SUMMARY

• Training / Instructional Design / Curriculum Development
• Skillful professional with demonstrated capacity to develop, design and deliver comprehensive trainings.
• Senior Instructional Design/Training Professional with over 15 years’ experience
• In - depth knowledge of SAP FI, SD, MM and HR Modules.
• Adept at transferring complex business processes into understandable components to audiences with broad range of skill levels and backgrounds.
• Proven track record of developing effective training materials, resulting in improved learning processes, productivity, quality, and customer satisfaction while reducing costs.

TECHNICAL SKILLS:

SAP Platforms: R/3 (4.6 & 6.0), GUI, ECC, SAP S/4 Hana, SuccessFactors, SAP Fiori

Authoring Tools: Uperform, Captivate, Camtasia, Articulate, Articulate Storyline, Resite, OnDemand, Infopak

Learning Methodologies: Agile, ADDIE, Merrill’s Principles of Instruction (MPI), Gagne’s Nine Events of Instruction

Learning Management Systems (LMS): SharePoint, Bridge, Adobe Captivate Prime

Other Software Applications: Business Warehouse (BW), Kronos (Workforce Central), Microsoft Office Suite, MS Visio, WebEx, Skype for Business, Live Meeting, Snag it, Zoomerang, Survey Monkey

Training/Training Development Knowledge: SAP Finance, SAP Human Resources, SAP Materials Management, SAP Sales and Distribution, Successfactors Human Resources, Kronos (Workforce Central), Business Warehouse (BW), SAP Fiori

Business Process Knowledge: Materials Management (Procure to Pay), Sales and Distribution (Order to Cash), Finance (Record to Report), Human Resources and Payroll

PROFESSIONAL EXPERIENCE:

Confidential, Wickliffe, OH

Sr. SAP Instructional Designer/Trainer

Tools: Used: Uperform, Camtasia, Snagit, MS Office Suite, MS Visio, WebEx, Skype for Business

SAP Platforms: SAP S/4 Hana, SAP Fiori

SAP Modules: Finance and Controlling, Materials Management, Sales and Distribution

Responsibilities:

• Perform functional analysis with Subject Matter Experts, develop training courses and curriculum, complete employee role mapping alongside Subject Matter Experts and PMO, build templates for training documentation, create training documentation (e.g. Instructor Guides, Quick Reference Guides, Quick Reference Cards, Showcases, Flowcharts, Test Scripts, User Manuals, Simulations), input training data, facilitate training classes (e.g. Train the Trainer, Super User, End User), Create BPPs and Job Aides in Uperform
• Designed templates for standardized training materials.
• Produced quality work within tight time constraints.
• Advised client on training and training development best practices

Confidential, West Lafayette, IN

Sr. SAP Instructional Designer/Trainer

Tools: Used: Captivate, Camtasia, Snagit, MS Office Suite, MS Visio, WebEx, Skype for Business

SAP Platforms: SAP S/4 Hana, SuccessFactors, SAP Fiori

SAP Modules: Finance, Human Resources

Responsibilities:

• Perform functional analysis with Subject Matter Experts, develop training courses and curriculum, complete employee role mapping alongside Subject Matter Experts and PMO, build templates for training documentation, create training documentation (e.g. Instructor Guides, Quick Reference Guides, Quick Reference Cards, Showcases, Flowcharts, Test Scripts, User Manuals, Simulations), input training data, facilitate training classes (e.g. Train the Trainer, Super User, End User)
• Produced quality work within tight time constraints.
• Advised management on document design options to save time and money.
• Designed templates for standardized training materials.

Confidential, Atlanta, GA

Sr. Instructional Designer

Tools: Used: Captivate, Camtasia, Snagit, MS Office Suite

Responsibilities:

• Evaluate current onboarding program and associated documentation, design and develop a global “First 100 Days’ Onboarding Program, lead development of e-learning courses and web based trainings, met with Subject Matter Experts to gain company specific knowledge, storyboarding for e-learning courses and demonstrations.
• Designed and built new global onboarding program.
• Designed templates for standardized training materials.
• Advised client on new LMS alternative for publishing content.
• Produced quality work within time constraints.
• Advised management on document design options to save time and money.
• Analyzed existing procedures and made process improvement recommendations.

Confidential, Atlanta, GA

Sr. SAP Instructional Designer/Lead Training Consultant

Tools: Used: Captivate, Camtasia, Snagit, MS Office Suite

SAP Platform: SAP S/4 Hana, SAP Fiori

SAP Modules: Finance, Sales and Distribution, Materials Management

Responsibilities:

• Conduct Gap and Needs Analysis, evaluate current SAP training documentation and processes for effectiveness, design and develop Desktop Procedure Manuals for the Business Development, Accounts Payable, Fixed Assets Teams and General Contractors, met with Subject Matter Experts to gain company-specific business knowledge, including business processes. Analyze, test, and aid in the implementation of changes to business systems and processes, design Process Flows in MS Visio to document new processes, facilitate training classes (e.g. Train the Trainer, Super User, End User)
• Produced quality work within time constraints.
• Advised management on document design options to save time and money.
• Analyzed existing procedures and made process improvement recommendations.

Confidential, Louisville, KY

Lead SAP Training Consultant/Sr. SAP Instructional Designer

Tools: Used: Captivate, Camtasia, Snagit, MS Office Suite, Kronos (Workforce Central)

SAP Platform: SAP ECC

SAP Modules: Finance and Human Resources

Responsibilities:

• Hire and manage training team, assist with training budget and preparation, perform functional analysis with Subject Matter Experts, develop training courses and curriculum, complete employee role mapping alongside Subject Matter Experts and PMO, build templates for training documentation, create training documentation (e.g. Instructor Guides, Quick Reference Guides, Quick Reference Cards, Showcases, Flowcharts, Test Scripts, User Manuals, Simulations), input training data, facilitate training classes (e.g. Train the Trainer, Super User, End User), train and manage post go live help desk.
• Hired and Managed a team of 12 trainers along with offshore workers
• Advised management on training options to save money.
• Produced quality work within time constraints.