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Sap Sd Functional Lead Resume



  • 13 years of professional experience with 11 years in SAP ERP systems (SAP OTC with ECC Sales & Distribution); with 3 full life cycle implementations and 4 Support projects using AcceleratedSAP (ASAP) methodology, identification of GAPs by reviewing the "As Is" business processes and after detailed analysis suggesting of "To Be" design by following the SAP Best Practices.
  • Experience in mapping the processes in flow diagrams and documenting the suggested changes in Functional Design documents (FDDs) and if any RICEF required then preparing Functional Specification documents (FSDs) for developers.
  • Worked on complex tasks for the deployment of new solutions, worked on development objects for data & transactional conversions, system modification & troubleshooting for enhancements / fixes in the existing systems, system configuration for defect resolutions utilizing the user - exit modifications
  • Excellent analytical skills in capturing user requirements and leading the Blue Printing sessions by engaging the stakeholders through various project management methodologies e.g. discussions, focus groups, Q&A sessions. Root cause analysis with minimal data, system testing, documentation, end user training & (hyper-care) post got LIVE support.
  • Excellent communication and interpersonal skills, involved in interacting with core team and dealing with end-users in documenting specifications and requirements. Efficient Team Member with great Work/Time Management and follow-up skills. Logical thinker having ability to prioritize tasks in fast paced environment. Detail oriented and always keen to learn new systems and technologies.


Master data configuration: Organizational structure, Customer master, Material master, Maintaining customer / material info records, Field controls in customer / material master, output condition records, pricing condition records.

Order management configuration: Sales quotation, Sales orders, Item categories, schedule line categories, copy controls, incompletion procedure, partner determination, output determination, and text determination. Special order types: cash sales, rush orders, contracts (quantity & value) & scheduling agreements, consignment process etc.

Delivery configuration: Delivery document types, picking, packing, shipping points, route determination, Availability check (ATP) and Material requirement planning (MRP), Partner functions, Output Types, Print Parameters, G/L Account assignment related configuration.

Hands on Pricing configuration experience: setting of condition tables, condition record search strategy i.e. access sequence, pricing conditions and pricing procedure using Condition Technique, VOFM routines and formulas, pricing reports.

Billing document configuration: Billing document types, billing plans, Order related billing, periodic & milestone billing, resource related billing (Fixed & T&M), credit and returns, Rebate agreements, worked on invoices, pro-forma invoices, debit & credit memos, Experience in Free goods, Cross selling, Product proposal, Material determination, Material listing / exclusion. Worked on mapping documents between SAP & EDI transactions (setting connection bridge, partner profile for 850, 860, 810 etc), IDOC types & extensions, Strong integration knowledge of SD with FI/CO, MM. Excellent troubleshooting and problem solving skills in heavily customized environment.


Technical Expertise: SAP (Versions) SAP R/3 4.6, 4.7, ECC 5.0, 6.0, 6.17 EHP 4.0, SAP GTS

Platforms: Windows 95, 98, 2000, XP, Vista, Windows 7, Windows 10

Software Packages: MS Office suite, MS Project, MS Visio, HP ALM, Solution Manager, Service Now, Charm, Remedy Ticketing System.


