PROFILE SUMMARY

• Over 7.5+ years experience as an SAP Basis Administrator with a diverse knowledge of various SAP system landscapes, proven experience in SAP technical support, system administration, project management, training, and customer support. Known for professional quality of work, attention to detail, and participative leadership skills.
• Goal oriented self - starter with proven dedication towards providing timely, highly available SAP systems to a large customer base.
• An immediate positive contributor.
• Overall 7.5+ years of experience in SAP BASIS with responsible for leading / coordinating from onshore.
• Responsible for workload distribution, mentoring colleagues, planning & execution of bulk activities
• Lead and supported the projects at various stages of lifecycle (Development, Go-Live, Post Go-Live and Stabilization).
• Responsible for coordination within SAP Basis Sustain Operation and Projects team to ensure the complex SAP landscape is maintained and operated to meet the Service Level Agreement metrics.
• Strong interpersonal skills with verbal and written communications maintaining a high level of working relationship with all levels of personnel
• Performed implementations, upgrades, system refreshes and production support of multiple SAP components on different environments on end to end full project lifecycle of SAP implementation.
• Implemented ABAP and Java Support Pack Stacks (SPAM), Hotfixes (Telnet), EHP’s (SUM) and Add-on’s.
• Working knowledge of SAP Security Authorizations: User Maintenance, User Information System, Profile Generator, Roles and Authorizations.
• Pro-active monitoring, troubleshooting and tuning at SAP (App) and database levels for ABAP,Java stacks
• HANA implementations and migrations, SAP OS/DB migrations.

TECHNICAL SKILLS:

• SAP ECC 6.0 EHP 6, SAP CRM 7.0 EHP 3 on HANA, SAP BW, SAP SRM
• SAP Hybris 5.3 & 5.7 Distributed (Solr, App, Admin and Web Servers)
• SAP Solution Sales Configuration (SSC) 1.0
• Vendavo Pricing and Margin Management Tool
• SAP Cross Project Management and Multi Resource Scheduling
• SAP Web Dispatchers, Netweaver Portals, Confidential
• SAP Netweaver Gateway 2.0, SAP Solution manager 7.1
• Oracle, HANA, MAX DB, SQL DB
• SUSE Linux, RHEL, Windows, Unix
• Wily, Hyperic, MAT, Dynatrace, Solution manager, HANA Studio, SAP MMC, KNOA

PROFESSIONAL EXPERIENCE:

Confidential

SAP BASIS Team Lead

OS: SUSE Linux, Windows

Database: Oracle, HANA DB

SAP Platforms : SAP CRM 7.4, ECC 6.0 EHP6, BW, SRM, SCM, Netweaver Gateway, Solution manager, Vendavo, SSC 1.0, Hybris 5.3 and SAP Netwevaer portals

Responsibilities:

• Taking daily status calls with team and providing weekly status to leadership and client.
• Played a key role in onshore to provide technical support for all backend issues related to My quotes during quote creation by client team / end user for any issue reported by them.
• Involved in find root cause for issues/failures, identify solutions, publish status and workaround plans, attend escalations calls
• Preventative maintenance and SAP software patches
• Proactive SAP application monitoring / performance tuning
• Basis Administration support for significant implementations, and platform migrations
• General SAP Basis Administration, SAP Basis Tier 3 Support
• Well versed in installation and support of SAP Hybris on Tomcat Apache servers which includes distributed installation of App Servers, Admin servers, Solr Servers and Web Servers
• Installed Dynatrace agents and setup application monitoring as well as alerting mechanism for Hybris servers.
• Supported multitude of systems on Release 3 Build and Go-Live support for EMC’s Configure Price Quote (CPQ) solution using SAP CRM, Vendavo for Pricing, and SAP SSC for Solution Modelling and config, SAP Hybris for frontend e-commerce.
• Performed complete Middleware setup and configuration in CRM Systems for quote replication with ECC
• Expert in analysis and tuning using monitoring tools like Wily, Dynatrace, Hyperic and memory analysis tools for Out of memory dumps - MAT (Memory Analysis tool)
• Familiar with sap single sign on configuration with SAML2 for the complete landscape.
• Working experience on TDMS time slice and shell creation
• Maintaining system in System Landscape, creating logical systems, creating solution and assigning logical systems to solution
• Managed system configuration and technical monitoring setup in Solution manager 7.1
• SMD agent installation and solution manager setup for ABAP, JAVA and standalone engines like Confidential, Routers, Web Dispatchers, Live cache, Content servers and HANA engines
• Knowledge on TMS, CHARM setup and configuration
• HANA installation, upgrades and migrations from classic databases to HANA
• Worked with HANA Studio, SUM (update), DMO (Migrate) and HANA life cycle management to install update and configure SAP HANA systems.
• HDB system refreshes and daily routine operations tasks like stop/start, Parameter configuration, avoid log full situations etc.
• SAP HANA monitoring setup in solution manager
• Involved in SAP HANA daily Monitoring and Troubleshooting
• Implemented User Governance by creating SAP HANA DB Users, Roles Read, Edit by granting required Privileges
• Worked on schema renaming, Row store to column store conversion.
• Worked on HANA SQL administration and License Administration
• Working experience on Standalone engine like S&OP on HANA and installing HANA Delivery units (Export - Import)
• Adding and removing additional hosts, Table partitioning.
• Setup of replication from SAP source system (ERP) to SAP HANA using SLT

Confidential

SAP Basis Administrator and Training coordinator

OS: SUSE Linux, UNIX, Windows

Database: Oracle, HANA DB, DB2, MS SQL, MAXDB

SAP Platforms : SAP Netweaver, portals, SAP ECC, SRM, SCM, CRM and Solution manager

Responsibilities:

• ABAP and JAVA start/stop, User management, Parameter changes, RFC connections, Background Jobs, Locks and Updates in the SAP System and related troubleshooting
• HANA installation, upgrades and migrations from classic database to HANA
• EHP upgrades and Release Upgrades.
• Confidential configuration, Confidential upgrades,, SAP kernel, TP & R3trans upgrades, Installation/update of IGS
• Web dispatcher Installation and configuration, UME Configuration and troubleshooting
• Java Administration activities using Visual Admin,NWA and Configtool
• User and Role maintenance, Client administration, TMS configuration
• SSO/SNC/SSL Configuration, ADS configuration and troubleshooting
• Implemented ABAP and Java Support Pack Stacks(SPAM), Hotfixes(Telnet), EHP’s (SUM) and Add-on’s
• OS/DB migration using migmon and SAPINST
• Knowledge of database administration using SAPDBA & BR-Tools and MaxDB Administrator
• System performance and health checks, Dump analysis
• Performed SAP installation (NW, ERP, CRM, SSC, Vendavo and Solution manager) of releases 700, 711,731 and 740 on various databases like Oracle, DB2, MSSQL server, MaxDB and HANADB.
• Performed both homogenous and heterogeneous system copies of ABAP systems.
• Installing add-ons, support packages and languages, Database patching and upgrades.
• Performed migration of customer data 5 TB from MAXDB to HANA through MIGMON
• Maintaining system in System Landscape, creating logical systems, creating solution and assigning logical systems to solution
• SMD agent installation and solution manager setup for ABAP, JAVA and standalone engines like Confidential, Routers, Web Dispatchers, Live cache, Content servers and HANA engines
• Involved in setting KPI’s and Thresholds in Solution Manager for Technical Monitoring