Experience Summary

• 9 years 6 months of SAP ABAP and SAP CRM experience.
• Experienced in SAP CRM versions 4.0, 5.0, 2007 and 7.0 with EHP1.
• Experience in CRM Mobile Sales, CRM Mobile Service, CRM Tele Service, CRM IS – U (Energy), CRM IS-U (Media), CRM LAM (Lease and Asset Management), CRM IPM (Intellectual Property Management), CRM People/Resource planning, CRM Campaign, CRM Marketing, Accrual Engine, CRM Billing engine and CRM Billing, Business Partners, Product Master, IBases, Product Catalog and Organizational Management.
• Involved in 2 SAP CRM full life cycle implementations, 1 SAP CRM 5.0 to 7.0 EHP1 upgrades project and multiple support projects.
• Strong experience in SAP CRM ABAP, SAP CRM Middleware, SAP CRM Mobile Application Developments, Installation and Post installation setup of SAP Mobile Components like Comm. Station, MAR, MDW and Mobile Client.
• Demonstrated ability in delivering CRM Mobile solutions that include architecture, analysis, programming, design, product installation, testing and support.
• Extensive technical knowledge in CRM 2007 and 7.0 Web UI frameworks.
• Expertise in developing Web applications using ABAP objects and BSP’s which includes creating new Components, Windows, View Sets and Views enhancements
• Excellent technical knowledge on BSP and GENIL/BOL architecture
• Experienced in extension of BOL/GENIL object layer according to business requirements
• Experienced in extending Master and Transactional Business objects using EEWB and AET (Application Enhancement Tool).
• Worked extensively on advanced technologies like RFC, ALE, IDOC’s, BADI’s, Object Oriented Programming (OO-ABAP), Enhancements and BAPI’s.
• Worked extensively on ALV reports, classical and interactive reports, BDC programming, SAP scripts, Dialog Programming and Smartforms.
• Strong Exposure to Event Framework, Action Profiles, BDT, BTE, PPF, Groupware integration with Microsoft exchange.
• Experience with ECC SD module and integration with CRM, including work on Sales transactions, Pricing and Pricing Conditions and Customer master data.
• Strong experience in integration of Legacy systems with SAP CRM through third party middleware tools, TIBCO and INFORMATICA through BAPI\'s and IDOC\'s. And also with SAP integration tool SAP PI/XI and data which includes Business Partners, Contacts, BP Relationships, Service Orders, License Sales Contracts, Leads, Activities, Opportunities, IBases, IBase Components like Premise, Facility, Service Points, Meters and Usages.
• Strong experience in CRM related BW Data Sources and Extractors and enhancements to BW delta queues.
• Better quality technical development expertise.
• Excellent communication and interpersonal skills, Quick learner and capable of working independently.

Technical Skills

• SAP CRM : SAP CRM Version 4.0, 5.0, 2007, 7.0 EHP1
• SAP CRM Mobile Components : SP04, SP07, SP09
• ERP : SAP R/3 Release 4.6C, 4.7EE, ECC 5.0, 6.0
• Languages : ABAP, C, C++, SQL
• Database : DB2, ORACLE, MS Access, SQL

PROFESSIONAL EXPERIENCE

Client: Confidential,Los Angeles, CA March 2011 – Till Date
Role: SAP CRM SME

This project deals with integration of SAP ECC, SAP CRM, SAP BW and CRM WebUI for implementing Marketing and Campaign Management. As a part of SME in CRM Middleware and CRM ABAP, my roles and responsibilities are involving in designing, provide estimates, development, and code review, testing and documentation.

Version: SAP ECC 6.0, SAP CRM 7.0 EHP1, SAP BW and Team Size: 27
Activities Included:

• Involved in desiging and developemt of customer, bill account, premise, service point and usage interfaces with mainframes systems CISCO and CIS through SAP XI using ALE/IDOC’s customzed flows.
• Involved in desinging and maintianing customized ALE/IDOC flow maintiand master as well transaction data.
• Involved in designing and implementing archiving of IDOCs.
• Involved in fixing IBase instances inconsistencies short dumps occuring due to SAP standard code.
• Actively invloved in desinging, developing and maintaining in set types for service point and premise which ultimately used for marketing segmentation.
• Developed new GenIL Component Set, BOL Model, GENIL classes, backend API’s, custom Component with dynamic search, result view and navigating to the objects.
• Enhanced Opportunity search query class to support search based on the custom fields.
• Designed and implemented day-to-day data error handling process and data reconcilation process.
• Involved in configuration and maintaining of marketing attributes for business partner which supports for maketing segmentation.
• Performed middleware activities like middleware generation, middleware connectivity and responsible for enhancing and maintaining of replication of master and transaction data from CRM to ECC and vice versa.
• Actively involved in resolving critical issues on CRM Middleware, marketing segmentation and Installed bases.
• Actively invoved in preparing technical docuentation, code review, testing objects and fixing issues.

