SUMMARY:

• Confidential Sr. is a self - driven QA professional with proven success in Web, Mobile, Hardware, Software testing, creating/executing test plans, test cases, and scripts. He acquired his Master’s Degree in Information Systems Management as a Summa Cum Laude. He is a Senior Quality Assurance and Testing Engineer with hands-on Lead and managerial expertise in Software Quality Assurance processes, Manual & limited Automated testing, Requirements development & analysis, Configuration management, Release Management, Software Support including Help Desk, and other IT related activities.
• He has a total of 11 years’ experience in Information Technology and 7 of those years were in Software Quality Assurance & HP ALM Administration combination. He had done business with 32 Federal Agencies in Washington D.C., focused on SDLC testing process, custom scripting and testing its Web Time & Attendance (WebTA), iReport, & WebTA Mobile software applications. His main accounts were Department of Homeland Security (DHS), Federal Bureau of Investigation (FBI), and Architect of the Capitol (AOC) to name a few.
• He was involved with the multi-million dollar Smart Grid Project for the largest utility in the country, Duke Energy. He was the Defect Manager/Sr. Test Analyst for the project and took a hands-on approach in mentoring and motivating 13 Test Analysts & Help administer HP ALM across projects. Currently, he is a Senior HP ALM Administrator for Confidential & Light handling different boulder Projects namely; Meter Data Management, Energy Management System, Advanced Metering Infrastructure, & Network Management System to name a few.

PLATFORMS AND TOOLS:

Software: Microsoft Visual Studio, HPQC v9&10, HP ALM v11, 11.5, 12.01 HP UFT (QTP), MS Exchange Server, Citrix Server, WebSphere, Oracle 10, SQL, Toad, MS Office Suite, Visio, Cisco IOS, Symantec Backup Exec 11d, MADRAS & PALM EXPO (USPTO Propriety SW), Memotech 2004 / v32, ClearQuest Rational, Salesforce, Autotask, JIRA, Crystal Reports, AS/400, webTA (Propriety Software), webTA Mobile, webTA, iReport Writer, WebEx, Kaseya, Putty, WinSCP, Selenium, CaliberRM, MeterMate, 1132Com/Prog, MeterCat, Communications Tester, Facets, Marketplace, PRPS (Patent Review Processing System)

Languages: Java, HTML, PL SQL, .Net, C#, XML, VBScript

Operating Systems/Servers: MS Windows Server 2003 / 2000, MS Windows, SQL Server, IIS Server, Apache Tomcat, Linux, Windows 7 & 8, Windows Azure

Hardware: Configuration/Repair, Cisco Router, Cisco Switches, Badge Reader, webTA Mobile, GE Meters, Landis&Gyr Meters, Elster Meters, Field Service Unit, SilverSprings Access Points & Relays, MV-90, iTron

Networks: FTP, SSH, HTTP, S-HTTP, TELNET, & ICMP.

PROFESSIONAL EXPERIENCE:

SR. HP ALM ADMINISTRATOR

Confidential

Responsibilities:

• Administration of HP ALM v11.5 & v12.01, Executive Scorecard, & HP UFT
• Customize defect workflow using VBScript
• Integrate HP ALM with Source Code Management (SCM) or Subversion.
• Maintain and Support Multi-Million Smart Grid Project Initiatives
• Manage & Trains 200+ ALM users
• Implement QA Best Practices and improve QA Test & Defect Process

SR. QA CONSULTANT

Confidential

Responsibilities:

• Part of the wide Software QA and Testing practice in the Tampa bay areas and nationwide.
• Implementation of Testing Center of Excellence (e.g. Test Management, Strategy, Tools, & Accelerators)
• Establishes a roadmap for testing practice to a Testing Center of Excellence
• Achieves faster ROI with improved quality
• Ensures alignment between operational level metrics and business value
• Provides data for suggesting recommendations to achieve the target state

Confidential, Dayton, OH

Responsibilities:

• Managed and Trained 200+ Users
• Implemented HPQC Policy and Procedures
• Set up and Maintained Quality Center Projects
• Planning, creating and customizing of projects
• Fields - modification, creation
• Creating and maintaining users
• User roles & permissions
• Defining workflow
• Implemented cross-project customizations and reports
• Shared assets, libraries and defects
• Project structure as business processes
• Trained and Coached Confidential users on the management of quality information:
• Requirements Management
• Designing and Executing Tests
• Monitoring and Defect Management
• Application of testing models with the tool
• Directing users include but no limited to Business Analysts, Software Quality Analysts, Developers
• Assisting users include Project Managers, IT Managers and Directors
• Supported different application implementations within Confidential

Confidential, Sarasota, FL

Responsibilities:

• Implemented QA & Reporting Process.
• Created a Monitoring Tool for the client to track Defect status Daily & Weekly, Release Cycle Trend, Defect Trend by Release Phase, Gantt Chart for Release Schedule, Defect Milestones, Test Case Creation & Requirement Status.
• Created SharePoint-Excel Reporting Tool
• Lead Offshore Testing in India
• Assisted “Modernized eFile” (MeF) 2012 Testing
• Assisted in the Regression Testing each time there is a new MeF build installed.
• Additional responsibilities are to seek out improvements to SDLC processes, and continual development of quality control procedures

