SUMMARY:

• A Confidential professional with over 8 years of experience, of which 5.6 Years in SAP SD, Order to Cash as a
• Senior Associate Consultant and 2.4 years as a Medical Representative.
• Experience in SAP with 3 support & 1 Confidential projects.
• Having good integration experience In SAP SD with MM, PS, WM, EWM, FI & CS.
• Proficient in configuring and customizing SAP System as per business requirement.
• Analyzing and solving the production issues.
• Good understanding in Sales & Marketing, Customer Service, Sales and Distribution concepts.
• Expertise in business analysis, design, testing, documentation and user training in ERP Business Application environment.
• Collection and documentation of business requirements, preparation of related process documentation, and preparation of change control documentation, and coordination of user acceptance testing.
• Expertise in Order - to-Cash process.
• Expertise in Pricing, Customer & Material Master Data.
• Good configuration knowledge of Contract, Consignment Process and Rebate.
• Knowledge of Quick View Tool for generating Reports and IDOC with ALE.
• Handling Ordering with reference of Quantity Contract and shipments containing material required for project execution on SAP.
• Understanding Business Process in SAP environment and basic concepts of Enterprise structures.
• Acquiring in-depth knowledge in Pricing, Customer & Material Master Data.
• Ability to analyze, design and configure according to Client’s Business Requirement.
• Configured all sale documents types, item categories, billing type and item categories and output determination,
• Free of charge Delivery, Subsequent Free of charge Delivery, Cash Sale, Rush Order.
• Knowledge on different advanced sales processes, Third party order, Intercompany order,
• Returns, Credit memo request, Debit memo request, Contracts, Rebates, Consignment process.
• Configuration Expertise in Order-to-Cash areas, Shipping, Billing, Partner Determination,
• Good Understanding in configuring and customizing the key concepts of SAP SD sales documents, delivery documents, and billing documents,
• Maintaining copy controls between sales documents., credit management .
• Configuration of basic functions viz., Pricing, Free goods determination, Material Determination, Listing and Exclusion,
• Account Assignment using the condition technique, Cross Selling, Product Proposal.
• Creating master data for customers, materials and customer - material info records.
• SD Process: creating sales documents. Controlling them using document type in IMG.

TECHNICAL SKILLS:

ERP: SAP SD (ECC 6.0)

SAP HANA: SAP S/4 HANA Sales 1610

Operating System: Windows 98/XP/VISTA

Packages: MS-Office IT Skills

PROFESSIONAL EXPERIENCE:

Confidential

Senior SAP SD Consultant

Responsibilities:

• Supporting to end users on issues related to OTC (Order to Cash) and PS ( Project System).
• Handling day to day issues of the users and help to resolve the problems they face during the transactions.
• Working on mini and major enhancement tickets as per business requirement.
• Handling client call for gathering the requirement to fulfil and understand the business gap.
• Handling KT session to give the cross skill training internally on Customer Service module.
• Conducting end user training if required related to Business Process.
• Preparing Knowledge Base Article for end user which helps to end users to fix the issue on their level.
• Having good work experience on pricing, Sales Order Management and Invoicing requirement.
• Having experience on some Z reports to fix the Gap as per Business requirement.
• Participation in weekly Enhancement Request and Efforts call with Management.
• Handle day to day incidents tickets through MANTIS Tool.
• Testing the Business Scenario as per business requirement.
• Good experience of complete Order to Cash Process
• Experienced in testing business processes such as OTC ( Order to Cash ), Supply Chain Execution (SCE) process, which includes Outbound Deliveries, Picking, Packing, Transfer Orders, Shipments and Post Goods Issue.
• Ability to solve the issue during process.
• Perform Unit testing, Regression and integration testing.
• Experience on resolving the tickets related to PS (Project System) like WBS element, cost planning, revenue planning and budget planning.
• Responsible to resolve the enhancement tickets related to other verticals like HRMM and TR (Time Recording).

Confidential

Senior SAP SD Consultant

Responsibilities:

• AS-IS, TO-BE study and documentation, GAP Analysis of business process
• In TO-BE process responsible for Primary documentation and Final documentation.
• Configured the pricing procedure according to the business requirement
• Configured project and non project sales document type.
• Configured spare parts business process as per business requirement.
• Maintained copy control to meet the business expectation.
• Worked on LSMW to upload the master data.
• Handled cutover activities before migration the transactional data.
• Configured account and partner determination.
• Worked on milestone billing.
• Configured output determination for sales order and billing document.
• Participated in weekly call to give the status of all activities related to SD module.
• Worked on Unit, Regression and Integration testing.
• Worked on Invoice layout as a major enhancement in this project.
• Configured the Enterprise structure for KOBE Japan.

