quality delivery of RPA solutions in accordance with the agreed RPA Delivery Methodology to achieve a consistent high standard of solution to Business Requirements.
• As part of the job requirement delegated responsibility for delivery of individual processes to assigned Delivery Lead.
• Managed the automated processes daily to ensure they are scheduled in line with Business Requirements and handled exceptions, referrals and system outages appropriately.
• Distributed appropriate Management Information to the Business Customers in order that the business benefit and usage can be proactively tracked, monitored and refined.
• Identified and managed risks and dependencies and effectively managed these across internal departments and UI Path as necessary.
• Perform UI Path Opportunity Assessments to identify and prioritize business processes that are potential candidates for automation.
• Managed a team of Business Analysts to fully and clearly document business processes to the granular level of detail that is required for a UI Path automation program.
• Work closely with UI Path developers, business analysts and testers to understand and assist with the creation of their solution design (SDD), ensuring they deliver a solution that meets the business requirements.
• Acting as a central point of knowledge and control for business processes, communicating with the developers, subject matter experts (SMEs) and the business process owners to answer any queries that arise during the development and testing of an automated solution.
• Overall Project Management with resource allocation planning and making sure all the phases of project are met in terms of cost and timelines.

Skills: Microsoft SharePoint Functional, Genesis 9.0, UI Path Studio

Environment: Microsoft Azure Cloud, Genesys Omnichannel Customer Experience Application, UI Path, UI Path Orchestrator 2017.1

Confidential

Senior Business Consultant/IT Project Manager

Responsibilities:

• Engaged with Business Leaders on a daily basis to identify, prioritize and deliver automation of business processes as part of the EDIS upgrade project.
• Own the Framework that underpins the rapid and repeatable delivery of process automation and ongoing scheduling, monitoring and evolution of the automated processes to increase and improve the business benefit.
• Responsible for quality delivery of RPA solutions in accordance with RPA Project Delivery Methodology to achieve a consistent high standard of solution to Business Requirements.
• Where appropriate, delegate responsibility for delivery of individual processes to assigned Delivery Lead.
• Manage the automated processes on a daily basis to ensure they are scheduled in line with Business Requirements and that exceptions, referrals and system outages are handled appropriately.
• Understand system and business change cycles to ensure automated processes are proactively amended to reflect changes.
• Provide escalation point for the effective removal of blockers and escalation at all levels.
• Acting as a central point of knowledge and control for business processes, communicating with the developers, subject matter experts (SMEs) and the business process owners to answer any queries that arise during the development and testing of an automated solution.
• Overlooking the development of the new EDIS SharePoint application by interacting with Technical Architect, Developers and Testers to make sure the system is built according to signed off requirements from the client.
• Helping prepare the Project Plan encompassing resource allocation planning and making sure all the phases of project are met in terms of cost and timelines.

Skills: Microsoft SharePoint Functional, UI Path Studio

Environment: Microsoft Azure Cloud, UI Path Orchestrator 2017.1

Confidential

Senior Consultant/Project Manager

Responsibilities:

• Collaborate with retailers to assess and improve their supply chain management operations, applying industry best practices to their unique business environments.
• Provide retail consulting expertise to help clients effectively implement new technologies and improve their business processes to increase their profitability.
• Establish credibility in the company’s ability to understand and resolve clients’ operational issues.
• Manage relationships with the company's professional services business partners.
• Lead end-to-end implementation of GOLD allocation/replenishment module at the client sites.

Skills: Confidential G.O.L.D. Allocation Module Functional

Environment: G.O.L.D v5.9 & v6.

Confidential

IT Project Manager

Responsibilities:

• AGILE implementation project involving scheduling and managing scrum meetings with the scrum team and technical developers and business.
• Configuration of the Answer Flow functionalities to suit the needs of Confidential Warner Cable customer base for automated service level queries/requests and business interactions.
• Work with internal teams to define project requirements and expectations as telephony subject matter expert.
• Mapping of IVR troubleshooting flows to document the current state and future state.
• Development of functional design specifications & documentation.
• Worked as a key functional expert in bridging the gap between management and the business.
• Directly reporting to Program Manager-IT Business Services Team.
• Maintaining documentations on JIRA boards.
• Resolving issues while Unit testing, SIT and UAT.
• Prepared and published several SOPs and documentations on efficient troubleshooting processes for internet connectivity, phone services and VOD services/TV services.

