SUMMARY:

Information Technology professional with about eight years of IT experience in cloud support, application development, systems security, identity and access management, analysis, hardware, network and software support at major organizations. Demonstrated expertise in systems analysis, requirement gathering and providing solutions to IT customers in various industries.

SKILL:

SAP ABAP, PeopleSoft PeopleTools, C++, Assembly Language, ASP.NET, Visual Basic, MS Team Foundation server, AJAX, JavaScript, CSS, XHTML, PHP, UML, High Research skills, Analyzing, Troubleshooting skills, Good Team Player skills, Strategic thinking, Conflict resolution, Active listening and Communication.

EXPERIENCE:

Big Data Specialist

Confidential

Tools: Google Compute Engine, Google App Engine, Google Kubernetes, Google Cloud Storage, Google Machine Learning, Google Identity Access Management, StackDriver, Salesforce, Google Chrome OS, Linux, Windows 10, Google Docs and Google Hangouts.

Responsibilities:

• Provided technical support to IT and Software Engineers from many multi - billion dollar companies, government agencies and non-profit organizations using Confidential products.
• Assisted in configuration of Identity Access Management for various multi-national corporations.
• Troubleshoot BigQuery issues narrowing down to network or API/Client Libraries related.
• Troubleshoot Machine Learning tools such as Speech API, Vision API, Translation API and requesting access to customers for using GPUs and TPUs.
• Recommended Storage and Virtual Machine types for customers depending on their use cases.
• Troubleshooting ETL pipelines submitted using Apache Spark and Hadoop services.
• Identified and documented product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions.
• Worked closely with internal support teams to improve cloud products at a senior level, suggesting and making changes to the product code.
• Provided assistance and guidance to users through public forums (third party and Google-owned).
• Troubleshoot Cloud SQL queries supporting MySQL and PostgreSQL.
• Reproduce and troubleshoot issues using Java, Python, PHP, C#, Ruby APIs and Client Libraries along with REST and gRPC references.
• Engage with Google Engineers on daily basis, report bugs/issues and escalate cases requiring advanced troubleshooting and backend fixes.
• Used Linux and Windows virtual machines mirroring customer environment to reproduce issues.

Technologies Used: Java, Python, Node.js, GO, Tensorflow, Hadoop, Spark, Cloud SQL (MySQL, PostgreSQL), REST, gRPC, JSON, C#

Database Administrator

Confidential

Tools: SAP BusinessObjects, Slack, Asana and GoToMeetings, Windows 10, Windows 7, Windows Server 2016, Windows Server 2012.

Responsibilities:

• Gathered requirements from existing users to customize sites and reports.
• Built front-end webpages for new clients to use Efforts-To-Outcome (ETO) system.
• Reported to Provincial government on any new non-profit organization additions to the database.
• Conducted vendor meetings to track progress and escalate any issues.
• Maintained database system with very low-down time.
• Created custom reports using SAP Business Objects, performance tuned reports to run more efficiently.
• Train more than 100 new employees and team leads from 25+ agencies under our organization.
• Acted as a backup for Systems Analyst, troubleshooting any system/server issues.
• Managed security of both database and systems in the organization.
• Managed Identity & Access of users allowed to use the ETO system.
• Evaluated new software for the organization.

Technologies Used: ETO system, SQL, XML, HTML/DHTML

Systems Analyst

Confidential

Tools: Microsoft SQL Server Studio 2008 & 2012, MySQL, Infor M3 ERP, Kronos, JBOSS, ChangeGear Ticketing System, iCIMS, AS/400 green screen terminal, Saba LMS, SharePoint, Microsoft Office 365, Citrix, VPN, Windows Server 2008 & 2010 and Visio.

Responsibilities:

• Streamlined business processes for HR teams to optimize the system availability and reduce the number of issues with the system. Issues were decreased by nearly 50% after changing business processes and conducting user training.
• Gathered requirements and upgraded Kronos HR application to maintain vendor support. Project was delivered successfully and coordinated with vendors for application to use load-balancing on multiple servers.
• Enhanced Finance processes and engaged vendor to fine tune Infor M3 ERP system to improve efficiency and provide fixes in timely manner.
• Documented processes, training documents, test plans, troubleshoot guides for applications and used them to train employees.
• Trained, mentored and supported 2 newly hired employees as Lead Systems Analyst.
• Owned and maintained in-house HR/Salary Admin applications such as Salary Admin that is built on ASP.Net and gathered requirements from HR business partners for any changes to the application.
• Managed Identity & Access management and security on various HR and Payroll applications including Saba LMS, Salary Admin, Kronos, A/S 400 and iCIMS.
• Written CRUD queries using MS SQL to fix data issues and perform mass updates on HR/Payroll systems such as Kronos and Infor M3 ERP databases and saved about 8 hours of manual typing.
• Optimized and Automated interfaces between HR applications (Kronos, AS/400 and Infor M3 ERP).
• Designed, created and edited HTML content such as certifications using HTML for Saba LMS system.
• Maintained interfaces between ERP, HR and Payroll systems and maintained 99.9% up-time.
• Developed, maintained test scripts and performed test planning, test design, test coordination, test environment set-up, unit testing, batch testing, test execution and reporting, system testing during projects and system updates.
• Supported multiple applications including HR, Payroll, Benefits and Finance team applications such as Kronos which runs on JBOSS service.
• Provided hardware / software support including some network troubleshooting issues.
• Used Excel as test management tool to maintain and update status of test scenarios.
• Created and stored documents in SharePoint.
• Received “Night on the Town” recognition award for excelling as a technical lead on a HR update project.

Technologies Used: MS-SQL, MySQL

Computer Technician

Confidential

Responsibilities:

• Setup, configured and troubleshoot Wired and Wireless network.
• Troubleshoot hardware and software related problems and installed OS.
• Removed rootkits, virus, malware, spyware on user’s computers.
• Gathered requirements from users and suggested/built computers.
• Configured routers to open and close ports for various applications.
• Used Ghost image to restore computers.

IT Support/Helpdesk

Confidential

Responsibilities:

• User security Administration in Mainframes and Windows environments.
• Identity and Access management of users using applications.
• Troubleshoot Issues/Problems related to hardware, software and networks
• Support for Lotus Notes users.