SUMMARY:

• 12+ years managing projects with expertise on Client Delivery Process.
• Experience performing role of counselor and coach about principal processes of the consulting for new coworkers.
• Experienced SAP Lead Consultant with more than five years of Systems implementation experience in CRM.
• Experienced in various facets of SAP Logistics modules including Analysis, Design, Development, Implementation, and . Strong understanding & experience in Integration across CRM and SD.
• Experience in Sales and Distribution (OTC) functionality, customer master maintenance, pricing, delivery, billing, availability checking (ATP), and reporting.
• Expertise implementing different project management methodologies such as Agile, SCRUM, Waterfall, etc.
• Experience in all the phases of the full life cycle project implementation, gathering business requirement, business blueprinting, realization, unit testing, integration testing, Go - Live preparation and Post Production support.
• Extensive experience defining business processes.
• Expertise assembling project plans, teamwork assignments and monitoring work efforts on daily basis.
• Experience playing business point of contact with IT role.
• Experience helping clients get processes such as CMMI.
• Experience implementing CMMI/ITIL processes.
• Experience coaching/developing people inside of each project.
• Expertise in gathering requirements and implementing these requirements in standard SAP or in developments (RICEFW components).
• Experience in User, Documentation, Go live, and post implementation support including customization/configuration and Enhancement development.
• Experience performing role of counselor and coach about principal processes of the consulting for new coworkers.
• Ability to work creatively and analytically in a problem-solving environment.
• Oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint) to technical and non-technical audiences.

TECHNICAL SKILLS:

Operative Systems:

Windows: 80 % (User)

Linux: 20 % (User)

IOS: 20 % (User)

Software:

MS Office: 70 %, HP Service Manager Client, BMC Remedy AR System

EXPERIENCE:

SAP CRM Consultant

Confidential

Responsibilities:

• Managing project delivery lifecycle, implementation of improvement in SAP CRM for Confidential .
• Planning, analysis, design, configuration, testing and deployment activities.
• Communicate job expectations, planning, monitoring, and reviewing job contributions; defining best practices and enforcing policies and procedures based on SCRUM.
• Direct contact with the client (Center of Excellence).
• Provides solutions to complex business problems for area of responsibility where analysis of situations requires an in depth knowledge of organizational objectives.
• Identify the client pain points, proposing a solution and negotiating a project proposal.
• Develop and maintain contact with main key users for top decisions.
• Project monitoring. Actively track each aspect of project performance against schedules and critical path.
• Project coordination support to the functional and development team.
• Organized, phases finished on time.
• No defects were detected.
• Minimized the creations of developments during the project.
• Proven track record of providing sound leadership to projects and demonstrated ability to multi task and deliver high quality deliverables on time
• Ability to assess and manage project timelines
• Ability to independently identify and resolve problems in a proactive manner.

SAP CRM Consultant

Confidential

Responsibilities:

• Mabeway project. Functional support SAP CRM to Mexico, Canada, Central America and Andean Region for Confidential .
• Manage team (3 people under my supervision).
• Develop scope and schedule for assigned projects.
• Incident and requirement management.
• Incidents, requirements and problems resolution based on ITIL scheme.
• SLAs analysis.
• Support in the presentation of annual results with the Client.
• Proposal of improvements to the processes of the service desk.
• Lead project management improvements across support function department through continual enhancements.
• Implementation of Quality Model process for the contact center (fist level of support) and functional support (second and third level of support).
• Implementation of Service introduction process for the Client.
• Involved in setting strategic direction to establish near term goals for area of responsibility.
• Reducing incidents.
• Client confidence gained.
• Analysis and problem solved.
• Delivery of requirements without defects detected.
• Improved quality support processes implemented 100% in help desk Confidential .
• Knowledge and experience gained in multi-tasking, organizing, and prioritizing.
• Ability to manipulate and understand complex data
• Problem solve issues with metrics/ dashboards in terms of source of issue

SAP CRM Consultant

Confidential

Responsibilities:

• Reducing incidents.
• Client confidence gained.
• Knowledge and experience gained.

SAP CRM Consultant

Confidential

Responsibilities:

• ABAP CMMI project. Implementation of CMMI quality model in the ABAP, Java, .NET and COBOL factories of Confidential Technology Solutions.
• Implementation of CMMI quality model in the Confidential Delivery Center of Mexico achieving level 3 stage representation.
• Process development and implementation.
• SCAMPI assessments. more than 50 people.
• Level 3 of CMMI gained.
• Knowledge and experience gained.

SAP CRM Consultant

Confidential

Responsibilities:

• Knowledge and experience gained.