Confidential, PA

SAP SD Functional Lead

Environment: Main Module: ECC 6.17 EHP 4.0


  • Responsible for Support and Maintenance of highly customized SD environment, interfacing with Project System and other legacy solution.
  • Designed a Down Payment process wherein custom logic to enhance the system is introduced with the trigger point on Date description field and separate billing types in between down-payment and invoice. This will leverage the SAPs Bill Plan based down payment functionality with the introduction of AZWR pricing condition, with other customer requirements & routines.
  • Worked on Sales related enhancements and corrective actions e.g. recently working on custom VAT calculation implementation process for French sales orgs, wherein VAT needs to be excluded on Down payments, but will be calculated on the final invoice.
  • Responsible for T&M billing in Cost Reimbursement custom billing algorithm, wherein high volume reactor(s) T&M billing has to be generated each month.
  • Responsible for RDS deployment for various acquisition wherein Service Variant of the Logistics module is implemented. All end to end SD related configuration is done i.e. Enterprise structure related settings, GL account configuration, Account determinations, Outputs and custom text logic, Sales Order related configuration etc.
  • Recently Worked on (2) implementations of acquired companies by completely configuring the logistics module (SD) end to end i.e. from inception to Go-Live and post production support.
  • Inter-Company setup
  • Customer Master retro-extension using the newly added sales area and company code.
  • Material Master extension for the new sales org & plant
  • Worked on sales order enhancements for the adding of z fields at header and line item level to support custom business functionalities of the client.
  • Worked on REDWOOD project for redefining the SD & GTS batch jobs and monitoring all the blocked queues.
  • Responsible for Customer & Material Master retro-fit enhancement program support & operation. Working on the enhancement in the logic to include Canadian CTXJ tax classification parameter.
  • Worked on various Routine Requests, configuration elements to support business ongoing needs i.e. config related to customer master attributes, VAT tax records, pricing condition & pricing procedure, Item categories, product hierarchies, output types, sales area, shipping points etc
  • Worked on custom cost clearing program which interfaces with Project Systems to bring clearing & final cost in the sales order line item, account assigned to WBS.
  • Worked on Variant Configuration issue related to manufacturing side of the business, related to sales order. Worked on KMAT material types in setting up of classification models related to VC.
  • Working on production support, acting as a level 3 (SAP Support group member).

Confidential, Eagan, MN

SAP Functional Consultant

Environment: Main Module: ECC 6.17 EHP 4.0


  • Working as a key member of OTC team for SD configuration, studied and analyzed different business processes related to Sales & distribution in the current business environment.
  • Lead the requirement gathering sessions and documented the Gaps in the existing processes. Suggested alternative process improvements as a part of gap analysis. Prepared process flow documentation during Blue Printing sessions.
  • Defined & assigned sales organization, distribution channels, divisions, sales groups.
  • Configured IMG settings for various document types: quotations, sales orders, Cash sales, Item categories, item category groups, schedule line categories.
  • Defined & assigned Copy Control rules & incompletion procedures related to OTC process for sales documents and delivery and billing documents.
  • Worked on material determination process using condition technique for product selection, listing & exclusion.
  • Configured partner functions and output messages. Worked on Master data issues during legacy data conversions for initial transactional settings.
  • Extensive contributions in data migration and data loads using custom z-programs developed as per company's requirement.
  • Worked on process definition documents for data mapping templates for legacy to SAP OTC processes.
  • Worked on pricing procedures with different discounts / surcharges, created condition types having percent, absolute dollar or quantity calculation types and assigned them in the sales order pricing procedures, Worked on pricing scales (absolute & %age scaling), special pricing functions, pricing analysis and reports.
  • Wrote FSDs for pricing programs (ECC pricing) for the condition maintenance pertaining to various price elements and condition types having different calculation types e.g. Monthly pricing, customer$ discount, customer% discount etc.
  • Worked on various enhancements and defects by documenting the appropriate solution in the FSDs and then working with the developers for new build or defect resolutions. Unit tested the new functionality for releasing it to the production system.
  • Carried out day to day production support by providing resolution to incidents / tickets submitted by users in Service Now. Followed up on initial user problems and resolved them by making required changes.
  • Involved in developing Training documents and knowledge transfer to end users for their system's understanding.
  • Gathered requirements by interacting with business owners to understand the company's existing STC (Service to Cash) business process and wrote functional specs for requested enhancements and for defect resolutions.
  • Master data analysis and tasks related to Equipment Record creation in ECC and subsequently monitoring of BDOCs for IBase creation in CRM. Assigning warranty products to product master and IBase individual objects.
  • Created Functional Design Document (FDD) for entire Service Contract process by defining the detailed level required functionalities.
  • Worked on various Contract conversion projects wherein legacy contracts were converted into SAP with custom changes made to standard transaction type through the z-program for the required design. Wrote FSDs for all RICEFs and worked with Dev team for object development.
  • Worked on CRM Usage Based Contracts with CRM Billing by setting Counters (to track usage), defined Usage functions and created price elements (condition types) in CRM to be mapped to one-on-one with usage functions and counter types. Enhanced CRM Service Product Master with custom UBB Control data set types for Usage Based Contracts.
  • Worked on pricing related custom objects both for (CRM and ECC contracts' pricing) for the condition maintenance pertaining to various price elements and condition types related to different calculation types e.g. Monthly pricing, customer$ discount, customer% discount etc.
  • Worked on various enhancements and defects by documenting the appropriate solution in the FSDs and then working with the developers for new build or defect resolutions. Unit tested the new functionality for releasing it to the production system.

