SUMMARY:

• 13+ years managing projects with expertise on Client Delivery Process.
• Experienced SAP Lead Consultant with more than 10 years of Systems implementation experience in SD, DSD and CRM.
• SAP SD Skill set & Exposure:
• Good knowledge of Complete OTC (order to cash process)Including Configuration\Customizing of Sales, Shipping, Pricing & Billing documents.
• Defining & Maintaining Master data, Account groups,required organizational units in sales and distribution function definition and their assignment.
• Basic Functions:Material Determination, Free Goods Determination,Cross Selling, Partner determination, Pricing, Account Assignment,Log of incomplete terms, Material Listing/Exclusion, Output & Text determination.
• Shipping Processing:Defining Delivery Document Types, Item Categories in Deliveries.Defining & assigning Plant, Shipping Point, Shipping Point Determination, Creating Delivery Document, and Creating Transfer order.
• Pricing: Configuration of Pricing procedures, Condition types,Access sequences, Condition tables, Condition records for multiple countries.
• Billing Process: Defining Billing Document Types,Invoice Cancellation & Correction, Creating Invoice, Creating Credit Memo/Debit Memo, Account Determination Procedure.
• SAP DSD Skills:
• DSD Master Data (Customer, Vehicle and Material)
• Visit Control including Sales, Vansales, Presales and Delivery Scenario
• Deal Conditions, Loading Confirmation, Truck Stock Visibility
• Route Accounting process functions with Settlement processes and Dynamic Transportation Planning
• Mobile Integration processes
• SAP CRM Skills:
• Configured BP Roles, Activity Types, Opportunity Types, Number Range, Date Profiles, Text Profiles, Partner Determination Procedure, status Profile, Org. Hierarchy, Action Profile, Navigation Bar profile, views and work centers
• Ensured that the implementation of business systems to support business goals, objectives and needs in the areas of accurate processing of quotes and orders from CRM through to ECC.
• Configured the Middleware settings in CRM and ECC, Administration Console, Data Loads, Middleware Enhancements using BADIs and User Exits.
• Configured the Web UI, Business Roles, Navigation Profile, Work Centers, etc. Comprehensively involved in designing custom enhancements using various CRM BADIs and CRM WEBUI.
• Configured different profiles in web client. Performed CRM Web UI settings.
• Implemented Transaction Launcher to create a Service Notification in ECC from the IC Web client screen.
• Did SAP CRM Master Data, Order Management, Lead management and Pricing configuration.
• Configured and worked with the BW - BPS module
• Experienced in various facets of SAP Logistics modules including Analysis, Design, Development, Implementation, and . Strong understanding & experience in Integration across SD, DSD and CRM.
• Ability to work creatively and analytically in a problem-solving environment.
• Experienced in documenting skills for technical specifications for ABAP developments related to SD, DSD and CRM (RICEFW components).
• Expertise implementing different project management methodologies such as Agile, SCRUM, Waterfall, etc.
• Experience in all the phases of the full life cycle project implementation, gathering business requirement, business blueprinting, realization, unit testing, integration testing, Go - Live preparation and Post Production support.
• Extensive experience defining business processes.
• Expertise assembling project plans, teamwork assignments and monitoring work efforts on daily basis.
• Experience playing business point of contact with IT role.
• Experience helping clients get processes such as CMMI.
• Experience implementing CMMI/ITIL processes.
• Experience coaching/developing people inside of each project.
• Experience performing role of counselor and coach about principal processes of the consulting for new coworkers.
• Oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint) to technical and non-technical audiences.

MAIN OBJECTIVE:

I’m looking for a challenging careerwhere I should be able to apply my experience and contribute my skills and knowledge in various professional fronts leading teams, for result oriented applications, especially my skill and knowledge in my choicest field of SAP SD, DSD and CRM, which will enable me to make a continued significant contribution.

TECHNICAL SKILLS:

Operative Systems : Windows, Linux, IOS

Software: MS Office, HP Service Manager Client, BMC Remedy AR System, SNOW

EXPERIENCE:

SAP SD/LE-DSD Consultant

Confidential

Responsibilities:

• Develop self and support others development to achieve full potential
• Assist in leading SAP improvement plans and initiatives
• Proficient at developing and managing effective working relationships within an organization and across multiple business and IT stakeholders
• Proficient at developing and managing project budgets and rolling estimates
• Manage projects to ensure timely and accurate execution
• Build project plans, Use and Test Cases and perform system testing using these tools
• SAP SD and LE-DSD Consultant
• Responsible for interaction with process owners for requirement gathering.
• Work on SAP functional issues.
• Responsible for the configuration, integration and testing, updating business with solution.
• Work on DSD, Shipment, Shipment Cost, Picking, Pricing, Billing and other sales order process.
• Create functional specifications designs, working with developers to deploy high quality deliverables.
• Involved in Testing the Configuration settings for the OTC process of KOF.
• Propose design solution and configure end to end scenarios using SAP Transportation Management for domestic scenarios.
• Implement transportation charge management by setting up carrier charges and calculation rules.
• Small configuration like New Plants, Storage Location, Purchasing Organization, Valuation Class, Purchasing Group etc.Setup of the organization structure related to Company Codes, Plants, Storage Locations, Purchasing Organizations, Purchasing Group.
• Resolve user support issues relating to system functionality, efficiency, performance, and availability of production systems.
• Involved in interfacing and integration of MM with SD, PP and FI/CO modules.

