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Portal Support Manager Resume

SUMMARY:

  • Technical consultant with over 13 years of experience in IT, worked in different types of projects like end to end implementation, migration to standard SAP business package, customization, upgrade, maintenance and support
  • Expertise in SAP Fiori, Enterprise Portal, WebDynpro, Floor Plan Manager and Java web technologies
  • Knowledge on usage of tools (SAP Web IDE, Eclipse tools, Hybrid Application Development Toolkit & Kapsel SDKs)
  • Hands on experience in Fiori Launchpad Configuration which includes Catalog, Group and Role setup
  • Demonstrated innovation and communication of new deliverables and offerings.
  • Led team in the delivery of projects and support teams, resolving operational issues related to interfaces, incident management and change management
  • Strong command over SAP Portal Content administration, User administration, Knowledge management (KM), Universal Worklist(UWL), Homepage Framework, Portal customization, Portal translation and transport mechanism
  • Specialized in development and enhancements for SAP E - Commerce Internet Sales application
  • Develop global technical best practices, cook books, and white papers
  • Able to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
  • Strong error detection, analytical and problem-solving skills

TECHNICAL SKILLS:

  • WebDynpro Java, Java, JSP
  • Javascript, JQuery
  • XML, HTML5, CSS
  • ABAP
  • MySQL, PL/SQL
  • SAP Fiori/UI5
  • SAP Enterprise Portal
  • SAP Internet Sales
  • OData, REST
  • WebDynpro, FPM
  • UWL, Launchpad Configuration
  • Adobe Form

WORK EXPERIENCE:

Confidential

Technical Environment: SAP Netweaver Portal 7.0 EHP2, SAP BI 7.0, ESS/MSS, SAP PI, OC4J

Tools: Used: SAP NetWeaver Developer Studio, SAP Netweaver Developer Infrastructure, JBuilder, Adobe Livecycle Designer

Portal support manager

Responsibilities:

  • Manage the activities of team members in handling the incident tickets and change requests for various portal applications
  • Prepare KPI reports and involve in discussions with the quality and audit team for service improvements
  • Ensure 100% compliance of meeting KPI's in accordance with SLAs
  • Review the changes and developments of team members and approve transports to different environments
  • Maintain and update service management documents more than 20 members on SAP Portal developments, Portal PDK, Webdynpro, UWL, ESS customization, NWDI..etc thus enhancing their knowledge and skills
  • Propose new development and migration programs to the client on the basis of current issues identified in the legacy applications, thus gain improvements in the application performance and usability
  • Incident Management of high priority incidents and resolved customer escalations with IMC team
  • Facilitate monthly meetings with the client to review project status, upcoming deliverables and address concerns
  • Coordinate and support go-live transport activities of various teams which provided parallel development

Confidential

Technical Environment: SAP Netweaver 7.0 EHP2, SAP Netweaver 7.5, NWDI, Oracle DB Rel12.2

Tools: Used: SAP Netweaver Developer Studio 7.5(Eclipse Mars edition), SAP SUM, PAR Migration Wizard

Senior technical consultant

Responsibilities:

  • Preparing an inventory document with the list of portal applications and categorize them in terms of development technologies, backend application, functional category..etc
  • Coordinating with SAP Basis and SAP Security teams for infrastructure upgrade, hardware setup, user management setup and portal upgrade
  • Setting up new track in NWDI with new Software components
  • Identify some of the high profile application in terms of their complexity involved, technology used and backend system used in order to migrate them to deploy in the new portal
  • Preparation of analysis report describing the different approaches for the upgrade, list of pros and cons in the migration process, key takeaways from the proof of concept, issues and challenges for further consideration and our recommendations to Confidential on the upgrade and migration strategies
  • Prepare high level estimates and setup meetings with the directors for discussions on the RFP.

Confidential

Technical Environment: SAP UI5, SAP Netweaver OData Gateway, SAP ECC EHP6, Microsoft Sharepoint Server

Tools: Used: Eclipse Studio (Oxygen), SAP Gateway Service Builder, ABAP Workbench

Project lead

Responsibilities:

  • Requirement gathering, feasibility analysis, blueprint and estimation
  • Prepare solution design, data flow diagrams and technical specification documents
  • Develop the UI solution framework master-detail template for the Employee listing and document listing functionality
  • Develop a custom solution to launch the UI5 application from the SAP Enterprise Portal version 7.0
  • Providing technical guidance and mentoring the team members
  • Integrate the SAP UI5 application in the Enterprise Portal (version 7.0) through custom solution, have setup single sign-on and developed custom logout functionality
  • Communicate with the onshore management team on the team’s s, issues and project status through weekly status meetings
  • Review and approval of documents.

Confidential

Technical Environment: SAP ECC EHP6, Apache Tomcat 8, SAP Enterprise Portal 7.0

Tools: Used: SAP Netweaver Developer Studio 7.5, SAP NWDI, Java 8, HTML5, JQuery, CSS3

Project team lead and senior Java developer

Responsibilities:

  • Performed gap analysis to optimize business process while with the subject matter expert as a part of solutions team
  • Prepared Blueprint and Technical specification documents
  • Reengineered the application source code to migrate from JBuilder to Eclipse to make it deployable on Tomcat and SAP Netweaver application servers
  • Recoded all the Java proxy classes used by the application to follow the SAP JCo 3 api
  • Provided technical guidance to the team members to redesign the webpages according to the new Confidential branding standards
  • Led the review meetings with the client and provided status updates to the onshore management

Confidential

Senior Java developer

Responsibilities:

  • Implementing any new custom modifications as required in the ISA B2B application
  • Requirement gathering, preparation of effort estimates, HLDs and Technical Specification documents
  • Resolving source code version conflicts during the support pack upgrades of ISA B2B application through Netweaver Development Infrastructure
  • Updating the configuration settings in XCM and updating Java user exits in IPC

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