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Sap Cloud For Customer (c4c) Consultant Resume

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SUMMARY:

  • Support Engineer with an overall experience of 5+ years in IT Industry
  • Currently working for the Confidential and deputed to the client SAP Labs India as a SAP Cloud For Customer (C4C) Consultant. I work out individual solutions together with partners and customers based on a productized SAP Cloud for Customer Service Portfolio. I am currently an expert and go - to person for all related questions in Cloud for Customer in Support Environment for 2 Years.
  • Also has worked as storage support engineer for 3 years in Wipro and deputed to the client EMC
  • And have Extensive Experience in EMC NAS configuration with EMC Unishphere, Celerra Manager.

PROFESSIONAL EXPERIENCE:

Confidential

SAP Cloud For Customer (C4C) Consultant

Accountabilities:

  • Work on various issues raised by partners and customers in regards to Cloud for Customer product.
  • Help in supporting various integrations such as Facebook, Twitter, YouTube and other Social Media integrations scenarios available currently in Cloud for Customer System.
  • Solving various complicated issues that are related to Sales and Marketing module in Cloud for Customer System.
  • Scoping and configuring the C4C system for Marketing, Sales and Service.
  • Configuring the Organization Structure in C4C
  • Creating sample master data in the test system and hands on Standard C4C process testing of Opportunity Management, Complaint Management, Warranty Management, Lead Management, Campaign management, Pricing, Field Service management.
  • Handling Issue related to Code list mapping, Payload issues in SAP C4C, number ranges, Project Scoping, and handling all types of issues occurring in C4C system due to integration.
  • Configuration of Business role like Sales, Service and Marketing, Navigation bar profile, Work center, Work center links for the scenario’s Sales, Service and Marketing.
  • Performed multiple Partner Level Deployment and assisted in Go-Live situations as well.
  • Worked on various issues related to automatic enhancement of Business Objects like Opportunity, Account etc (workflow)
  • Worked with development team together for issues such as realignment runs and Territory Management.
  • Identifying SDK enhancements for the different Business Objects and troubleshooting.
  • Responsible for filing Bugs and Feature Requests create Bug\Feature Request report and work with Engineering.
  • Experienced in co-ordination with offshore, onsite development teams.
  • Communicate the understanding of customer concerns and requirements with the internal team to work and resolve gaps/issues.

Confidential

Storage Administrator

Accountabilities:

  • Troubleshooting on Celerra related issue.
  • Handling high priority tickets.
  • Handling Data Loss and Data Unavailable issues.
  • Collecting Storage Processor logs and reviewing them after collaborating with the Clariion team.
  • Troubleshooting Celerra Panic issues by collecting and analyzing logs, provide root cause to the customer after the consult with the Engineering team.
  • Help the customers in replication issues.
  • Collecting SP collects for EMC Clariion box using Navishpere tool and Celerra Logs for EMC Celerra. Transferring the data using FTP / File Zilla software from Customer’s Servers.
  • Creating RAID groups, binding LUNs, creating Meta LUNs, creating Storage Groups, registering hosts.
  • Providing support to EMC Customer Engineers onsite during various maintenance activities.
  • Providing Solutions to different issues on NAS environment.
  • Gathering the Reports for maximum dispatches/hardware failures occurring on EMC Celerra Boxes.
  • Detailed analysis of Customer issues on EMC Celerra Boxes.
  • Carrying out Research and Development on recurring issues on the celerra and collaborate with the experts to fix the same.
  • Reporting: Sending Daily, weekly and monthly reports for supported customers
  • ESRS gateway deployment, performing clarion health check.

Confidential

Technical support Engineer

Accountabilities:

  • Working experience in configuring Belkin, Ativa and other open source Routers, Adapters.
  • Hands on exp. in Belkin Wireless and Wired Routers Equipment’s like Belkin N150, N300, Play N600 Wireless Dual-band N Router. F9K,F7D,F5D series.
  • Proficiency at grasping new technical concepts quickly & utilizing it in a productive manner.
  • Believes in continuous learning and an innovative approach. Adaptable and a quick learner, possess skills to work under pressure.
  • Possesses strong management, communication & interpersonal skills
  • Solve all the technical challenges within the expected turnaround time.
  • Resolved over 93% of troubles at first point of contact.
  • Installation and up gradation of hardware and software.

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