Customer Service System Specialist Resume Lisle, IL - Hire IT People

SUMMARY:

Outstanding Customer Service - Recognized for excellence in sales and customer service with extensive experience at multiple companies

PROFESSIONAL EXPERIENCE:

Customer Service System Specialist

Confidential, Lisle, IL

Responsible for trouble shooting issues with SAP modules SD & WM for Lisle Customer service
Assist with enhancements and new reports created for SAP for Lisle Customer service
Run table Queries and SQVI programs to identify orders that need to be revised
Assist in training Customer Service new hires
Backup AME Customer Master and Confidential VIP help mail box (Self-service portal for customers)
Action SAP SD automation output requests

Sales Forecast Analyst

Confidential, Lisle, IL

Responsible for smooth transition of acquisition from their ERP system to SAP (3 full implementations)
Assist in troubleshooting issues the business faces with SAP
Facilitates between programmers and the business with change requests to SAP
Tests enhancements and fixes in SAP test system to ensure functionality is not compromised

Sales Forecast Analyst

Confidential, Lisle, IL

Assist manufacturing plants by providing them with production schedules when capacity issues arise
Assist Product Managers with new product introductions, providing forecasts to manufacturing plants
Run multiple reports and mine data to predict which parts are potentially slow and excess before it happens
Unify GSM, Product Management, Sales, Customer Service, and manufacturing plants with global allocation plan

Senior Customer Service Representative

Confidential, Lisle, IL

Analyzed product liability for automotive customers and ensured material shipped on time
Allocated material when short-term demand exceeded output
Communicated with plant planners and advised when customer production lines were to be impacted
Troubleshot discrepancies between schedule agreement forecasts and system information

Customer Service Representative

Confidential, Lisle, IL

Administrated and analyzed 800+ Schedule Agreements
Oversaw an $18 million manufacturing account
Created best practices to assist in determining if Confidential will be late on Scheduled Agreements
Proactively informed Product Managers of problematic parts