Sap Cloud For Customer (c4c) Consultant Resume
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SUMMARY:
- Support Engineer with an overall experience of 5+ years in IT Industry
- Currently working for the Confidential and deputed to the client SAP Labs India as a SAP Cloud For Customer (C4C) Consultant. I work out individual solutions together with partners and customers based on a productized SAP Cloud for Customer Service Portfolio. I am currently an expert and go - to person for all related questions in Cloud for Customer in Support Environment for 2 Years.
- Also has worked as storage support engineer for 3 years in Wipro and deputed to the client EMC
- And have Extensive Experience in EMC NAS configuration with EMC Unishphere, Celerra Manager.
PROFESSIONAL EXPERIENCE:
Confidential
SAP Cloud For Customer (C4C) Consultant
Accountabilities:
- Work on various issues raised by partners and customers in regards to Cloud for Customer product.
- Help in supporting various integrations such as Facebook, Twitter, YouTube and other Social Media integrations scenarios available currently in Cloud for Customer System.
- Solving various complicated issues that are related to Sales and Marketing module in Cloud for Customer System.
- Scoping and configuring the C4C system for Marketing, Sales and Service.
- Configuring the Organization Structure in C4C
- Creating sample master data in the test system and hands on Standard C4C process testing of Opportunity Management, Complaint Management, Warranty Management, Lead Management, Campaign management, Pricing, Field Service management.
- Handling Issue related to Code list mapping, Payload issues in SAP C4C, number ranges, Project Scoping, and handling all types of issues occurring in C4C system due to integration.
- Configuration of Business role like Sales, Service and Marketing, Navigation bar profile, Work center, Work center links for the scenario’s Sales, Service and Marketing.
- Performed multiple Partner Level Deployment and assisted in Go-Live situations as well.
- Worked on various issues related to automatic enhancement of Business Objects like Opportunity, Account etc (workflow)
- Worked with development team together for issues such as realignment runs and Territory Management.
- Identifying SDK enhancements for the different Business Objects and troubleshooting.
- Responsible for filing Bugs and Feature Requests create Bug\Feature Request report and work with Engineering.
- Experienced in co-ordination with offshore, onsite development teams.
- Communicate the understanding of customer concerns and requirements with the internal team to work and resolve gaps/issues.
Confidential
Storage Administrator
Accountabilities:
- Troubleshooting on Celerra related issue.
- Handling high priority tickets.
- Handling Data Loss and Data Unavailable issues.
- Collecting Storage Processor logs and reviewing them after collaborating with the Clariion team.
- Troubleshooting Celerra Panic issues by collecting and analyzing logs, provide root cause to the customer after the consult with the Engineering team.
- Help the customers in replication issues.
- Collecting SP collects for EMC Clariion box using Navishpere tool and Celerra Logs for EMC Celerra. Transferring the data using FTP / File Zilla software from Customer’s Servers.
- Creating RAID groups, binding LUNs, creating Meta LUNs, creating Storage Groups, registering hosts.
- Providing support to EMC Customer Engineers onsite during various maintenance activities.
- Providing Solutions to different issues on NAS environment.
- Gathering the Reports for maximum dispatches/hardware failures occurring on EMC Celerra Boxes.
- Detailed analysis of Customer issues on EMC Celerra Boxes.
- Carrying out Research and Development on recurring issues on the celerra and collaborate with the experts to fix the same.
- Reporting: Sending Daily, weekly and monthly reports for supported customers
- ESRS gateway deployment, performing clarion health check.
Confidential
Technical support Engineer
Accountabilities:
- Working experience in configuring Belkin, Ativa and other open source Routers, Adapters.
- Hands on exp. in Belkin Wireless and Wired Routers Equipment’s like Belkin N150, N300, Play N600 Wireless Dual-band N Router. F9K,F7D,F5D series.
- Proficiency at grasping new technical concepts quickly & utilizing it in a productive manner.
- Believes in continuous learning and an innovative approach. Adaptable and a quick learner, possess skills to work under pressure.
- Possesses strong management, communication & interpersonal skills
- Solve all the technical challenges within the expected turnaround time.
- Resolved over 93% of troubles at first point of contact.
- Installation and up gradation of hardware and software.