SUMMARY:

• 18 + years SAP Training development/ delivery/management experience.
• Proven Manager, Project Management and Employee Development skills with a great effort in customer satisfaction to ensure satisfied effective clients.
• Utilizing over 20 years experience in management, training and distribution operations, quickly able to read audience and adjust to meet the audience needs.
• Proven effective training development to ensure compliance and qualified end users.

COMPUTER APPLICATIONS:

• Windows 10, XP, 2000, 98, 95
• Microsoft Office, Word, Excel, PowerPoint, Access, Publisher, Microsoft ProjectVisio, Various Adobe programsFront Page
• SAP, Infopak uPerform / Productivity Pak
• JDE, WMS, DCS
• RGTI WMS, ORBIT One Stop
• ISO Train, Track Wise
• GX Pharma
• Conveyco Conveyor Systems
• Omni Overhead Scanners
• Multiple Graphical Artist Programs

SAP EXPERIENCE:

SAP Newtown Square, PA classes: LO - 530, LO-531, ICP320, APO AFS, PP, MM

On the job modules;: SD, IM, WM, AM, EWM, BW, FICO, CRM, MM, PS, PP, PM, SRM, HR, GTS, AM, Asset ManagementBlueprint, Analysis, Design, Configuration, Testing and ImplementationTraining DevelopmentEnd User Training, Train the Trainer, ecatt, secatt

ASAP Methodology: Process Development, RF EPI-USE data sync

STRENGTHS:

• Superior Presentation Skills
• Excellent Communicator, Relationship Builder, Highly Analytical, Intuitive, Persuasive

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager, Training Lead, POMS and SAP EWM, IM, MM

Responsibilities:

• Planned and implemented plan for training remediation for Central Weigh, Inventory Movements, product staging.
• Developed training materials including PowerPoints, Key Elements, Work Instructions.
• Created evaluation / qualifications plan for training end users.
• Designed and implemented a Train-the-Trainer approach.

Confidential

EWM Consultant, Lead Trainer

Responsibilities:

• SAP Business Analyst/Consultant/Trainer gathering business requirements, define business processes.
• Testing, developing data, develop training materials, super user and end user training.
• Instant Producer, Workplace Performance Builder.
• Visio Process Flow developer, Lead EWM Trainer, Inventory Management

Confidential

SAP Consultant

Responsibilities:

• Basic Navigation, Funds Management, General Ledger, Grants Management.
• Asset Management, Inventory Management, Course development, Classroom training delivery, Post go-live support.
• Confidential Creation uPerform.

Confidential

MS Training Lead

Responsibilities:

• MS Training Development and Delivery for all modules of SAP/LMP.
• (APO Demand Planning, Asset Management, Inventory Management, Transportation Planning, Supply Chain, Production Planning) uPerform administrator for MS Training.
• Responsible for collaborating with Business Analyst to review CR’s and develop training materials utilizing uPerform.
• Maintained TRD system, responsible for resolving logon issues, maintaining ID’s, data issues, period end close/open.

Confidential, San Mateo, CA

Senior Consultant - Training Lead

Responsibilities:

• Western Regional Office Trainer, Created, Edited and Reviewed Confidential ’s
• Responsible for Managing training for the western region. Lead training for the western region and provided oversight of the training and developed business team into professional trainers.
• Providing go-live support for the western region including 4 districts.

Confidential, Atlanta, Ga

Project Manager

Responsibilities:

• Designed and implemented training program, Developed Infopak templates and glossary, site specific to the customer and created and trained others to create Confidential ’s.
• Designed and setup training for all consultants and team members (35) to be trainers ( Confidential ) and to use the Infopak tool for authoring Confidential ’s, SAP Collateral training in addition to standard training

Confidential, Richmond, VA

SAP Training Team Lead

Responsibilities:

• Effectively maintains a 5 (Excellent) rating for classroom evaluations. Scale 0-5
• Developed a team of 14 warehouse employees into professional trainers.
• Led Team of 14 trainers from multiple facilities to deliver SAP training for all 3 sites, (Knoxville TN, Sparks, NV, Richmond VA)
• Team developed all training course materials and documentation.
• Led team that is delivering all courses at all sites in North America.
• Developed site procedures, local job aids ( Confidential ) for Sparks NV facility.
• Developed Training Schedule for Richmond VA facility.
• Designed and lead warehouse and PC simulation.
• Redesigned training room for maximum effective training.
• Provided on-site support for go-live.

Confidential, San Juan, Puerto Rico

SAP Business Analyst /Train Lead / Business Process Lead

Responsibilities:

• Improved Inventory Accuracy by 110 % pre-go-live
• Delivered Training while maintaining a high feedback rating.
• Reviewed for accuracy all training courses.
• Designed structure to support proper documentation and training records.

Confidential, Knoxville, TN

SAP Business Analyst /Train Lead / Business Process Lead

Responsibilities:

• Analyzed current processes and redesigned to maximize efficiency and thru-put with SAP
• Designed and configured warehouse layout both in SAP and lead physical changes.
• Develop and deliver presentation to key stakeholders
• Performed all levels of testing, OQ, IQ, PQ
• Developed training material.
• Delivered training
• Provided on-site support

Confidential, San Juan, Puerto Rico

SAP Business Analyst /Train Lead / Business Process Lead

Responsibilities:

• Maintained an Excellent classroom presentation rating.
• Meet all training requirements on schedule with a 99.6% classroom pass rating.
• Developed Training documentation for Bi-lingual classes.
• Developed and delivered business process presentations to top management and key stakeholders.
• Employed ASAP methodology during the blueprinting of the new processes.
• Delivered PC and RF training to mixed audiences
• Redesigned physical warehouse layouts for maximum efficiency and to meet new processes utilizing SAP WM
• Team of three that wrote and executed all SAP WM test scripts.
• Team of two that proofed Spanish translations of training materials

Confidential, Knoxville, TN

SAP Business Analyst /Train Lead / Business Process Lead

Responsibilities:

• SAP Collateral training in addition to standard training
• Lead and delivered Bi-lingual training
• Directed audience analysis
• Developed training schedules
• Provided on-site support for three months
• Delivered English training to warehouser’s