Client: Confidential,Burbank, CA Oct 2009 – March 2011
Role: Senior SAP CRM Consultant

This project deals with integration of SAP ECC, SAP CRM, SAP BW, SAP FSCM, CRM WebUI and SAP EP for implementing IPM. As a part of SME in CRM Middleware and CRM ABAP, my roles and responsibilities are involving in co-ordinate with offshore team, allocation of objects, provide estimates, code review, testing and delivering objects

Version: SAP ECC 6.0, SAP CRM 7.0 EHP1, SAP FSCM 6.0 and Team Size: 50
Activities Included:

• Performed middleware activities like middleware generation, middleware connectivity.
• Initial load of customize, conditions and business objects from back-end system ECC to CRM.
• Involved in enhancing standard BP replication from CRM to ECC and deafulted company code details to ECC customer through enahncing BTE, DE_BALE.
• Enhanced views which included label changes using configuration tool, extending context nodes, enhancing controller events and new navigation links in runtime repository.
• Extended business Objects using EEWB to include Custom fields
• Enhanced standard BP replationship replication CRM to ECC to create or update ECC customer hierarchy.
• Developed custom usage confirmation screen based on stadnard screen by adding additional functionlities like parking and providing flexiblity to user with data value profile functionalities.
• Developed new custom ALE flow interface for usage confirmation, contracts which comes from external sytems, STARS & UPDOC through INFORMATIC
• Actively involved in resolving critical issues on CRM Middleware, CRM Billing Engine, Replciation of contracts to Accrual Engine and Revenue Recognation in ECC as IPM is new product which is not stabilized
• Developing TS, code review, testing objects, preparing performance check-lists

Client: Confidential,Hong Kong Jan 2009 – Sep 2009
Role: SAP ABAP Lead Consultant

This project deals with integration of SAP with trade, non-trade and reporting legacy systems. As a part of offshore team lead, my roles and responsibilities are involving in co-ordinate with onsite team, allocation of objects, provide estimates, code review, testing and delivering objects

Version: SAP ECC 6.0, TIBCO SAP Adaptor 550 and Team Size: 23
Activities Included:

• Involved in presenting PoC of integration of SAP with legacy systems through TIBCO
• Involved in Data migration of master data like chart of accounts, G/L Accounts, Counter parties
• Pulling and pushing file from/to common share folder through FTP
• Online G/L posting from legacy system through TIBCO SAP Adaptor using BAPI/IDOCs
• Developing TS, code review, testing objects, preparing performance check-lists
• Enhanced new general ledger with UDAK customer fields using coding block concept

Client: Confidential,Swindon, UK Sep 2008 – Dec 2008
Role: Senior SAP ABAP Consultant

This project deals with developing of SAP banking prototype. As a part of build team at onsite, my roles and responsibilities are involved developing PPF reports, developing interfaces & enhancing applications through BTE and BDT.

Version: SAP DM 6.0 and Team Size: 30
Activities Included:

• Developed PPF accounts report for checking expired accounts and which are going to expire with in desire time
• Maintained new account product attributes and checked the attribute values while creating student accounts and joint accounts through BTE’s
• Restricted card creation for joint accounts through BTE’s
• Added additional screen section to BP application through BDT
• Extended existing functionality of standing order using BTE by placing authorization checks
• Worked on BADI’s for extending fuctionality of loan service fee transaction postings and excess transaction charges postings to accounts

Client: Confidential,London, UK Oct 2007 – Aug 2008
Role: Senior SAP CRM Consultant

This project deals with integration of SAP R/3, SAP CRM, IC Web applications and SAP EP for implementing mobile service. As a onsite coordinator, my roles and responsibilities involved in CRM Middleware, Mobile Middleware, Mobile Applications development, Mobile Applications Support and Installation and post installation setup of Mobile Components Comm. Station, MAR, MAS and Mobile Client.

