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Customer Service System Specialist Resume

Lisle, IL

SUMMARY:

Outstanding Customer Service - Recognized for excellence in sales and customer service with extensive experience at multiple companies

PROFESSIONAL EXPERIENCE:

Customer Service System Specialist

Confidential, Lisle, IL

  • Responsible for trouble shooting issues with SAP modules SD & WM for Lisle Customer service
  • Assist with enhancements and new reports created for SAP for Lisle Customer service
  • Run table Queries and SQVI programs to identify orders that need to be revised
  • Assist in training Customer Service new hires
  • Backup AME Customer Master and Confidential VIP help mail box (Self-service portal for customers)
  • Action SAP SD automation output requests
Sales Forecast Analyst

Confidential, Lisle, IL

  • Responsible for smooth transition of acquisition from their ERP system to SAP (3 full implementations)
  • Assist in troubleshooting issues the business faces with SAP
  • Facilitates between programmers and the business with change requests to SAP
  • Tests enhancements and fixes in SAP test system to ensure functionality is not compromised

Sales Forecast Analyst

Confidential, Lisle, IL

  • Assist manufacturing plants by providing them with production schedules when capacity issues arise
  • Assist Product Managers with new product introductions, providing forecasts to manufacturing plants
  • Run multiple reports and mine data to predict which parts are potentially slow and excess before it happens
  • Unify GSM, Product Management, Sales, Customer Service, and manufacturing plants with global allocation plan

Senior Customer Service Representative

Confidential, Lisle, IL

  • Analyzed product liability for automotive customers and ensured material shipped on time
  • Allocated material when short-term demand exceeded output
  • Communicated with plant planners and advised when customer production lines were to be impacted
  • Troubleshot discrepancies between schedule agreement forecasts and system information

Customer Service Representative

Confidential, Lisle, IL

  • Administrated and analyzed 800+ Schedule Agreements
  • Oversaw an $18 million manufacturing account
  • Created best practices to assist in determining if Confidential will be late on Scheduled Agreements
  • Proactively informed Product Managers of problematic parts

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