Confidential, Boston, MA

SAP SD OTC Consultant

Environment: Main Module: ECC 6.0 EHP 5.0


  • Responsible for configuration of sales document types, item categories and schedule line categories, partner functions and assigning PDP (partner determination procedure) to transaction types and Account groups.
  • Looked after Master data related issues like material master and customer master.
  • Reconfigured Material determination for adjusting inclusion and exclusion of materials.
  • Configured new drop ship item category and subsequently assigned it to the sales document. Maintained copy control settings accordingly.
  • Defined the process of extraction, transforming and loading the data into SAP system by defining the functional specification documents and testing the custom developed program thoroughly. Provided complete demonstration to business users for the object and later overseeing the super users' training for the mentioned custom object.
  • Documented the entire configuration done and involved in end user training and KT sessions during production support phase.
  • Worked on business requirement for return scenario by configuring new order type, maintained copy control settings, credit memos requests & debit memo requests.
  • Scoped existing system for errors and bugs such as persistent financial holds on order processing. Investigated the issue and provided solution.
  • Checked and verified the proper working of the customized solution.
  • Unit and Integration tested this new changes using Solution Manager
  • Day to day operations and system troubleshooting. Maintenance of Basic Functions like material determination, listing & exclusion, free goods and account determination using condition technique.
  • As a part of day to day activity, troubleshooting and monitor the IDOC flow, check for errors, correcting the errors to rerun the IDOCs.
  • Involved in FIT testing using HP ALM in Quality & Pre-prod environment.
  • Worked with ABAP team for the development of custom report.

Confidential, Eagan, MN

SAP OTC Consultant

Environment: Main Module: ECC 6.0


  • Interacted with the Client to gather the new requirements (if any), and enhancements in the application and extension of the application across US.
  • Prepared dataflow diagrams for business processes to be included in FRSs. Drafted User Requirement Specifications (URS) for Sales and Distribution. Prepared Unit Test Scripts and checklists to be included in the functional specification documents.
  • Part of pricing configuration team for setting up and defining OTC pricing procedure by defining custom condition tables, access sequences, condition types and configuring pricing procedure determination in various transaction types.
  • Configured condition exclusion for particular customer groups to get best price. Pricing also included material price, price list, customer specific prices and customer & material discounts.
  • As per business requirement wrote functional specification document for adding a field in pricing catalog by laying down clear instructions for ABAPer to include KOMKAZ in KOMK at header level or KOMPAZ in KOMP at item level. Appropriately structure KOMG was updated by USEREXIT PRICING PREPARE TKOMP in MV45AFZZ.
  • Additional duty performed pertaining to SAP Procure-to-Pay value stream in terms of Material Master, Vendor Master, Purchase Requisition, Purchase Orders, CMIR etc.
  • Involved in Unit Testing, Smoke Testing, negative and stress Testing, Integration and Interface testing, Regression Testing and User Acceptance Testing (UAT). Conducted workshops and meetings regarding Project Status with PMO and other functional teams’ leads regularly. Helped the test lead in developing test strategy, plans, reports for PMO for which I had to conduct coordination meetings with various functional teams from different value streams i.e. STC, OTC, P2P, FTM etc.
  • Supported management escalation procedure and policy wherein issues were out of reach of normal allowed limits. Coordinated with line managers, sales support staff, Logistics personnel and other allied units for the solution of inquiries and complaints.
  • Provided functional support for the SAP End users and Power users. Provided troubleshooting support for ECC system.
  • Updated documentations where needed in order to record the log for management review.
  • Helped in the Master Data and Condition record modification as per the project need. Additional duties performed in lieu of P2P transactions.
  • Worked with legacy team to test SAP Interface with legacy system wherein data flowed smoothly successfully through IDOCs (inbound & outbound).
  • Involved in the configuration and creation of custom CRM transaction types (Quotations, Orders, Contracts, Complaints, and Returns), item categories, assignment of these item categories to the custom transaction types, defining of copy control configuration for custom transaction types, and item categories. Worked on ERMS (Setup and support) and Resource planning engine with respect to Service.
  • Assigned Product Types to Hierarchy, Created Categories for contracts and service orders. Created warranty products and assigned them to product master, Installed Base and individual objects.
  • Worked on warranty claim process, interacted with P2P team for creation of standalone PO in order to send in-warranty part from branch to the vendor.
  • Tested STC Service Process Transactions e.g. Service Orders, Service Confirmation, Service Contracts, Preventive Maintenance procedures and contracts, ERMS process, Groupware integration for Field personals, - Maintained, Copied and modified existing Pricing Procedures for service transactions and service contracts, Maintained Pricing Procedure Determination, Defined Partner Determination Procedure, Defined Date Profile, Action Profile, etc.
  • Involved in (STC) related Smoke testing, Unit testing, System integration testing (SIT), Performance testing and Regression testing using HP ALM tool.
  • Configured Transaction Settings for Service Order Processes, Service Order Quotations, Service Confirmation, Service Contracts, etc. Also created Service Profiles, Response Profiles, and service products for contracts.

