PROFESSIONAL SUMMARY:

• 8+ years of experience in SAP Basis Administration
• Experienced in Solution Manager, configuration experience in SAP Archiving - Documentation and Support.
• Expertise in windows OS migration.
• Proven proficiency in System Refresh, Support pack upgrades (SPAM/SUM), Client administration & kernel upgrades
• Expertise in SAP Basis Administration Support, Performance monitoring & tuning, problem analysis & resolution.
• Good Working knowledge of SQL Database with regards to SAP administration.
• Well versed with support and service procedures including incident handling, weekly/monthly reporting, enhancing processes and documentation
• Experience in updating process & procedure or guideline documents to ensure consistent, effective & efficient methods to meet operational goals
• Committed team player, encouraging total participation.
• Clear communication skills aimed at understanding customers needs and providing corresponding services.

SKILL:

Installations: Installation of SAP ECC 6.0, NW 7.0, NW 7.01, NW 7.0 SR3, NW 7.11, NW 7.3, CRM 4.0SR1, SQL 2005SP2, SQL 2008.

Administration tasks: Production and non-production system monitoring, handling critical and non-critical issues, work on functional teams requests and provide support promptly, work on remedy and ITG tickets, transports, implementing OSS notes or SPs, RFC maintenance.

Solution Manager Skills: Connecting a new system to solution manager, Install/Uninstall

Solution Manager Diagnostics (SMD), Installation of host agent and diagnostics agent, SLD configuration, setting up and maintaining RFC connection, Managed system configuration, Wily configuration, SDCCN activation and EWA setup, System Administration and Monitoring, configuring alerts, CCMS agent setup.

Solution Manager CHARM: Charm workflow, system landscape maintenance, handling environment switch activities, Scheduling migrations, set up and maintain a project, creating new tasks for the corrections (normal and urgent), create and manage corrections, issue handling with corrections, logical component configuration.

BI tasks: SAP Installation, system post process tasks, Installation and configuration of BPC system landscape, Precalc server setup, BIA upgrade. Integration of systems - ECC, BW, CRM, Portal, CE and solution manager. Supported BI teams to trouble shoot the issues when they run process chain or larger report.

Documentum Archiving: SAP configuration for archiving, connecting a system to documentum server, documentum SP upgrade and version upgrade, handling issues during archiving, creating new docbase, documentum password update, support during executions.

Releases: Work on SAP installation in OS migration, system post process for ABAP, Java and ABAP+ Java systems, handling any issues during the configuration and documentation of the same. Other tasks also include system installations, enhancement pack upgrades, support pack upgrades, kernel upgrades, JDK upgrade, client copy, java import and export, license installation etc.

TMS Configuration: Correction and Transport System (CTS) setup, transportation of change requests across the systems, Add/remove systems to TMS route.

Client Administration: Client maintenance, Client Creation, Deletion, including Local, Remote client copy and Client export, import.

Performance Analysis: Monitoring the workload analysis, buffer management, performance tuning tasks, run ABAP and SQL trace to determine issues.

Health checks and Monitoring: Daily monitoring activities like analyzing ABAP dumps, alert monitors, system traces, user process analysis, tRFC monitor, update monitor and lock entries set alert threshold.

Background Jobs: Scheduling and monitoring background jobs, troubleshooting issues with background jobs, scheduling and monitoring event based background jobs and troubleshooting issues for the same.

Support Packages: Kernel upgrade, SPAM Update, add-on installation, JSPM, EHP installation for ECC and BW system.