Version: SAP ECC 6.0, SAP CRM 6.0, SAP CRM Mobile Components SP09 and Team Size: 18
Activities Included:

• Performed middleware activities like middleware generation, middleware connectivity
• Initial load of customize, conditions and business objects from back-end system R/3 to CRM and Initial load of customize, conditions and transaction data objects from CRM to CDB.
• Replication of HR Master data from HR system (i.e. R/3) to CRM and activated setup for uploading of BPs, Contact persons and Service orders from CRM to R/3
• Performed middleware enhancement by activating event DE_BALE for filling up company data for BPs which comes from CRM to R/3 and activated of mobile bridge for required BDOCs
• Creation of publications, subscriptions and sites for mobile clients and Involved in installation and post installation setup of Comm. Station, MAR, MAS and Mobile Clients.
• Developed of customized layouts and data elements for printing estimation letter, quotation letter and customer responsibilities from MSV in MSY
• Created customized methods in SFAGLOBAL business object for selecting and passing values to customized layouts and added customer group 4 and 5 of businesss object BOServSalesInfo into tile MSVServiceTransactionDetail and createted combo engine for customer group 4.
• Exporting of CAR files of customized layouts and data elements from MSY and deploying the same in all environments(QA, Production) of MSY and Creation and deployment of MUP files in all mobile clients

Client: Confidential,Hyderabad, India March 2007 – Oct 2007
Role: Senior SAP CRM Consultant

This project deals with integration of SAP R/3, SAP CRM, SAP EP and IC Web applications to implement Tele Services. My roles and responsibilities involved in CRM Middleware and CRM Technical developments.

Version: SAP R/3 5.0, SAP CRM 5.0 and Team size: 15
Activities Included:

• Middleware connectivity and middleware generation
• Initial load of customize, conditions and business objects from back-end system R/3 to CRM.
• Initial and delta downloading for master and transactional data and monitoring the data exchange
• Monitoring and Re-processing BDocs and monitoring and processing inbound and outbound queues
• Maintaining filters for adapter object and monitoring objects
• Worked on maintaining and extending additional functionalities to IBase
• Involved in configuration of master data and transactional data replications and monitoring replication status.
• Developed a report to create service orders in CRM from text file, where service orders creates in other system get through text file.

Client: Confidential,Pune, India Sep 2006 – March 2007
Role: Senior SAP CRM Consultant

This project deals with integration of SAP R/3, SAP CRM and IC Web applications for implementing mobile sales. My roles and responsibilities involved in CRM middleware.

Version: SAP R/3 4.7, SAP CRM 4.0, SAP Mobile Components SP04 and Team size: 14
Activities Included:

• Involved in initial and delta downloading for master and transactional data and monitoring the data exchange
• Monitoring and Re-processing BDocs and monitoring and processing inbound and outbound queues
• Maintaining filters for adapter object and monitoring objects
• Worked on maintaining and extending additional functionalities to IBase
• Involved in configuration of master data and transactional data replications and monitoring replication status.
• Implemented BADI, CRM_EQUI_LOAD to create IBASE in CRM side from equipment details and update external ID and description with serial number and material number respectively.
• Developed a report to download customer and material master data from R/3 to CRM by checking filter conditions of customer as well as material that maintained in CRM side and moving filtered data to CRM.
• Implemented BADI, CRM_EQUI_LOAD to update from valid date of component of IBASE.

Client: Confidential,Pune, India Feb 2006 – Sep 2006

• Role: Senior SAP ABAP Consultant

This project deals with implementation and post implementation support of SAP R/3 and responsibilities are coding and analysis of ABAP in the modules of SD, MM, PP, FI/CO and QM.

Version: SAP R/3 5.0 and Team size: 15
Activities Included:

• Enhanced role determination for purchase requisition release function exit, EXIT_SAPLEBNF_001, to determine agents responsible for specific organizational positions
• Implemented BADI, ME_PROCESS_PO_CUST, for checking info record while creating standard PO, scheduling agreement and stock transport order.
• Implemented BADI, NOTIF_EVENT_SAVE, to change notification task type based on users selection and to send email notification to the responsible users for the task, which are in status open or released
• Positive Pay Interface, inbound and outbound
• Enhanced function exits, EXIT_SAPLKAEP_009 and EXIT_SAPLKAEP_001, for addition of FI document item text, vendor and vendor name in transactions KSB1 and KOB1, which are used for displaying actual cost line items for cost centers and Actual cost line items for orders
• Enhanced screen SAPMV45A-8459 for addition of new fields like customer requested date, assigned to, problem category, responsible group etc., which will effect in transactions VA01, VA02 and VA03.
• Worked on smartforms Packing check list, Japanese invoice form, Request for quotation and purchase order forms
• Worked on reports Excess and Obsolete report, Future shortage report, MOMBOM Multi BOM comparison and Costed BOM reports
• Worked on Scripts Customized Cycle count sheet generation, ZMI21 and Shop papers for production orders

Client: Confidential,Mumbai, India Nov 2005 – Feb 2006

• Role: SAP CRM Consultant

This is one of the world’s first implementation Project on Lease and Asset Management (LAM). My responsibilities are coding, Technical Specification preparation, quality Reviews and CRM middleware.