Confidential, Frisco, TX

SAP SD OTC Consultant

Environment: Main Module: ECC 6.0 EHP 1.0


  • Worked on: Order to cash (OTC), Sales Documents, Item Categories, Schedule Line Categories, Pricing, Delivery and Billing, Availability Check, Transfer of Requirements, Copy Control, Output Determination, Text Determination, Log of Incompleteness. Involved from Blue Printing phase to realization built till production support.
  • Meeting with business process owners and departmental heads to identify the business requirement.
  • Drafted user requirement specification (URS) for sales and distribution.
  • Involved from blueprint preparation stage of the project to realization and go live/support activities.
  • Analyzing the client's as-is business process and mapping it to to-be business processes by identifying the gaps.
  • Identified RICEFW objects to meet the client specific requirement.
  • Drafted functional requirement specifications (FRS's) for customer master, quotation processing, sales order processing, consignment processing, billing returns processing, contract processing, rebates processing and back order processing.
  • Prepared dataflow diagram for all of the business processes to be included in FRSs.
  • Configured OTC processes including sales order to billing.
  • Configured customer master and partner determination. Added customized partners in the customer master record.
  • Worked in customer master conversion. Analyzed legacy customer records to map properly to the SAP systems and successfully migrated the customer master records using LSMW.
  • Designed customer master and customer account group.
  • Successfully worked on pricing conversion, material listing conversion, open sales order conversion, contract conversion, and CMIR conversion.
  • Configured pricing procedure, condition types, access sequence, and built custom pricing tables
  • Configured account determination, and identified account keys to post to the related G/L.
  • Configured interfaces to suppliers including Purchase order notification (EDI 850 out bound), EDI 856 (Advance shipment notification inbound), EDI 810 (Vendor invoice inbound) . This configuration includes extension of existing IDocs, creation of partner profiles, creation of new status codes, mapping of EDI data.
  • Configured shipping point determination, route determination, storage location determination & output determination.
  • Updated design documents and also updated database with documentation related to service calls.
  • Working on training business subject matter experts (SMEs) on SAP functionality to train them as trainers.
  • Working on cross-functional integration with MM, FI and PS.
  • Working with developers to make the RICEF objects fully functional.
  • Preparation of Process Definition Documents and Data Mapping Template Documents for all OTC processes.
  • Working with ABAP Team (offshore) for enhancements and support issues.
  • Tasks worked upon during project: Master Data setup, Data conversion, Configuration of CRM Sales Order and Quotation, defining number range and item category. Responsible for status profile
  • Configured copy control settings for Transaction type and Item Category.
  • Configured settings for service confirmation and, service contracts. Configured service process billing integration & service resource planning.
  • Customizing of Product Hierarchy, categories, set types, and attributes. Maintained Business Partner relationship categories.
  • Involved in the enhancement of Master Data (Organizational structure, Territory management) for marketing plan campaign.
  • Preparation of Questionnaire database with respect to Business Process, Batch Jobs Interfaces and custom developments
  • Tasks worked upon during projects include Configuration, Master Data setup, Data conversion, Interface Testing & End user Training.
  • Created a plan for Integration testing, User Acceptance testing, Security / Compliance (SOX) Testing, Performance testing, etc. Also created Functional Unit Test scripts for Configuration and Development Objects in HP Quality Center. Creating various templates for tracking the Issues arising out of Functional Unit Testing
  • Provided end-user training, knowledge transfer, documentation and participated in preparing training manuals
  • Integrated ECC and CRM systems for Master Data Replication and as a part of the process handled -Transactional Replication from ECC and CRM, Customized settings for Initial and delta load between ECC and CRM, Enhanced objects - Products & Business Partners to download new fields & tables, Mapped Business partner data, identified relevant ECC account Groups, Created ECC reference customers, monitored inbound & outbound queues, handled errors in BDOCS.
  • Post Go LIVE, provided level 3 support for End Users. Solved incidents pertaining to CRM Service issues for Service Orders, Service Confirmations, Service Contracts, Resource planning issues, ERMS issues etc.

