SUMMARY:

• Seeking assignments in SAP Functional Consultancy (CRM) with leading organizations where I can leverage my domain skills in Customer Relationship Management and deliver business applications to allow enterprises to enhance their business operations and provide more value to customers.
• Successfully carried out 1 full life cycle implementation and 3 support,
• 7 Years of experience and 5 plus years as SAP Consultant
• Having excellent analytical, quick learning and problem solving skills with a desire to work in a team oriented environment.
• An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of management.

SKILLS:

Technology / Packages: SAP CRM 7.0, ECC, HPALM, HP Service Manager

Operating Systems: WINDOWS (XP, VISTA), UNIX

PROJECT UNDERTAKEN:

Confidential

SAP Hybris billing Functional Consultant (SAP CRM)

Responsibilities:

• Part of SAP CRM Team responsible for Proper Flow of order .
• Tracking of order fallout and analysing the issue related to it.
• Monitoring of issue related to replication SAP CRM & SAP CI and SAP HANA SLT.
• Responsible for Proper Flow of Order and Issue related to Enterprise System(FIORI)
• Issue related to SAP CRM and Fiori, Order place from Fiori.
• Issue related to sales order(provider order, provider Contract), Service order, Service request .
• Issue related to MACD ( Move, Add, Change, Disconnect ) order management
• Creation of RAFM job and Monitoring, Issue related to RAFM job.
• RAFM (revenue assurance and fraud management) related issue, reconciliation SAP BRIM CRM with SAP CI, SAP CC, ORDER CARE,AAA
• Issue Related to product sync from EPC (Enterprise Product Costing) to CRM.
• Monitoring and Issue related to BDOCs & IDOCs.
• Working of issue related to IDOCs and BDOCs.
• Testing and defecting analysis for the project.
• Issue related to flow of Contract from Sap CRM to SAP CI & SAP CC.
• Issue related to Billing and recharge .
• Issue related to SAP BRIM CRM, SAP CI and SAP CC
• SPOC for MNP ( Mobile Number Portability) testing and issue related to MNP order
• Part of Migration Team of split of SAP CRM server from Single to multiple Zone.
• Part of implementation of DR (disaster recovery ) team for SAP CRM.
• Responsible for end to end flow of sales order, Provider order, Provider Contract, Service order, Service Contract.
• SAP BRIM CRM Integration Issue with Ericsson Granite, CNUM.
• Creation of back ground job & variant for job in Sap Brim Crm.
• SAP BRIM CRM Integration Issue with Ericsson Granite, CNUM, AAA.
• Defect management.
• Setting for SOA manager in Sap Brim Crm
• Issue related to Dealer On Boarding SAP PRM & Oracle identity and access management (OIM) .
• Creation of organization structure in SAP CRM & Sap PRM for Dealer and Service
• Issue related to assignment of service order and service engineer to Sap Syclo for FTTX & LTODU
• Issue related to Service Request and Interaction .
• Testing of CR in Replica and Production.
• Sanity in Production post any deployment .

Confidential

SAP CRM Consultant

Responsibilities:

• Co - develop, Improve, Operationalize, and Execute Key CRM Processes:
• Master Data Setup and Mass-Maintenance: Customers/Prospects, Products including RMU and Partner function mapping, Marketing Attributes, Security Roles, Installed Base, Competitor list.
• User and Organizational setup & updates
• Follow the sun Global Tier 3 Support for Regional Support teams, around territory/ org/ employee troubleshooting.
• Service Organization set up Denali project (Migration of services from Oracle to SAP CRM)
• Preparation of test cases and support testing with HPALM (HPQC) for business team for Denali Project.
• Performance Period Setup twice per year (partner with Quota Credit and Territory Team)
• Setup of employee and organizations in CRM for new acquisitions
• Responsible for supporting ongoing SAP CRM User Access process and organizational changes that occur throughout the year.
• Responsible for Support call administration.
• Maintain and update related documentation and web portal for key processes
• Reporting: Develop, Improve and Operationalize key reports (ad-hoc and scheduled) for both operational, KPI, and control reports, in support of full adoption of the CRM platform and key initiatives in CRM Operations.
• Lead for Pipe Line Performance Management Project for SAPK region.

Confidential

Business associate

Responsibilities:

• Adept in all phases of project development, from concept through realization and Maintenance.
• Implementation of CRM functional modules, encompassing sales planning, order management, account and contact management, complaints management.
• Sales Order Management: CRM holding critical attributes of an order and value added services. As part of the order processing, inventory and feasibility check at CRM and using the EAI interface before sending the order information to the provisioning system for fulfilment. Deposit Calculation and information being sent to the Payment Gateway.
• Service Order management: Addition of new services, change in services, disconnection of services.
• Customer Care Management: Service assurance features like Phone dead, Broadband connectivity issues, Change in Billing Cycle, Change in billing address.
• Sales Management: To capture the Leads and the transition of leads to an opportunity and finally to a prospective customer.
• Maintain organizational structure and assign business roles and marketing attributes to users as business partners.
• Create and Review Functional Documents for application bug fixes, new requirements and Change Requests.
• Resolution of Level 3 problems and Change Requests.
• Faculty and Co-ordinator for Hand over / Take over trainings aimed at constituting Circle level support teams (Level 2) organised at Regional Telecom Training Centres.
• Customer facing as Rollout Executive at SSA of North and West Zone.
• Daily interaction with team members and senior members of the project including DGMs, DEs and SDEs in a Government set-up
• Debugging of technical objects that meet business requirements as mentioned in the business blueprint document
• Monitoring and triggering of workflows and resolving issues related to worklist according to defined business roles and business processes.
• Issue related to SAP CRM and Clarity order fall.
• Ticket related to Clarity - Crm (Close so Error)
• Billing order fallout (CRM related).
• Issue related to refund.
• Monitoring of Confidential Mediation(intermediate)Version 5.1
• Support and diagnose the entire problem at Data Mediation BSNL north zone.
• Post-launch production support of live system.
• End to End processing and testing of CDRs
• Issue related to Dumping of CRD on Billing Server.
• Issue related duplicate CDR that have not been rated due to some reason