Version: SAP R/3 4.7C, SAP – CRM 4.0 and Team size: 34
Activities Included:

• Initial and delta downloading for master and transactional data and monitoring the data exchange .
• Monitoring and Re-processing BDocs .
• Maintaining filters for adapter object and monitoring objects.
• Worked on client specific modules NPA & NPA 11 Months OD, Dealer Liability and Lodgement.
• Worked on function modules Reading last month entry in given accrual and RFC function module for reading cost & profit centers from R/3.
• Worked on reports First Letter, Under Stamping andUpdation report for storing migrated contracts .
• Worked on Scripts Contract details before inception.

Client: Confidential,Mumbai, India Sep 2005 – Nov 2005

• Role: SAP ABAP Consultant

This project deals with technical support for customization and maintenance of IS-U (energy) and responsibilities are coding and analysis of ABAP.

Version: IS – U (Energy) and Team size: 20
Activities Included:

• Created a report that displays list of business partners whose account determination ID and account class mismatched.
• Incorporated bank number in existing report to fulfill users requirement.
• Created reports on PS module, which displays major projects, projects overview and projects based on year to date, projects based on selected month and projects based on selected quarter.
• Created a report that displays load management charges based on posting dates, document type, account class, consumer number and payment status as on date.
• Gained knowledge on print-workbench

Client: Confidential,Bangalore, India Dec 2004 – Aug 2005

• Role: SAP ABAP Consultant

This project deals with implementation of SAP R/3 and responsibilities are coding and analysis of ABAP in the modules of Sales & Distribution and Materials Management.

Version: SAP R/3 4.6C and Team size: 27
Activities Included:

• Successfully distributed master data through IDOC’s between two physically separated SAP systems. This was achieved using Change pointers and Stand-alone program.
• Monitoring IDOC’s and Trouble shootings.
• Involved in customizing to distribute sales order confirmation data between SAP systems using Message Control.
• Created an interactive report that suppressed default GUI Status and placed user-defined pushbuttons on application tool bar of basic list as well as in secondary lists. This report displays customer, sales header and sales item details.
• Created a report that displays all the open purchase orders for a given plant or delivery period.
• Created a report that displays storage location details, material description details and sales item details for respective sales document number.
• Created a classical report using ALV Grid that displays company logo and sale details for a specific customer.
• Modified Layout sets as per the client requirements and added company logo. These include Purchase order, Delivery document.

Client: Confidential,Bangalore, India March 2004 – Nov 2004

• Role: SAP ABAP Consultant

This project involves implementation of Production Planning and Material & Management modules of SAP R/3 system. Apart from functional modules the whole project involves extensive reporting and transferring the existing data of the legacy system into the R/3 system.

Version: SAP R/3 4.6C and Team size: 24
Activities Included:

• Customized Change Pointers set-up to distribute Customer Master Data and material master data between SAP systems.
• Involved in testing IDOC’s at inbound & outbound systems.
• Created a report that mass displays customer details, sales details and material details by selecting customer, sales and materials that placed on selection screen.
• Created a report that displays customer details and G/L account details for a given company code.
• Created a drill-down report using ALV’s that displays sales details, delivery details and billing details.
• Created BDC program to upload master data from legacy system to R/3 database using both call transaction and Batch Input Session Method.
• Developed a dialog program for displaying customer details, sales document header details and sales document item details on multiple normal screens for a selected value.
• Worked on the SAP-Script Layout set in sales order. The document modified layout set as per the client requirements and other document to accommodate logo printing.

Client: Confidential,Bangalore, India June 2003 – Feb 2004

• Role: SAP ABAP Consultant

This project deals with technical support for customization and maintenance of SAP R/3 and responsibilities are coding and analysis of ABAP in the modules of Sales & Distribution and Material & Management.

Version: SAP R/3 4.6C and Team size: 17
Activities Included:

• Created a report that displays billing details, sales document details and due date details for respective sales area and range of dates on which billings created.
• Created a report to display the sales orders that are not complete for a given date/selection and the number of late days and their details.
• Daily Performance Report for Dispatches based on existing invoice and billing documents.
• Developed a Dialog program for displaying vendor bank address details, purchase header details and purchase item details for selected vendor.
• Developed a BDC program to transfer Vendor Master Data from legacy system to R/3 database using Call transaction method.
• Created data transfer program for uploading the Material Master Data from a text file into SAP.
• Worked on Delivery document and Invoice document layout sets and modified as per client requirement.

Trainings and Seminars

• Performing Techniques & Quality reviews
• IDOC Monitoring & trouble shootings
• SAP – CRM Middleware
• SAP – XI, Pune, 2005
• Workflow, Pune, 2006
• Mobile Application Developments
• SAP Banking

Education
Bachelors of Engineering (Mechanical Engineering)