SMART GRID DEFECT QA MANAGER

Confidential, St. Petersburg, FL

Responsibilities:

• Assisted Administer HP ALM throughout the project
• Created Test Plans based on the approved/base-lined requirements
• Designed, created, executed, and reported manual test cases
• Performed Head End Functionality (UIQ) tests capturing case results and reporting bugs and issues to our Head End Vendor and Meter Vendors.
• Performed heavy regression testing on the new release or build to ensure nothing was broken.
• Over The Air (OTA) testing utilizing vendor supplied solution test c12.19 functions, meter and Head End time synchronization.
• Monitored and reported on project progress, risk, and tracking testing schedule
• Published weekly testing milestone reports and statuses for both Florida and Carolina business units
• Managed Defect Management Board meeting weekly covering defects and testing schedule
• Documented software defects, using a bug tracking system, and report defects to vendors/developers
• Monitored bug resolution efforts and track successes
• Worked closely with both meter shops to ensure they are up to date with issues found during the AMI Meter Evaluation ranging from NIC Firmware and Metrology Firmware issues.
• Reviewed test cases and maps them to the appropriate business requirements in HPQC
• Managed and tracked Meter shipments from Vendors and Florida and Carolina business units
• Designed and documented AMI Smart Grid business workflow
• Prepared and provided test execution status reports to the business units, management, and test teams
• Wrote SQL queries pulling different data requested by management in HPQC
• Followed up with the vendor on Purchase orders and defect solutions as well

Confidential

Sr. Software Quality Assurance Engineer

Responsibilities:

• Performed software testing (Web & Mobile) evaluation, and support (80% manual testing and 20% automation), developed test plans and scripts from functional and business specifications, executed testing, and trained others.
• Performed regression testing on the new release or build.
• Implemented QA standards and continual improvement activities.
• Collaborated with Dev Team on GUI reporting tool (iReport) to eliminate clients’ asking for SQL query script pulling any data in webTA tables; gathered existing clients to buy license for reporting tool to service efficiently.
• Created test cases/scripts templates to improve testing process; streamlined for Junior QA testing application, providing ability to navigate system without help with step-by-step test scripts/cases indicating expected results.
• Suggested one repository for all QA testing documentation to easily track all testing results for 32 federal agencies.

Software QA Analyst

Confidential

Responsibilities:

• Supported/installed software, tested software applications for government agencies by following test cases created, supported/installed software applications, and pulled webTA reports.
• Managed Defect Lifecycle until its resolved
• Build a weekly testing metric report for stakeholders
• Delivered outstanding client support by identifying and resolving issues.

Systems Engineer

Confidential, McLean, VA

Responsibilities:

• Managed software patches, upgrades, new programs, and maintenance, updated Active Directory, performed on-site service of hardware and software, and delivered technical support to clients.
• Increased productivity by analyzing activity/maximizing system availability and troubleshooting/resolving any issues quickly.
• Obtained, installed, tested, troubleshoot and rolled-out software patches, upgrades and new programs via industry standard methods
• Developed, maintained and implemented a preventative maintenance schedule covering all hardware systems and backing up files using Symantec software to the servers.
• Troubleshoot servers using Kaseya and remotely connects to the machine to ensure everything is up to date and patched.
• Examined all systems activities and related log files to proactively make adjustments that increase system availability.
• Troubleshoot issues to ensure maximize server availability and reliability and quickly restore service when there are system malfunctions.
• Responsible for performing on-site or in-house servicing of all desktop and laptop computer systems, repairs and/or installation of hardware and software products.
• Provided technical support to customers on operational or maintenance aspects of system equipment. Serve as customer contact on technical and service related problems.
• Applied diagnostic techniques to identify problems, investigate causes, & recommend solutions.

Software Support Consultant/Specialist

Confidential, Alexandria, VA

Responsibilities:

• Set up client-server and Web applications remotely and on-site, maintained/updated Memotech applications and database configuration, dropped/added schema with Oracle9i and 10g, and ran scripts with SQL *Plus.
• Ensured exceptional customer service by remotely assisting clients via WebEx.
• Installed and configured client-server and Web-based applications in-house or in client site.
• Maintained and updated all Memotech applications and its database configuration to ensure accurate information when troubleshooting an issue.
• Dropping and Adding Schema using Oracle9i and 10g and also running scripts using SQL plus.
• Remotely assisted clients’ issues using WebEx meeting to have a quality customer service.
• Upgraded copy of clients’ database in order to fix the bugs found in the application.
• Recommended clients to apply patches, updates, and to upgrade to a higher version if necessary in order to resolve software issues.
• Evaluated and prioritized software service requests that are received from clients via email and phone to ensure proper performance and functionality.
• Ensured timely resolution and referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.
• Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
• Analyzed and corrected problems using documented procedures, available tools, and personal knowledge and skills.
• Performed diagnostic to isolate and determine cause of software performance problems and malfunctions.
• Provided support to the Sales Team when required.
• Provided Crystal Reports support for all CPA software products/platforms.