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Organization Change Management Lead Resume

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SUMMARY:

  • More than 20 years of consulting, organization change management, business analysis and information technology experience working in the healthcare, energy, technology, media and entertainment, life sciences and the public sector industries.
  • Proven and successful history working on Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Business to Customer (B2C) solutions focusing on people, business process and technology including organization change management, business analysis, executive alignment, stakeholder management, communications, organizational assessment, business process impact and readiness, knowledge management and learning and development through the planning, development and implementation life cycle.
  • Lectured at the university level and at business conferences focusing on technology adoption, change/knowledge management and business issues and solutions.

TECHNICAL SKILLS, METHODOLOGIES AND TOOLS:

Software (Custom and Packaged): SAP, Oracle, PeopleSoft, Siebel, Clarify, Xerox, GWPC (RDBMS), Apptus, WebSphere, Sterling

Methodologies and Tools: Agile, Waterfall, Accelerated SAP (ASAP), Lean, InfoDB, Techsmith’s Snagit and Camtasia Studio, Saba and Centra Symposium, WebEx and UPerform

PROFESSIONAL EXPERIENCE:

Confidential

Organization Change Management Lead

Responsibilities:

  • Produced key OCM deliverables consisting of leadership alignment, stakeholder management, communications, change impacts, change readiness and training for more than 7,000 employees and contractors.
  • Leadership and advisory support for technical project team and end user training activities focused on development and delivery of role based course materials and information so that employees could effectively perform their jobs.
  • Status updates for senior leadership and project team.
  • Facilitated meetings and workshops to develop a comprehensive change management vision, strategy and approach and documented change impacts affecting supervisors and above and employees.

Confidential

Principal Consultant

Responsibilities:

  • Produced key OCM deliverables for each phase of the project based on SAP’s ASAP methodology with a focus on the PROSCI and ADKAR change management approach.
  • SAP Modules - Finance and Controlling (FI/CO), Work Management (WKM), Project Systems (PS), Human Capital Management (HCM), Supply Chain Management (SCM), and Business Intelligence (BI) and advisory support for change management, communications, change impact, change readiness and training for more than 2,700+ employees and contractors.
  • Leadership and advisory support for technical project team and end user training activities focused on development and delivery of role based course materials and information so that employees could effectively perform their jobs.
  • Status updates for senior leadership and project team.
  • Facilitated meetings and workshops to develop a comprehensive ERP vision and strategy, knowledge transfer and change impact programs.

Confidential

Executive Consultant

Responsibilities:

  • As the key Project Manager, represented OCM status, budget, progress and risks on a weekly basis to the Project Management Office (PMO) and Advisory Teams.
  • Planning and project leadership for the all OCM project deliverables focused on schedule and scope for business requirements, communications, leadership development, coaching and Agile/Scrum training and support requirements.
  • Managed a team of 5-10 resources on the team.
  • Advisory and management coaching which turned around system architecture team progress on key deliverables.
  • Developed and implemented a data management system to support Federal/State oil/gas and water management compliance requirements.
  • Translated program requirements and implemented an IT solution to support data management and compliance reporting for Senate Bill Legislation and Class II Underground Injection Control Program/EPA Compliance.
  • Worked closely with Oil Operators and Industry Associations to gather data and stage data for reporting purposes.

Confidential

Organization Change Manager/Agile Facilitator

Responsibilities:

  • Created and executed an Agile implementation approach to guide implementation of the new an Information Technology (IT) implementation project solution that is used by over 10,000 users. Worked closely with the implementation team to develop and deliver the system implementation using HPE’s Agile Manager tool. Worked closely with business and IT representatives using Agile Management to quickly implement business capabilities on a monthly basis.
  • Agile was used to develop business capabilities and shared during standup meetings. Sprint reviews recorded demonstrations and sprint retrospectives were implemented to adjust to stakeholder and system feedback and refinement.
  • Led the implementation of this Information Technology (IT) implementation project, using OCM methodology and steps consisting of an OCM framework focused Strategy, Executive Alignment, Stakeholder Management and Extended Team (Change Agent) Support, Communications, Change Impact Assessments, Change Readiness Assessments and Training Work Streams. The main goal was to facilitate preparedness for the e-Commerce global online shopping application platform, serving over 10,000 users.
  • As the key Program - Project Manager/OCM lead, represented OCM status, budget, progress and risks on a weekly basis to the Project Management Office (PMO) and Advisory Teams.
  • Leadership responsibility and collaboration with business, solution architects and IT client representatives using Agile Management to quickly implement business capabilities on a monthly basis.
  • Facilitated the Agile scope commit process to align business, development, testing and deployment requirements for each implementation phase.
  • Performed and presented in depth analysis and results focused on defects and the financial impact to fix defects.
  • Prepared a B2C Quality Review and Transformation Proposal focused on People, Process, Technology and Financials.

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