PROFESSIONAL EXPERIENCE:

Confidential, Kansas City, MO

Sap Basis Analyst

Responsibilities:

• Daily monitoring of SAP systems (ECC 6.0 EHP 6.0, NW 7.31) as per the SAP standard system monitoring template.
• Configuring alert thresholds in Solution Manager
• Monitoring DB backups, Monthly Database Space analysis
• Starting/Stopping of SAP application, Open OSS connection, kernel upgrade.
• Access Key generation from Service Market Place
• Performance monitoring of R/3 systems, BW/BO system as a part of system maintenance.
• Documenting SAP BASIS activity.
• Worked on SNOW ticketing tool.
• Database backup and restore in MS SQL.
• Printer configuration, spool administration, logon group creation, operation mode setup, RFC maintenance, EWA configuration.
• Troubleshooted printer related issue and provide the resolution for it.
• Security note implementation every quarterly. SP upgrade.
• Created powershell script for forward and reverse lookups.
• Email configuration and monitoring.
• Proactive monitoring of the production system and prevent the downtime.
• Support BW team for their queries and performance related issues.
• Performed windows OS patching as a part of monthly maintenance activity.

Confidential, Philadelphia, PA

Sap Basis Analyst

Responsibilities:

• Daily monitoring of SAP systems as per the SAP standard system monitoring template
• Configuring alert thresholds in Solution Manager
• Assigning Auto-reaction methods in the Solution Manager
• Starting/Stopping CCMS/CCMR agents
• Monitoring DB backups, Monthly Database Space analysis
• Startup/Stopping of SAP application, Open OSS connection
• Access Key generation from Service Market Place
• Performance monitoring of R/3 systems
• Monthly DB space analysis
• Documentation of all Basis activities
• EWA/SLR reports configuration
• Worked on CA ticketing tool.
• EHP upgrade from EHP4 to EHP7.
• SAP HANA Basis Administration
• Database backup and restore in SAP HANA.
• Used HLM HANA Lifecycle Manager to Administrate, Integrate, update SAP HANA Components and worked on all Admin Tools for SAP HANA and performed SAP HANA Operations such as Table Administration.
• Involved in SAP HANA monitoring and troubleshooting.

Confidential

Sap Basis Analyst

Responsibilities:

• Performed kernel upgrades
• SAP note analysis and implementation through SNOTE
• Troubleshooting on CCMS Alerts
• Configuring EWA and SLR reports and implementing the corrections as suggested
• Database administration activities
• Supporting clients which included different flavors of OS like Windows, Unix and Databases like Oracle, SQL.
• Installing SAPROUTER and Setting up the Remote connection to SAP Servers.
• Providing disk analysis report to the customer every month.
• Monitoring systems from SAP Solution Manager
• Active participation in Solution manager 7.1 installation using SWPM
• Responsible for planning and coordination between teams for weekend tasks
• Provided on-call support
• Applying support packs and add-ons
• Applying data-files and table space maintenance by using ASM
• Applying SAP license
• Client administration: Client creation, client deletion, client copies, maintenance

Confidential

Software Engineer

Responsibilities:

• SAP production operations support.
• Provide solution manager charm support for any issues with corrections/CHRs. Monitor solution manager and troubleshoot any issues, schedule migrations on a regular basis and perform migrations of urgent corrections (production and non-production), handle environment switch tasks perform regular monitoring of all active projects/task lists and analyze/fix any issues reported.
• Providing continued support to most of the release tasks. Release includes SAP version upgrade, SP upgrade, implementing the latest SPs/fixes, testing archiving custom objects.
• Monitoring servers (production and non-production) and solving if any issues. Helping resources in case of an issue identified and fix the same, escalate any critical issues as needed. Ensure to send monitoring reports on time as per the schedule and line up resources for the same accordingly.
• Documentum archiving support during archiving executions including pre and post basis tasks for executions and monitoring, setup and configuration of archiving landscape including creating of repositories, assigning repositories to archiving objects, configure file paths, etc. Documentum configuration includes creation of new docbase, configuring Documentum administrator and maintenance of the same, installation of java/tomcat, monitor the server for health, perform capacity analysis for documentum servers, documentum SP and version upgrades, handling issues, working with EMC to resolve any issues.
• Configure Solution Manager Diagnostic (SMD) Setup, installation of CCMS agents, SLD configuration, set up system monitoring for satellite systems, set up EWA and central system administration and managed system setup