SAP Consultant Resume

SUMMARY:

6 years of professional experience in SAP CRM/ABAP serving major leading retail client
SAP Certified Development Associate - ABAP with SAP NetWeaver 7.0
Successfully implemented and supported the SAP ABAP / CRM solutions using WEB UI, OOABAP, UI Framework Enhancements
Professionally driven towards achieving the goal / objective of the Project

EXPERTISE:

Business Development
Business Analyst
SAP Consultant
ABAP with SAP Netweaver
Project Management

PROFESSIONAL EXPERIENCE:

Confidential

SAP Consultant

Responsibilities:

Experience in the area of design, development, validation, trouble shooting, debugging, reports, testing, and technical documentation creation and knowledge in MVC.
Worked in Project Implementation, BADI’s, BAPI’s, Idocs and smartforms.
Hands-on experience in full life cycle implementation project, gap analysis .
Perform quality reviews of delivered code and configuration.
Extensive experience on RICEF components
Experience in production support in fixing production issues and handled continuous enhancements requested from business users.
Worked on Webdynpro objects to create real time reports
Has worked on Data Dictionary objects (Tables, Data Elements, Domains, Views, Search helps and Structures).
Has thorough knowledge on Function modules, Function groups, Subroutines and Include Structures.
Worked on Customization and enhancements of standard SAP objects.
Experience in debugging and performance tuning of ABAP reports.
Experience in analyzing system requirements, design, implement and post production support
Closely worked with Business Intelligence team and Sales and Distribution team to set up the information by importing the data on daily basis to prepare the reports.
Conducted requirement elicitation sessions with Business Team from Customer Complaints Initiative department.
Gathered business requirements to ensure proper and accurate data pertaining to the store and customer complaint are captured
Worked closely with the technical and testing team to ensure the business requirements are transformed into real time application

Confidential

SAP Consultant

Responsibilities:

Worked in Loyalty Management project and supporting the application fixing the defects and critical issues.
Worked on Idocs and BDocs.
Played an important key role in decision making and provided valuable ideas and inputs for the success of the project.
Played a vital role in adding value to the company by working with cross functional teams.
Providing functional expertise in the area of CRM module.
Understanding the Client Architecture and System Landscape.
Worked on various enhancements in WEB UI components.
Regular Interaction with the end users over phone or through emails to know more about the issue, system information or the issue status
Apart from Project Deliverables, proactively involved in Project quality activities and Project Management Activities such as maintaining documents for Project Audit, preparing presentation for Project Management Review, Maintaining project metrics and Timesheet management.

Confidential

SAP Consultant

Responsibilities:

Extensively worked with WEB UI components, Framework Enhancements, ABAP reports, BOL objects, in CRM 7.0 application.
Worked extensively on Object Oriented ABAP and its various concepts.
Has thorough knowledge on MVC architecture, SAP CRM data model.
Proficiency in debugging of SAP programs, WEB UI components and Problem determination skills.
Exposure in Performance tuning of ABAP reports.
Regular Interaction with the end users over phone or through emails to know more about the issue, system information or the issue status
Resolving the tickets comes from the customer through Service Manager Tool.
Gathered business requirements to ensure proper and accurate data pertaining to the store and customer complaint are captured
Worked closely with the technical and testing team to ensure the business requirements are transformed into real time application
Performing the Root Cause Analysis by reproducing the client's issue in order to know the exact problem for a better / quick resolution / workaround
Performances of many programs were improved using various Batch Jobs.
Resolving Customer tickets and handling critical issues in Production system. Worked on reports, as per business needs for smooth functioning of the process.

SAP CRM WEBUI conducted by SAP in Mumbai, India
SAP ABAP conducted by Internal Team
ABAP Workflow conducted by Internal Team
SAP CRM Lead management conducted by Internal Team

Proposed the concept of automating the emailing functionality using Actions method, to notify Store managers about the customer complaints and the same has been implemented.
Proposed the change of currency type based on the location of store and thereby avoiding issues in importing the complaints to Business Intelligence system

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