Confidential, Allen, TX

SAP OTC Functional Consultant

Environment: SAP ECC 6.0 EHP 1


  • Provided production support activities as per Service Level Agreement
  • Resolved help desk tickets in resolving, validating a right customer during Sales Order creation by using a field exit
  • Developed CTS procedures for production support change requests
  • Interacted with OSS team to trouble shoot production issues in connection to sub contact process in SD
  • Configured different types of outline agreements to meet the organizational requirements for the various sales document types.
  • Identified solutions using Online SAP library & OSS notes.
  • Performed configuration to Engineering Change Management for scheduling agreements
  • Responsible for developing BPP, Specifications for SD custom reports
  • Assisted in End User training and change management procedures
  • Assisted in identifying test conditions in SD, create test scenarios and conduct testing
  • Developed Integration testing procedure for the ‘Quote-to-cash’ (SD)
  • Developed test scenarios and Performed unit and integration testing


SAP SD Consultant

Environment: SAP ECC 5.0 (Implementation)


  • Participated in the implementation of ECC 5.0 (SD) Module from ( ).
  • During the project, tasks include working on Data conversion from legacy system and put it in appropriate Input Templates to be loaded in to SAP. Aiding in the configuration of Sales document and quotation by copying from standard, also setting up item categories and schedule line categories as per the laid down data templates and setting copying control procedures between quotation to sales order to delivery document to billing document.
  • Worked on defining partner functions and setting up partner determination procedure. Assigned the PDP to Z transaction type. Worked on Output determination using condition technique for print, email and EDI output types during sales order processing.
  • Worked on incompletion log customization for status changes to block delivery and billing documents if sales order does not have complete foreign trade data.
  • Helped in the configuration of outbound delivery document and setting copying control amongst sales order and billing document.
  • Worked on customizing of various billing documents types (order related, delivery related, credit memo requests, debit memo requests), periodic billing, material & customer rebates.
  • Involved extensively in the End-to-End Testing cycles as the solution progressed from Dev system all the way to production client.
  • Extensively worked on the preparation of Test cases and scripts for Functional, UAT and Regression testing.
  • Managed meetings and group sessions with Test Lead and Functional Leads for the delivery of testing services related to the SAP implementation which includes test planning, specification development and execution and defect management strategies.
  • Day to day operation involved Production Support, resolved tickets and worked with business users to solve the issues.

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