Confidential

Senior SAP SD/CS Consultant

Responsibilities:

• Supporting to end users on issues related to OTC (Order to Cash) and CS (Customer Service).
• Handling day to day issues of the users and help to resolve the problems they face during the transactions.
• Working on major enhancement tickets as per business requirement.
• Handling client call for gathering the requirement to fulfil and understand the business gap.
• Handling majority of SAP Customer Service tickets related to Service notification, Service order,
• Service Contract, Service Sales Order ( Planned Installation and Planned Removal Sales Order), Delivery.
• Handling master data tickets of SAP Customer Service tickets like Equipment Master Data, Serial number of Equipment.
• Good experience on integration of SAP Customer Service with Salesforce & Service Max tool to raise the Equipment request.
• Having good experience on Logistic Execution tickets and providing support to users within SLA.
• Monitoring and maintaining Batch jobs for different countries like BE, LU, GE, GB, FR, NO, SE.
• Performing monthly activity to change the time period in variant of batch job and communicating to business with the same information.
• Having good experience in IDOCs and EDI orders from third party tool like BASIS ordering tool.
• Tracking and maintaining AER efforts of each tickets of the whole OTC team to publish the report to Management.
• Handling Severity 1 and Severity 2 call to give the status of tickets by representing on behalf of OTC team.
• Handling KT session to give the cross skill training internally on Customer Service module.
• Conducting end user training if required related to Business Process.
• Preparing Knowledge Base Article for end user which helps to end users to fix the issue on their level.
• Having good work experience on pricing, Sales Order Management, Logistic Execution and Invoicing requirement.
• Having experience on some Z reports to fix the Gap as per Business requirement.
• Participation in weekly AER (Application Enhancement Request) and Efforts call with Management.
• Handle day to day incidents tickets through SNOW (Service Now) Tool.
• Supporting end users on Severity 1 and Severity 2 tickets as per SLA ( On Call Service).
• Testing the Business Scenario as per business requirement.
• Good experience of complete Order to Cash Process, STO/IBT (Stock Transport Order).
• Experienced in testing business processes such as OTC ( Order to Cash ), Supply Chain Execution (SCE) process, which includes Outbound Deliveries, Picking, Packing, Transfer Orders, Shipments and Post Goods Issue.
• Ability to solve the issue during process.
• Perform Unit testing, Regression and integration testing.
• Solving tickets raised by end-users based on priority as per SLA.
• Conduct problem analysis and communicate the solution to the end users.

Confidential

Process Lead

Responsibilities:

• Responsible for end to end process in order handling and delivery execution of orders for Nokia Solutions & Networks.
• Directly interacting with end users as and when required.
• Handling the day to day issues of the users and help to resolve the problems they face during the transactions
• Handle day to day incidents tickets through SNOW Tool.
• Testing the Business Scenario as per business requirement.
• Perform Unit testing and integration testing.
• Solving tickets raised by end-users based on priority as per SLA.
• Conduct problem analysis and communicate the solution to the end users.
• Handling Pre- ordering activities in SAP.
• Ensuring that goods leave the supplier premises and deliver the goods to the customer on time.
• Deciding the LSP and mode of the shipment on the basis of lead time of the goods, Customer delivery date and price.
• Handling queries and escalations of the process
• Attending weekly performance meetings with clients.
• Responsible to create Sales Order with reference of Quantity Contract.
• Responsible to create Billing Documents.
• Strong experience of complete Order to Cash Process.
• Maintain WBS Element in Project System Mode.
• Responsible to update the functional Location of WBS.
• Update Milestone Billing in WBS.
• Experienced in testing business processes such as OTC ( Order to Cash ), Supply Chain Execution (SCE) process, which includes Outbound Deliveries, Picking, Packing, Transfer Orders, Shipments and Post Goods Issue.
• Responsible for handling complete supply chain process in SAP project system Environment.
• Ability to solve the issue during process.
• Creating Service and Purchase Order.
• Responsible for generate the reports like list of Sales Orders, Delivery Due List, Billing Due List etc.
• Working on IPM, Cover tool, BCT Tool.
• Responsible for creation of Ship to Party(Customer).
• Working knowledge of creating Sales Order, Billing Document, WBS Element through SAP Script (Automation).
• Responsible for creating the Daily Dashboard, Order Change Report and Daily Schedule Report.
• Handling the day to day issues and resolve the problems while doing the transactions.
• Basic support on sales activities related to sales Order, Delivery and Billing.
• Solving tickets based on priority as per SLA.

Confidential

SAP SD Trainee

Responsibilities:

• Understanding Business Process in SAP environment and basic concepts of Enterprise structures.
• Acquiring in-depth knowledge in Pricing, Customer & Material Master Data.
• Configured all sale documents types, item categories, billing type and item categories and output determination, Free of charge Delivery, Cash Sale, Rush Order.
• Knowledge on different advanced sales processes, Third party order, Intercompany order, Contracts, Rebates, Consignment Business process.
• Configuration Expertise in Order-to-Cash areas, Shipping, Billing.
• Good Understanding in configuring and customizing the key concepts of SAP SD sales documents, delivery documents, and billing documents, Maintaining copy controls between sales documents., credit management .
• Configuration of basic functions viz., Pricing, Free goods determination, Material Determination, Listing and Exclusion, Product Proposal.
• Creating master data for customers, materials and customer - material info records.
• Knowledge of BDC, LSMW, Quick View Tool for generating Reports, Overview on IDOC with ALE.
• Knowledge of Functional Specification.
• SD Process: creating sales documents. Controlling them using document type in IMG.