SAP SD Consultant

Confidential

Responsibilities:

• Perform the transition activities to implement a new model of service support based on ITIL.
• Coordinate and conduct weekly meeting s to review project status according the project plan.
• SLA definition for internal team (support team) and external teams (third to party)
• Coordination with the SNOW tool development team to adapt the tool to the needs of the project.
• Project coordination support to the functional and development team.
• Provides solutions to complex business problems for area of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.
• Incident and requirement management.
• Presentation of weekly results with the Confidential Government team.
• Proven track record of providing sound leadership to projects and demonstrated ability to multi task and deliver high quality deliverables on time
• Ability to assess and manage project timelines
• Ability to independently identify and resolve problems in a proactive manner.

SAP CRM Consultant

Confidential

Responsibilities:

• Managing project delivery lifecycle, implementation of improvement in SAP CRM for Confidential .
• Configured SAP CRM products per requirements, including testing, problem solving, and debugging
• Planning, analysis, design, configuration, testing and deployment activities.
• Communicate job expectations, planning, monitoring, and reviewing job contributions; defining best practices and enforcing policies and procedures based on SCRUM.
• Manage and support escalation and de-escalation during major incidents
• Direct contact with the client (Center of Excellence).
• Provides solutions to complex business problems for area of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.
• Identify the client pain points, proposing a solution and negotiating a project proposal.
• Develop and maintain contact with main key users for top decisions.
• Project monitoring. Actively track each aspect of project performance against schedules and critical path.
• Project coordination support to the functional and development team.
• Responsible for end-to-end implementation based on rollouts plan for Mexico, Central America, Andean region, Argentina and Canada.
• Organized, phases finished on time.
• No defects were detected.
• Minimized the creations of developments during the project.
• Proven track record of providing sound leadership to projects and demonstrated ability to multi task and deliver high quality deliverables on time
• Ability to assess and manage project timelines
• Ability to independently identify and resolve problems in a proactive manner.

SAP CRM Consultant

Confidential

Responsabilities:

• Mabeway project. Functional support SAP CRM to Mexico, Canada, Central America and Andean Region for Confidential .
• Manage team (3 people under my supervision).
• Develop scope and schedule for assigned projects.
• Incident and requirement management.
• Incidents, requirements and problems resolution based on ITIL scheme.
• SLAs analysis.
• Support in the presentation of annual results with the Client.
• Proposal of improvements to the processes of the service desk.
• Lead project management improvements across support function department through continual enhancements.
• Implementation of Quality Model process for the contact center (fist level of support) and functional support (second and third level of support).
• Implementation of Service introduction process for the Client.
• Involved in setting strategic direction to establish near term goals for area of responsibility.
• Reducing incidents.
• Client confidence gained.
• Analysis and problem solved.
• Delivery of requirements without defects detected.
• Improved quality support processes implemented 100% in help desk Confidential .
• Knowledge and experience gained in multi-tasking, organizing, and prioritizing.
• Ability to manipulate and understand complex data
• Problem solve issues with metrics/ dashboards in terms of source of issue

SAP SD/DSD Consultant

Confidential

Responsibilities:

• META project Grupo Modelo. Functional support SAP SD and DSD.
• On site and remote support to end users on Pricing, DSD, Handheld and other sales order process. team (6 people under my supervision).
• Incident Management.
• Execute Order to Cash Process and Handheld process.
• Support on the roll outs of Grupo Modelo in Mexico.
• Reducing incidents.
• Client confidence gained.
• Knowledge and experience gained.

Software Quality Assurance Engineer

Confidential

Responsibilities:

• ABAP CMMI project. Implementation of CMMI quality model in the ABAP, Java, .NET and COBOL factories of Confidential Technology Solutions.
• Implementation of CMMI quality model in the Confidential Delivery Center of Mexico achieving level 3 stage representation.
• Process Improvement Planning
• Conducting Audit of products, projects and services
• Development, modification and updating of a CMMI Compliant QMS
• Implementation Checks and Audits and the Follow-up Audits
• Conducting for Process Implementers according to their roles to Project Team Members on core activities like Project Management, Estimation, Reviews etc.
• Metrics Analysis Report preparation
• Preparation for SCAMPI Assessment Documentation and
• SCAMPI assessments. more than 50 people.
• Level 3 of CMMI gained.
• Knowledge and experience gained.

SAP SD Consultant

Confidential

Responsibilities:

• Themis, Confidential project. A full life cycle implementation,support to requirement gathering, analysis, solution design, mapping, Implementing SAP SD.
• Testing.
• Data conversion.
• OLA Confidential Squibb project. A full life cycle implementation,support to requirement gathering, analysis, solution design, mapping, Implementing SAP SD.
• Testing
• Data conversion.
• HRSP project. Implementation SAP HR.
• Data conversion. and Functional support to key users.
• Knowledge and experience gained.