SUMMARY:

• An experienced bilingual (English - French) SAP, ERP, IT professional, specializing in the training/support of generic and proprietary software applications.
• Technical Trainer with proven experience helping organizations become more efficient and more effective in their daily work through designing, writing, coordinating, and facilitating programs in technical training.
• Possess the ability to work in diverse corporate cultures, supporting their initiatives.
• Recent projects involved 100% domestic and international travel.

TECHNICAL SKILLS:

SAP, ERP, CRM, SFA, SIEBEL, POS, Oracle, InfoPak, Uperform, CENTRA, French, MS Office, Lotus Notes, HTML, JavaScript, Java, Flash, captivate, Adobe, Project Management, Business Analyst

PROFESSIONAL EXPERIENCE:

Confidential

SAP Training Delivery Consultant

Responsibilities:

• Deliver instructor-led, formal classroom and wed-based training to Confidential US and Canada employees.
• Create SAP Training environment with data for classroom exercises
• SAP modules include: PM, LE, MM, PP, and SCM

Confidential

SAP Training Delivery Consultant

Responsibilities:

• Conducted knowledge Transfer of SAP skills required for Devon employees to effectively and efficiently utilize SAP system.
• Developed and delivered instructor - led, classroom and web-based training and associated materials
• Liaised with Subject Matter Experts (SMEs) both in house and within Devon to gather information and create and edit classroom learning materials. Provide post-go live support

Confidential

Trainer Consultant

Responsibilities:

• Conduct one-on-one training on Wealth Management system
• Provide post-go live support

Confidential

SAP Training Delivery Consultant

Responsibilities:

• Provided Technical System training to power users and users on the implementation of SAP ERP 6.0 suite of applications, including SAP Enterprise Portal, SAP Web Application Server, SAP Business Intelligence and SAP Process Integration to the US Army Financial. Worked with SME.
• Proctored virtual instructor-lead training sessions live through CENTRA.
• Issued student assessments and class surveys to monitor the effectiveness of training materials and instructor delivery.
• Modify existing training material such as work instructions, CBT’s, simulations, exercises, job aides and quizzes.
• SAP modules include: FI/CO, PS, SD, MM, SCM, PM, QM, JVA, SRM, and HR.
• Provided post-go live support.

Confidential

SAP Training Delivery Consultant

Responsibilities:

• Ensured new hires were quickly and effectively trained in business systems, including SAP R3, SAP BW, and SAP JVA, by developing, planning, coordinating, and delivering basic training courses for the organization.
• Updated training material such as work instructions, CBT’s, simulations, exercises, job aides and quizzes.
• Developed additional area-specific business systems courses working in collaboration with subject matter experts.
• Selects appropriate instructional methods.
• Provided Functionality Training to personnel via E-Learning Tablets within a Classroom environment.
• Documenting client proficiency with software application.
• Worked with staff on site to facilitate change integrating the application into their daily business practice.
• Assisted with Evaluation on classroom training material and documentation review.
• Modules include: PS, FI/CO, JVA, SD, MM, HR, SCM, WM, and PM

Confidential

SAP Training Delivery Consultant

Responsibilities:

• Provided training and support in the form of e-learning and coaching instruction to super users and users.
• Created and modified work instructions, CBT’s, simulations, exercises, job aides and quizzes.
• Edited and fine-tuned the training materials during configuration, integration testing and train-the-trainer periods.
• Observed student feedback to ensure that future classes can benefit from this information. Provided post-go live support.

Confidential

SAP Training Delivery Consultant

Responsibilities:

• Trained a national rollout of Confidential Tablet PCs and SAP CRM software to cover over 1000 pharmaceutical Sales Representatives, and Managers.
• Trained on Sales Force Automation software (Dendrite).
• Trained users in simulated real-time business intelligence by using role plays to demonstrate the value of the technology.
• Demonstrated how to analyze critical sales and customer data from multiple data sources to determine which customers are most profitable. Provided post-go live support.
• Facilitated the sales processes to analyze business trends, record calls, record samples, record time off territory, etc.

Confidential

SAP Training Delivery Consultant

Responsibilities:

• Conducted ongoing one-on-one and group SAP training.
• Presented information using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, and lectures.
• Configured and maintained a classroom and lab network. Administered skill assessments and evaluations of students.
• Worked closely with the Training Manager and Course Developers to manage training needs and initiatives.
• Developed curricula, training modules and job aids to facilitate learning and performance and improve compliance in response to product training issues.