Skills: ORACLE ANSWER FLOW

Environment: Oracle Knowledge 8.5

Confidential, FL

IT Project Manager

Responsibilities:

• Development of functional design specifications through requirement gathering, requirement elicitations, & use case development.
• Resolving issues while Unit testing, SIT and UAT.
• Lead the project management activities including weekly status meetings with stakeholders, project teams, development teams and IT.
• Carry out the role and duties of a scrum master: Conduct daily scrum, follow 2-week sprints, hold bi weekly planning meetings to prepare product backlog, decide stories to be worked on in current iteration by tech team, hold sprint retrospective at the end of each sprint, update and track tasks in JIRA (Project Management Tool).
• Prepared and published several SOPs and documentations on efficient warehouse management for the operations & manufacturing divisions.

Skills: WMS, TP/VS, TM, ANSWER FLOW

Environment: Mainframes AS-400 WMS, RACE System, Oracle Knowledge 8.5

Confidential

Senior Project Manager

Responsibilities:

• Successfully reduced the operational costs by approximately $1.5 million for Cypress by implementing a single SLC system as against the existing 3 different legacy systems in place for supplier/vendor management.
• Directly reporting to Program Manager in developing the SLC system by collecting requirements from supplier/vendors and all relevant internal teams and converting the requirements to functional design specifications so that technical teams would build an efficient and robust SLC system in SAP environment.
• Successfully lead the implementation of SLC in different phases of the project which involved: Registering Suppliers, Maintaining Supplier Data, Qualifying Suppliers & Managing the Supplier Portfolio
• As a Business Unit Lead for development kits, was responsible for smooth operations between international teams in Philippines, China, and India along with a team in San Jose for end-to-end product life cycle management and order management.
• Successfully reduced the Total Cycle Confidential (TCT) for order shipments of Development Kits from 11 days to 6.5 days.
• Prepared and published several SOPs and Memos on efficient order management and TCT reduction by optimum production and inventory management for my Confidential .

Skills: SAP SLC, GATP

Environment: SAP SLC 1.0 SP03, SAP SCM-APO 7.0, SAP, TM 9.0, SAP SD ECC 6.0 SP05

Confidential

SAP Implementation Consultant

Responsibilities:

• Responsible for content migration from a decommissioned tool to a newly purchased tool (Workforce Performance Builder-WPB) by SAP AG (Germany).
• Involved in content development and content deployment with creating live demos of different modules like SAP SD, SAP BI, SAP BO, etc., for SAP AG.
• Responsible for managing and leading a team of 4 consultants in preparing the documentation for SAP Workforce Performance Builder (WPB) tool in collaboration with SAP WPB Canada team and SAP Germany WPB team.

Skills: SAP WPB- Producer

Environment: SAP WPB 9.1

Confidential

Senior Supply Chain Consultant

Responsibilities:

• Requirement gathering from multiple teams internally to prepare print order.
• Analysis of historic sales data and promotional data for all the Confidential Magazine titles.
• Copies allocation at store level across the USA for printing locations to start production.
• Optimal allocation of magazines at store level by data analysis and computation.
• Worked as a single point of contact in the offshore-onsite business model for four magazines’ distribution to fix and decide optimum production quantities based on past sales history and special sales promotions.
• Experience in gathering user requirements, preparing and analyzing Business Requirement Documents (BRD), and propose changes as per various internal and external requirements gathered for process improvement.

Skills: Sales & Distribution management

Environment: SAP ECC 6.0 & Legacy systems

Confidential

Associate Consultant

Responsibilities:

• Launched and operated some of the best and successful tools like Brand Quarterly Tracker (BQT) and Global Launch Monitor (GLM) for my Confidential to track and manage the entire operations and performance of various Confidential brands.
• Lead the new product development team and marketing teams to customize and track new brands/products against competitor brands to grab the market share and customer reach.
• Worked as a SPOC (single point of contact) for the home & personal care Confidential for Confidential EU region covering Italy, Greece, SpainR, UK & Germany for the FMCG division.
• Worked in the Confidential headquarters in Bracknell, UK for the global order management team for the home & personal care Confidential handling a team of 5 Business Analysts and Consultants.

Skills: OTC, PLM, Analytics

Environment: Oracle 11i, BRM, Oracle Sales Analyzer 1.4 & 1.6, Plus Suite 2.4, 2.5 & 2.6